Ipod connection with PC during update

Itunes keeps returning to the Apple logo part way through updating and Ipod connection disappears from Itunes. Ipod however thinks it is still connected and safely remove hardware won't turn it off. Battery seems to be fully charged. Does anyone know if this is a PC problem or Ipod and what to do?? Do I need to restore?

Aaaah, Suzanne.
I'm glad you write. I've been worried about you.
I have 26 pages of notes of things that I've tried to fix this problem.
Most recently I wiped out all apple software and reinstalled the software that came with my first iPod. I had uninstalled and reinstalled only down to version 4.7 prior to this. Going down to version 4.2 wiped out my music file database completely (songs still there but none of the very time consuming info like bpm, comments, subgroups, etc). I was heartbroken.
I spent a few hours today installing and testing other sync software like Winamp, MusicMatch, and windows media player software to synch to my iPod...and then had to decide if I wanted to convert protected m4p music to m4a or not. I don't want to have to resort to this, but I've already spent over 60 hours at my computer fixing this connection problem to no avail. It would be a help if Apple gave us more technical information to help us figure this out.
My brother has an iPod with this problem and he is just going to wait for a fix...he still has music on his. Mine was wiped out following the advise by Apple to Restore it.

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