IPod Connection/Software Issue
I have had my iPod since September of '05. It's one of the click-wheel types. It has been working fine until two days ago. The iPod suddenly began to lock up when it was connected to the pc. So, I decided to reset the iPod. This did not work. I did it a few times and finally the iPod started flashing the folder saying "apple.com/ipod/support". I tried to follow instructions from the site, but when i connect my iPod to the computer nothing happens. The "do not disconnect" warning constantly flashes. How can i restore, or even salvage my iPod?
When restoring the iPod, putting it into disk mode often helps.
Putting iPod into disk mode.
Similar Messages
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1st generation ipod touch Software issue
I have a 1st generation ipod touch (software version 3.13). When I attempt to update the software, it says that the software is up to date. Can I manually force an update or is there something else I can do?
Nope. 3.1.3 is the highest possible for a 1st gen.
Stedman -
I am having problems trying to load the Cisco Connect application software from the CD. I am able to connect to router, but the Cisco Connect software never loads to the hard drive. Any suggestions?
I think the Cisco connect software is running successfully but it is not giving you the option to lauch the Cisco connect utility. If you get the ' congratulations ' page that means it is running successfully.
When you install the Cisco connect on your computer, it generally creates option on your computer to launch the utility.
On windows computer you will find Cisco connect under All programs. Click on Start and go to All Programs and see if you can find Cisco connect.
On MAC computer you will find Cisco connect under Applications. On your desktop, locate and double-click on the Macintosh HD icon. A window will then appear on your screen. Select Applications from the left panel on this window. This will display all contents under the Applications category.From the list of Applications, locate and double-click on the Cisco Connect icon. This will launch Cisco Connect and take you to its main screen.
If you are still not finding Cisco connect software on your computer then I will suggest you install Cisco connect after installing settings up your router manually.
Uninstall Cisco connect from your computer if there is any. Follow this link to install Cisco connect after installing the router manually. -
When I let pause a playlist and it goes into sleep, the only way I can resume the playlist without it going back to song number 1 is waking it up by attaching the iTrip. The other problem I am having is when I use the click wheel to go to another menu, I cannot go back to the main menu. Even when I let it go to sleep it won't return. I have to do a reset on it.
While playing songs on the play list, the backlight will switch on and the screen shows that it has returned to the main menu, at this point I cannot pause any music, nor can I increase the volume etc.
I have downloaded the lastest version of software for my iPod, but that didn't seem to rectify the problem.
This issue is relatively new, I have had my iPod mini since Jan 2005, and have noticed this happening for the past 2 months or so.
Any help would be appreciated as I use my iPod all the time and am getting quite frustrated with it.
G4 Mac OS X (10.3.1)If you've restored the iPod and it hasn't cured the issue, then I would suggest you take advantage of your 'about to expire' warranty, and send it for service.
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Ipod connection issues with itunes
i know, i am the one-thousandth person to write in about a connection issue, but i just bought a 8gb nano. my pc is recognizing the ipod, but itunes does not automatically start.
instead, if i manually try to start up itunes, it either doesn't start at all, or when it does, it immediately locks up. or it will try as hard as it can to sync and then locks up.
once i disconnect the ipod from the usb port, itunes will come back to life. i have done EVERYTHING the support pages say, reinstalled itunes, dumped temp files, stopped conflicting software...everything short of sending in the new ipod to be serviced. please if you have run into this particular problem and/or you know how to fix this issue, please respond
i don't really want to send a brand-freaking-new ipod off to be serviced b/c i think this is a software issue.Hello lalajamjam,
It sounds like you've done a rather good job of troubleshooting already. Other than testing to see if the issue is user-specific per ( http://support.apple.com/kb/TS1717 ) and possibly testing the Nano on another computer, there are few additional steps to try prior to getting it serviced.
Charles -
Ipod update software server cannot be connected?
i was trying to update my ipod touch using the general setting update, download it then it ask to install. Followed instruction then the connect to itunes put out, i did that, itunes said need to restore, i said ok
but then this happened, ipod update software server cannot be connected,
how the ...... i mean i have no idea what happened i just want my ipod touch back, can someone please help meUnable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
The "device may need service" means a hardware problem. In that case make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
When my iPod Touch is connected to my Mac, and I select Update to update the software of my iPod Touch, I get a message saying that my iTunes software is current, but it will not update my iPod Touch software. Is there a bug in the iPod program?
If you have the first gen ipod touch as your information shows, then you would have to buy a software update:
Purchasing iOS 3.1 Software Update for iPod touch (1st generation) -
My software is up to date, but iTunes denies theres an ipod connected
My 160GB classic appears in my computer but not in itunes, i ran diagnostics and it says there is no ipod connected when there obviously is, i can access the disk itself from my computer.
I've tried everything, downloading the latest itunes, latest ipod software, reinstalling itunes, reinstalling my entire OS!, nothing is working, itunes refuses to believe my ipod exists.
I really, really just wanna somehow format it so itunes can read it, oh another thing, i cant format the ipod from my computer, it just wont let me.
I'm just completely at a loss at what i can do.. PLEASE HELP!!+I really, really just wanna somehow format it so itunes can read it, oh another thing, i cant format the ipod from my computer, it just wont let me.+
What error message do you get when you try to do the format? (precise text please.) -
I get a message "The Itunes server could not be contacted, check your internet connection" when trying to check for Ipod Nano software updates. I have a 1st generation Nano and haven't updated the software for a while. My internet connection is working. Was thre a change in the internet address for NANO software updates? Do I have to reconfigure something in Itunes to point to the correct address?
What version of iTunes are you using? The latest is 10.6.3. In iTunes, choose Help -> About iTunes to check the version number. If it's lower than 10.6.3, download the latest version from here.
B-rock -
I was in the process of connecting a Razer Blackwidow USB keyboard to my iMAC and something went wrong.
The new keyboard doe not respond and now my bluetooth keyboard does not work either. No connectivity whatsoever.
I've tried a number of things, including resetting the PRAM / NVRAM and SMC (interesting that the computer responds to the keyboard commands that are required to reset the PRAM). I also checked all the universal access setting to make sure nothing was interfering with normal keyboard operation.
btw, blutooth seems to think the keyboard is connected I get a gree light. I can even go through the process of unpairing and pairing and it allows me to type in the numberical code to pair the keyboard, but after that, it still does not work.
When I start the machine in safe mode, the keyboard works fine. So I've narrowed this down to a software problem. I tried to go to another user account to see if it's just associated with the current user, but since I have no keyboard connection at all, I can't type in a password, so that's no good.
I've eliminated a number of applications that I have recently installed (including the Razer set up app) that might interfere with keyboard operation, but no luck.
Any suggestions on how to go about tracking down this software issue?
Thanks - musikman7Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then either copy or drag it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ If you’re running Mac OS X 10.7 or later, open LaunchPad. Click Utilities, then Terminal in the page that opens.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” (without the quotes) and press return. You should then get a new line ending in a dollar sign.
Step 1
Copy or drag — do not type — the line below into the Terminal window, then press return:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
Post the lines of output (if any) that appear below what you just entered (the text, please, not a screenshot.)
Step 2
Repeat with this line:
sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfix|x)/{print $3}'
This time, you'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. You don't need to post the warning.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
Step 4
ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts 2> /dev/null
Important: If you synchronize with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
Remember, steps 1-5 are all drag-and-drop or copy-and-paste, whichever you prefer — no typing, except your password. Also remember to post the output.
You can then quit Terminal. -
when ever i try to download my iPod recovery software, it keeps saying connection timed out. really annoyed and need help to fix it
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
If the iPod was Disabled, place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer -
there's no music in my device (ipod touch) after restoring content because of a software issue. music is available in my laptop's cloud though. how do i restore music in my device?
hi! an error message showed on my device last week and Apple support helped me restore the software on my device. Syncing went well and all my apps were available after. However, when I looked at my music in my device, it did not contain anything. The songs were in Itunes on my laptop and when I tried to play them they did not play. But, it says music is available for my account in the cloud. When I switched to the cloud, I was able to play my music already. But everytime I synced, the music from the cloud are not transferred to my device. Most of the music that I have are from other sources. How do I download those again to my device? I tried what I did before which was to copy the song from my laptop then edit paste it to iTunes but this did not work like before when automatically it becomes available on my device.
pls help. thanks! -
Recently i upgrade my iPad2 to 7.1(11D167) and now the wifi connection is very weak, I am not sure if it is a hardware or software issue, help please!
I am not sure, I have full signal on my iphone 5 and just 1 dot on my ipad, tomorrow I will test connection with other router and network, I thank you for your help and I will tell you the test result when done
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Fourth Generation iPod Software Issues
Hi, I've been reading through the threads here on problems people have been having with their iPod skipping over songs. I have a click-wheel iPod (b&w screen), 20GB.
I had this problem previously and the folks at my local Apple Store told me on Tuesday (11/7) it was a software issue, and instructed me to upgrade to the latest version of iTunes and restore my iPod. I did both of these, and everything worked fine until a few days later, when my iPod started skipping over songs again. I can't get to the Apple Store again until Tuesday, and I'd like to know if there's anything else that I can try in the meanwhile. The skipping over is also not limited to store-bought songs. Sometimes whole albums cannot be played.
My library on my MacBook (which I just got in October) was imported from my old iBook, so I'm wondering if that might be causing the problem(as in maybe something got messed up in the transfer), but I'm not having any problems with iTunes at all. I'd really appreciate any help you could give me. Thanks a lot.
MacBook
MacBookI cannot confirm it, but it seems that many cases have been reported about the 4th Gen iPods with the skipping problem, which of course included my 60G Photo as well. I have managed to solve it, which very likely due to some bad sectors on the HD of the iPod
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
You may need to do it for several times in order to get better result, but bear in mind it can't solve the skipping 100%, but it will reduce the skipping frequent. -
I can't update my iPod Touch software. It fails at 777 mb of 778mb saying download has timed out. Computer settings and broadband connections are fine. Help please!
Disable or turn off all firewall and anti-virus software and try the download again.
Stedman
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