IPod Comes Up with Error Message when I turn it on...

Ok. My cousin has a 4th Generation iPod, year and a half old (out of warranty).
I know I've seen this question in the forums before, but I was can't seem to find the answer.
When he turns on the iPod, it comes up with www.apple.com/support, after the little Apple shows up.
Then, it just kinda shuts off (from what I understood during our conversation, but that statment might be a little bit off).
The iPod is not recognized by his laptop (Windows XP), on the Desktop or in iTunes. When he plugs it in it just shows the battery that is like 1/4 full, but it doesn't move at all.
Can anyone help his iPod? Has its long and (relatively) prosperous life come to an end?
I appeciate help (so does my cousin)! Thanks for your help!
By the way, I forgot to tell him to Reset the iPod. If you could, please tell me if this will help or not. Also, if you could, tell me what to do if it doesn't respond to being Reset. I appreciate it!

I don't know of one place JUST for this. I usually step people thru it on the WIndows forums so 1) they don't fudge up things even more and 2) sometimes windows wants to be a pain and stuff. But You can go here and roll down to "Format in windows" http://discussions.apple.com/thread.jspa?threadID=361771
There are cases where even in disk mode it will not show, or only show for a second in windows under "My Computer". And in these cases you have to open task manager (Hold altctrldel all together to open it) goto the "Process tab", highlight "iPOdservice.exe" and hit end process. If you have to do this, you will have to restart windows when its done formatting so the "ipodservice.exe" is started again in the background and you can use the ipod updater to restore it

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IPod Comes Up with Error Message when I turn it on...

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