IPod could not be restored, HELP!

Working with an iPod Touch 3.1 and got message to upgrade to v3.1.2, the download was not successful and I get the following message, "The iPod "iPod" could not be restored. An unknown error occurred (21)".
I uninstalled iTunes, emptied Trash, restarted computer. Trying to download iTunes (so I can reinstall) but not successful "The operation couldn't be completed. (SafariErrorDomain error 1.)".
My iPod is frozen with the "Connect to iTunes" screen.
HELP!

i just ran into the same problem....HELP (me too)!

Similar Messages

"The iPod could not be restored. An unknown error occurred. Error 1603" Help!

So I had recently jail broken my iPod(2G, 8MG), which was stupid of me and I regret it, but I kept having issues with it so I manually erased everything off my device from the settings straight on my iPod, then my iPod refused to go passed the apple logo when it restarted.
I have updated my iTunes, I have put my iPod in DFU mode multiple times and have tried restoring it and it doesn't work, then I press "shift" (I work on a Windows) and then click restore and my downloads file comes down and I click on the firmware I downloaded which is 4.2.1 I believe. It starts to restore, then after around 5 minutes I get the error message "The iPod could not be restored. An unknown error occured. Error 1603."
I'd love for some help, I'm starting to get frustrated and I do not have the money to buy a new iPod.

Yu said: Jailbroken
Jailbreaking voids the Apple warranty and also means that you will not get any support from Apple, including from this Apple forum. Jailbreaking can't be discussed in this Apple forum.
Unauthorized modification of iOS has been a major source of instability, disruption of services, and other issues

"The iPod could not be restored.An unknown error has occurred (1418)" Help!

Hope someone can please help me.
iTunes is asking me to restore my iPod, but an error occurs each time. This is the chain of events.
1) I connected my iPod to iTunes and it asked if I wanted to update iPod software. I clicked yes.
2) The iPod then changed from a colour screen to a monochrome screen.
3) I then had problems with my USB Connection/Driver which I have now resolved.
4) My iPod asked me to connect to iTunes and restore.
5) I connect to iTunes and the following message appears
"iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes" So I clicked the restore button.
6) The restore progresses until the following message appears
"The iPod 'iPod' could not be restored. An unknown error has occurred. (1418).
Basically I have read everything I could get my hands on to try and solve but nothing seems to work.
Really looking forward to some solution.
Cheers.
iPod 5th Gen Video (80GB) Windows 2000

Have you had a chance to look at this troubleshooting page? It may be of some help: Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later

I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)

I'm having trouble with my Ipod- I tried to restore it but keep getting a message - the ipod could not be restored. an unknown error occurred(1413)
Mt computer has been freezing up on me lately and I think it messed up my Ipod when it quit right in the middle of downloading and got shut off.

That's because you jailbroke your phone. You can't get help here.

The iPod 'iPod' could not be restored.An unknown error occured(9).

I got my iPTouch 16 GB on Oct.13 and on hooking to XP SP2 PC got it on the iTunes ver 7.4.3.1, was able to download music after charging. iTunes showed that a new software ver 1.1.1 for iPTouch was available(of150MB).Got it downloaded to iTunes but when it started to download to iPTouch, it failed and asked to do resotre. All this happened in just few hours of getting it.
Since then, even after reinstalling the iTunes, my iPTouch is not going beyond showing the icon of a plug and a CD.Every time iTune is able to detect the iPTouch saying that it has detected an iPod in recovery mode, you must restore it. And on doing so that error of 'The iPod 'iPod' could not be restored.An unknown error occured(9).' comes up and it again asks to restore.
Though every time iTunes is able to detect an iPTouch, my XP does not show it in 'my computer' as any hooked device or drive.
May I request Apple and other members on this forum to help me out. It is clearly a software problem.
Many thanks in advance.
Jetavya

Thanks to all members for sharing in. In my case finally, I got a brand new replacement from Apple through their Authorised Service Provider,A-1 Infotech, Mumbai. Since in India, Apple does not have a widespread presence,the service and support I got was amazing.
In my case though I never came to know whether the problem was of software or hardware, but the simultaneous step I had taken was to call the toll free number of Apple in India and got my problem registered. Since the iPod Touch was under warranty, I got it replaced without much hassels. I advise the same path for other users and if possible get the additional Apple Care Protection Plan for additional one more year.
Though I have yet to find out how to avail that Protection Plan in India.
Best wishes,
Jetavya

The iPod "iPod" could not be restored. An unknown error occurred (6)

I know this type of error has been posted before but I've tried everything I've read in other posts and have not gotten anywhere.
When I try to restore my Ipod Touch, after it is into the restore for a while, I get the message:
+*The iPod "iPod" could not be restored. An unknown error occurred (*6).+
iPod Touch 1G
Firmware 3.12
What I've tried:
- Rebooting host.
- Resetting iPod Touch - Holding down home and power for 10 seconds
- Using different computers with fresh versions of Itunes. Computers were running Vists, XP, and Windows 7.
- Putting iPod touch into DFU mode (Hold down Home and power for 10 seconds then let go of power until iPod goes into DFU mode.
I always end up with The iPod "iPod" could not be restored. An unknown error occurred (6).
I did get extended Apple care service but of course it ran out last month!
I did get a log from one of the failures if that would be of help.
Any suggestions?
Dave

Well my ipod is just out of warranty so I'm not sure if they will even look at it but I'll try tomorrow to bring it to the Apple store.
If anyone is interested here is part of the log file of the bad restore:
*2009-11-20 07:54:45.593 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 7 progress 99*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::UploadData: EOF, cbRead: 1988*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 7 progress 100*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::UploadData: ZLP*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFESTSYNC*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7*
*2009-11-20 07:54:45.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATEMANIFEST, PollTimeout: 3000*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::ProcessUpdateState: status.bState == DFUSTATE_MANIFEST_WAITRESET*
*2009-11-20 07:54:48.640 iTunes.exe[2560:15c4]: WinDFU::ResetDevice: resetting...*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: WinDFU::FinalizeDfuUpdate: success*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 8 progress -1*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: operation 9 progress -1*
*2009-11-20 07:54:49.031 iTunes.exe[2560:15c4]: <Recovery Mode Device 0258AA58>: Recovery mode succeeded*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#85dec649*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b4ee0, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b5d50, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6710, notify: 2, connected: 0*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6cb8, notify: 2, connected: 1*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: AppleDevice::NotifyDisconnect: IBOOT, IBOOT \\?\USB#VID05AC&PID1281#{ED82A167-D61A-4AF6-9AB6-11E52236C576}\IB0000#85dec649, inst: 0x84b6cb8*
*2009-11-20 07:54:50.562 iTunes.exe[2560:1654]: IBOOT, DFU \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#85dec649, inst: 0x84b6cb8*
*2009-11-20 07:54:50.578 iTunes.exe[2560:1654]: _AMRecoveryModeDeviceFinalize: 0258AA58*
*2009-11-20 07:54:50.578 iTunes.exe[2560:1654]: WinAMRestore::OnInterfaceRemoval: \\?\USB#VID05AC&PID1281#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#85dec649*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b4ee0, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b5d50, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6710, notify: 2, connected: 0*
*2009-11-20 07:54:50.593 iTunes.exe[2560:1654]: WinAMRestore::ProcessDevNodesChanges: device: 0x084b6cb8, notify: 2, connected: 0*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: received kAMDeviceAttached action, device 0X84B7218, AFC error 0XE8000028*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: Restore mode device appeared, device 0X84B7218*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: iTunes: Creating restore mode device with usbMuxDeviceID 0X1*
*2009-11-20 07:54:58.093 iTunes.exe[2560:13c8]: <Restore Device 025D35C0>: operation 3 progress -1*
*2009-11-20 07:54:58.109 iTunes.exe[2560:13c8]: <Restore Device 025D35C0>: operation 4 progress -1*
*2009-11-20 07:54:58.125 iTunes.exe[2560:13c8]: Supports value queries: 1*
*2009-11-20 07:54:58.140 iTunes.exe[2560:1264]: iTunes: Specifying UOI boot image*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: device did not return saved USB log*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: device did not return saved panic log*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: previous restore failed with exit status 0x100*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: connected to service com.apple.mobile.restored*
*2009-11-20 07:54:58.171 iTunes.exe[2560:1264]: using protocol version 12*
*2009-11-20 07:54:58.187 iTunes.exe[2560:1264]: unable to open device_map.txt: No such file or directory*
*2009-11-20 07:54:58.187 iTunes.exe[2560:1264]: board config = n45ap*
*2009-11-20 07:54:58.218 iTunes.exe[2560:1264]: <Restore Device 025D35C0>: operation 28 progress -1*
*2009-11-20 07:55:09.031 iTunes.exe[2560:1264]: <Restore Device 025D35C0>: operation 11 progress -1*
*2009-11-20 07:55:09.093 iTunes.exe[2560:1264]: device returned AMR error 6*
*2009-11-20 07:55:09.093 iTunes.exe[2560:1264]:*
*==== device restore output ====*

IPod could not be restored because the firmware file could not be found

Initial problem was no audio and skipping through songs at a rate of about 1 song per second.
Tried the 5 R's and that didn't help.
Installed iTunes 7 and then it wouldn't recognize the nano. Followed Apple's instructions when iPod not recognized, including uninstalling iTunes, uninstalling latent update installers, deleting the iTunes directory, clearing the recycle bin, deleting temp files, etc. Then reinstalled iTunes 7,
Plugged in my nano and Got the message, newer version of iPod software available, update software (version installed was 1.1.1 and newer version available was 1.2)? Clicked ok and that was the start of my troubles. That process failed and suggested that I restore to factory defaults (not exactly what I wanted to do, having to reload my songs, but went along).
Did a restore to factory settings and now get the message
The iPod could not be restored because the firmware file could not be found.
Anyone got any ideas how to update the firmware? I'm hopeful that a file can be downloaded to do this rather than sending in the nano to have it updated.
<opinion on>
After an hour of updating software and a couple of hours of reading the forums looking for the answer, my eyes hurt, it's 2:30am, and I'm frustrated to the point of throwing this in the trash.
My kids have a shuffle and a mini and I've updated software on both with no problems before. If I realized I would have to become a system admin for iPods, I would never have invested.
<opinion off>

Welcome to Apple Discussions!
Take a look at these two articles. The error messages are not the same, but they may help...
http://docs.info.apple.com/article.html?artnum=304309
http://docs.info.apple.com/article.html?artnum=301267
If not, post back.
btabz

The iPod "iPod" could not be restored. An unknown error has occurred (11).

I recieved an iPod from a friend of mine. He has bought a new one and is currently using it with his apple ID. I have plugged in the iPod he gave me and attempted to restore it. When it goes through most of the restoration process the error "The iPod "iPod" could not be restored. An unknown error has occurred (11)." pops up. The iPod is also stuck on a screen with a USB cord pointing twords the iTunes icon, i shut it off then turn back on and this image is still on the screen. The iPod also does not appear in MyComputer. It does appear in iTunes but it only has the name, no serial number, capacity, or software version. I also re-installed iTunes. I am using windows 7 on my Toshiba Satellite A665 laptop.
I would appreciate any help that anyone has to offer.
Thank you.

Hi,
See these Links for Device not Recognised and Restoring:
For Mac
http://support.apple.com/kb/ts1591
For PC
http://support.apple.com/kb/TS1538
As it is now Your Device and Not your friends... Restore as New...
Cheers,

Im trying to update my ipod 3g 4.2.1 to ios 5.0.1.When I try to update,itunes says that 4.2.1is the lastest sofware for my ipod.I also tried to do it manually(shift restor)itunes says that the"ipod could not be restore because the fimwire isnot compatible

Hello, Im trying to update my ipod 3g 4.2.1 to ios 5.0.1.When I try to update,itunes says that 4.2.1is the lastest sofware for my ipod.I also tried to do it manually(shift+restor)itunes says that the"ipod could not be restore because the fimwire isnot compatible" I need some help on this.

The messages are saying you have a 2G iPOd. Those canonly go to 4.2.1. Apple only made 32 and 64 GB 3G iPOd. A 32 can be either. To further identify yours:
Identifying iPod models
Enter SN hee:
Apple - Support - Check Your Service and Support Coverage

I was trying to restore my itouch and when i pressed "restore" and then pressed "restore and update", another sign popped up saying "The ipod "ipod" could not be restored. The disk you are attempting is full. Removing files and empty the recycle bin

i was trying to restore my itouch because it showed on my itouch the itunes bar on top and the charger on bottom so i went on itunes and when i pressed "restore" and then pressed "restore and update", another sign popped up saying "The ipod "ipod" could not be restored. The disk you are attempting is full. Removing files and empty the recycle bin will free up additional space. What do I do?!?!?! please help me ASAP

Hi
I followed this guy's instructions and it worked:
http://evsiphone.blogspot.com/2009/05/iphone-iphone-could-not-be-restored.html
I did disable the security (AVG and Zone Alarm) when I tried on my own PC. My wife's laptop which eventually got it working also uses AVG and Zone Alarm but on an XP O/S whereas my PC is Vista - maybe this is why.
Cheers for you help.
Andy
Message was edited by: bigbadandy

Ipod could not be restored....?!?

I have been attempting to restore my ipod to factory settings, but I keep getting an unknown error, itunes then displays the following:
The ipod could not be restored. An unknown error occurred (1418)
is there any possible way of fixing this so I can restore my ipod, or do I need to service it? Help Please
VAIO Windows XP

Some people have had success trying the fix mentioned here.
Error 1418.
And also updating iTunes to version 7.0.2.
iTunes download.

Ipod could not be restored (error 1418)

=( i really really need help. i tried all ways i could....
my iPod mini displays a folder icon with an exclamation point, i've been trying to restore it on itunes but this message always appears in the end "the ipod could not be restored. an unknown error occurred (1418)
..... please. i really need help
thanks s0 much

additional info
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

My iPod could not be restored

The other day my iPod stopped working. I went to turn it on the screen flashed white several times and I ended up with it asking me to connect it to iTunes. I connected it to iTunes and it said that my iPod could not be restored (40) I've done all of the troubleshooting Apple recommends and it still didn't restore itself. Now I'm getting error code 20 and 40 back and forth. Can someone please help me it's only three years old. I just want my iPod back! Thank you in advance.

Error 40: This error may indicate a hardware issue with your device, but it is typically caused by out-of-date or incorrectly configured security software. Follow the steps in this article. Also attempt to restore while connected with a known-good 30-pin Dock Connector cable, computer, and network to isolate this issue to the device. TheMAC address being missing or the IMEI being the default value, (00 499901 064000 0), can also confirm a hardware issue.
Error 20, 21, 34, 37: These errors typically occur when security software interferes with the restore and update process. If you are using a PC, follow this article to resolve this issue.
Above from:
http://support.apple.com/kb/TS3694

The iPod could not be restored. An unknown error occoured[1418]...

hi friends,
I'm trying to restore my iPod with the help of iTunes and iPodResetUtility(Whih, I got from apple web site for windows xp compatible..) also...
the error message I'm getting is The iPod could not be restored. An unknown error occoured[1418]... through itunes 7.+ version and Formatting failure. Disk write error with iPodResetUtility...
so please give me a solution to restore.....
Thanks in advance...
SivA
[email protected]
Intel p4 Windows XP Pro

I finally disconnected the new Kodak 5500 printer from the USB port and my iPod is now working. After working on this problem intermittantly for a few weeks I finally decided to try that fix as the problem seemed to arise when I installed the new printer and hooked it up to the last of the 4 USB ports at the back of the machine.I guess I will have to disconnect the printer whenever I want to update the iPod. I still have some other fixes to try from the apple site but at least I've found a work-around.

The ipod "ipod" could not be restored. An unknown error occurred (1602)

After trying to update ipod, during the phase where I had to back-up the ipod, an error message popped up (I can't remember what it said). Now, the ipod is just stuck on the "plugin to itunes" icon. Itunes and my computer can't recognize my ipod anymore. I have tried putting it into DFU mode and my computer detects my ipod and begins installing the drivers. On my first attempt, the drivers installation failed, so I reinstalled itunes and quicktime. Then after putting it into DFU mode again, it begins installing the drivers, but this time it was successful. Now I had the option to 'restore' my ipod so I did what I could. However, when I was installing it, 2 more drivers had to be installed and they were successful, however, I get this error message:
The ipod "ipod" could not be restored. An unknown error occurred (1602)
Any help would be greatly appreciate. Thanks very much for your time.

Error 1600, 1601, 1602: Try the following steps to resolve this error:
Ensure proper USB isolation troubleshooting has been performed, and test with a known-good cable.
Follow the steps listed for Error 1604.
This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
Error 1604: This error is often related to USB timing. Try changing USB ports, uninstalling and reinstalling USB ports, and other available USB troubleshooting steps (troubleshooting USB connections, device not recognized properly, computer won't recognize a FireWire or USB device). If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for error 1604.
When prompted, click OK.
Close and reopen iTunes while iPhone remains connected.
iPhone should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Above from:
http://support.apple.com/kb/TS3694#error1601

IPod could not be restored, HELP!

Similar Messages

Maybe you are looking for