Ipod crashes windows (blue screen of death)
Hi all. A bit of background info:
A couple of months ago the hard drive crashed on my friends computer. They had to reinstall their OS. Thankfully they had made backups of most everything and were able to get most things reinstalled successfully.
Now they are using a 15g ipod connected through a firewire port on an HP laptop. They do not have a USB adaptor, so gotta go with the FW.
Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
I know this is vague information, but any pointers on how to proceed in troubleshooting this would be greatly appreciated, thanks
Frost
hi Frostine!
Anyway, when they connect the ipod the computer completely crashes to the blue screen of death and does the physical memory dump. There is an error message, something along the lines of a driver issue.
we can sometimes narrow this down a bit by checking on the numerical and text codes showing up with the blue screen. (ie 0x[zeros/letters/numbers] CAPSANDUNDERSCORES)
here's a reference on the sorts of things i'm checking on:
Troubleshooting Windows Stop Messages
can you get that information for us from their PC?
(if the screen is specifying the file that Windows is crashing on, that would be helpful to know too.)
love, b
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Windows 7 Ultimate 64 bit w/ all updates
Processor: Intel i7
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System Information
Time of this report: 1/24/2013, 15:00:26
Machine name: MAC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
Language: English (Regional Setting: English)
System Manufacturer: Apple Inc.
System Model: iMac12,2
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16360MB RAM
Page File: 5250MB used, 27466MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Sound Tab 5: No problems found.
Sound Tab 6: No problems found.
Sound Tab 7: No problems found.
Sound Tab 8: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: AMD Radeon HD 6970M
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x6720)
DAC type: Internal DAC(400MHz)
Device Key: ***
Display Memory: 1754 MB
Dedicated Memory: 2022 MB
Shared Memory: 3827 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: iMac
Monitor Id: APPA007
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.d ll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1063 (English)
Driver Version: 8.812.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
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WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: ***
Vendor ID: ***
Device ID: ***
SubSys ID: ***
Revision ID: ***
Driver Strong Name: oem13.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Vancouver:8.812.0.0:pci\ven_1002&dev_6720
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
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D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Headphones (Cirrus Logic CS4206A (AB 32))
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\***
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Other Files:
Driver Provider: Cirrus Logic, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (Cirrus Logic CS4206A (AB 32))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\***
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Other Files:
Driver Provider: Cirrus Logic, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(1))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(1)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(1).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
Driver Provider: WsAudio_DeviceS(1)
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(2))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(2)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(2).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
Driver Provider: WsAudio_DeviceS(2)
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 32))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\***
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Other Files:
Driver Provider: Cirrus Logic, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(5))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(5)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(5).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
Driver Provider: WsAudio_DeviceS(5)
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(4))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(4)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(4).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
Driver Provider: WsAudio_DeviceS(4)
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (WsAudio_DeviceS(3))
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: WsAudio_DeviceS(3)
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: WsAudio_DeviceS(3).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Other Files:
Driver Provider: WsAudio_DeviceS(3)
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Microphone (Samson C03U )
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 19:23:47, 109696 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(3))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(3).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Microphone (Cirrus Logic CS4206A (AB 32))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 32))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: HdAudio.sys
Driver Version: 6.01.7601.17514 (English)
Driver Attributes: Final Retail
Date and Size: 11/20/2010 19:23:47, 350208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(2))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(2).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(5))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(5).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(4))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(4).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line (WsAudio_DeviceS(1))
Default Sound Capture: No
Default Voice Capture: No
Driver Name: WsAudio_DeviceS(1).sys
Driver Version: 1.00.0000.0001 (English)
Driver Attributes: Final Retail
Date and Size: 12/19/2011 15:41:32, 29288 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a
Device Name: ?
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0x1400
FF Driver: n/a
Device Name: ?
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0x1400
FF Driver: n/a
Device Name: Apple Keyboard
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x05AC, 0x024F
FF Driver: n/a
Device Name: Apple IR Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x05AC, 0x8242
FF Driver: n/a
Device Name: ?
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x0971, 0x2005
FF Driver: n/a
Poll w/ Interrupt: No
USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C2C
| Matching Device ID: usb\root_hub
| Service: usbhub
Gameport Devices
PS/2 Devices
+ HID Keyboard Device
| Vendor/Product ID: 0x04D9, 0x1400
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x05AC, 0x024F
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x04D9, 0x1400
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ HID-compliant mouse
| Vendor/Product ID: 0x0000, 0x0030
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 127.1 GB
Total Space: 214.7 GB
File System: NTFS
Model: APPLE SSD TS256C ATA Device
Drive: E:
Free Space: 1385.8 GB
Total Space: 1907.5 GB
File System: NTFS
Model: Hitachi HDS723020BLA642 ATA Device
Drive: F:
Free Space: 5.5 GB
Total Space: 23.8 GB
File System: HFS
Model: APPLE SSD TS256C ATA Device
Drive: I:
Free Space: 6235.1 GB
Total Space: 9536.5 GB
File System: NTFS
Model: Promise Pegasus R6 SCSI Disk Device
Drive: D:
Model: OPTIARC DVD RW AD-5690H ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes
System Devices
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: LSI 1394 OHCI Compliant Host Controller
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\***
Driver: n/a
Name: Promise SuperTrak SAS RAID Controller
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: Intel(R) Z68 Express Chipset Family LPC Interface Controller - 1C44
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Device ID: PCI\***
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
Device ID: PCI\***
Driver: n/a
Name: Intel(R) Management Engine Interface
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\***
Driver: n/a
Name: AMD Radeon HD 6970M
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: Atheros AR938x Wireless Network Adapter
Device ID: PCI\***
Driver: n/a
Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: Broadcom NetXtreme Gigabit Ethernet
Device ID: PCI\***
Driver: n/a
Name: Standard Universal PCI to USB Host Controller
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family 4 port Serial ATA Storage Controller - 1C00
Device ID: PCI\***
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a
Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\***
Driver: n/a
Name: Thunderbolt
Device ID: PCI\***
Driver: n/a
DirectShow Filters
DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
WMV9 Advanced Profile Decoder,0x00600800,1,1,wvc1dmod.dll,10.00.0000.1218
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
ffdshow Video Decoder,0xff800001,2,1,ffdshow.ax,1.02.4488.0000
MainConcept (Nikon) Audio Converter,0x00200000,1,1,nikon_trans_audio_converter_ds.ax,8.08.0000.43579
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.02.4488.0000
ffdshow Audio Decoder,0xff800001,1,1,ffdshow.ax,1.02.4488.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
WS ScreenCapture,0x00200000,0,1,ScreenCaptureFilter.ax,2.02.0006.0000
LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.52.0000.0000
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
Nikon Text Source Filter,0x00200000,0,1,NkmTextFilter.ax,1.02.0001.3002
Nikon MOV Demultiplexer,0x00200001,1,2,NkmlMovDemux.ax,1.02.0002.3000
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
MainConcept (Nikon) MJPG Video Decoder,0x005fffff,1,1,nikon_dec_mjpg_ds.ax,8.08.0000.43579
MainConcept (Nikon) MJPG Video Encoder,0x00200000,1,1,nikon_enc_mjpg_ds.ax,8.08.0000.43579
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
AVS Video Out,0x00200000,0,1,AVSVideoOutFilter3.ax,1.00.0000.0248
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
Haali Media Splitter,0x00800001,0,1,splitter.ax,1.11.0288.0000
Haali Media Splitter (AR),0x00400000,1,1,splitter.ax,1.11.0288.0000
MainConcept (Nikon) MP4 Multiplexer,0x00200000,1,1,nikon_mux_mp4_ds.ax,8.08.0000.43579
MainConcept (Nikon) MP4 Demultiplexer,0x00800101,1,2,nikon_demux_mp4_ds.ax,8.08.0000.43579
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
File Source (Monkey Audio),0x00400000,0,1,MonkeySource.ax,
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
madFlac Decoder,0x00600000,1,1,madFlac.ax,1.10.0000.0000
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
Haali Video Renderer,0x00200000,1,0,dxr.dll,
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
Nikon MOV Multiplexor,0x00200000,2,1,NkmlMovMux.ax,1.02.0002.3002
MainConcept (Nikon) AAC Decoder,0x00800000,1,1,nikon_dec_aac_ds.ax,8.08.0000.43579
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.11.0288.0000
DirectVobSub,0x00200000,2,1,vsfilter.dll,3.00.0000.0065
DirectVobSub (auto-loading version),0x00800002,2,1,vsfilter.dll,3.00.0000.0065
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17713
MainConcept (Nikon) AAC Encoder,0x00100000,1,1,nikon_enc_aac_ds.ax,8.08.0000.43579
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.17713
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.11.0288.0000
AC3Filter,0x40000000,1,1,ac3filter.ax,1.03.0001.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.17713
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Nikon Image Source Filter,0x00200000,0,1,MediaDSFilter.dll,2.06.0000.2003
DC-Bass Source,0x00400000,0,1,DCBassSourceMod.ax,1.05.0001.0000
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.02.4488.0000
LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.52.0000.0000
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
VP7 Decompressor,0x00800000,1,1,vp7dec.ax,7.00.0010.0000
madFlac Source,0x00600000,0,1,madFlac.ax,1.10.0000.0000
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.17713
MainConcept (Nikon) Sink Filter,0x00200000,1,0,nikon_render_fileindex_ds.ax,8.08.0000.43579
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17713
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17713
Amazon Format Change Fixer,0x00200000,1,1,FormatChangeFix.ax,2.02.0000.0153
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.02.4488.0000
MainConcept (Nikon) AVC/H.264 Video Decoder,0x00800001,1,2,nikon_dec_avc_ds.ax,8.08.0000.43579
madVR,0x00200000,1,0,madVR.ax,0.84.0003.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17713
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17713
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17713
MainConcept (Nikon) AVC/H.264 Video Encoder,0x00200000,2,1,nikon_enc_avc_ds.ax,8.08.0000.43579
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.52.0000.0000
LAV Video Decoder,0x00800003,1,1,LAVVideo.ax,0.52.0000.0000
Haali Video Sink,0x00200000,1,0,splitter.ax,1.11.0288.0000
AC3File,0x00600000,0,1,ac3file.ax,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17713
WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.02.4488.0000
MainConcept (Nikon) AVC/H.264 Video Encoder,0x00200000,2,1,nikon_enc_avc_ds.ax,8.08.0000.43579
MainConcept (Nikon) MJPG Video Encoder,0x00200000,1,1,nikon_enc_mjpg_ds.ax,8.08.0000.43579
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17713
Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Lagarith Lossless Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
MainConcept (Nikon) AAC Encoder,0x00100000,1,1,nikon_enc_aac_ds.ax,8.08.0000.43579
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17713
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17713
AC-3 ACM Codec,0x00200000,1,1,quartz.dll,6.06.7601.17713
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17713
Audio Capture Sources:
Microphone (Samson C03U ,0x00200000,0,0,qcap.dll,6.06.7601.17514
Digital Audio (S/PDIF) (Cirrus ,0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(1)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(2)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(3)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(4)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Line (WsAudio_DeviceS(5)),0x00200000,0,0,qcap.dll,6.06.7601.17514
Microphone (Cirrus Logic CS4206,0x00200000,0,0,qcap.dll,6.06.7601.17514
PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17713
WDM Streaming Capture Devices:
HD Audio Microphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio Digital in,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(1),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(2),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(3),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(4),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(5),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
FaceTime HD Camera (Built-in),0x00200000,1,2,ksproxy.ax,6.01.7601.17514
Samson C03U ,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
WDM Streaming Rendering Devices:
HD Audio Headphone,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(1),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(2),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(3),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(4),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
WsAudio_DeviceS(5),0x00200000,2,2,ksproxy.ax,6.01.7601.17514
BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514
Video Capture Sources:
FaceTime HD Camera (Built-in),0x00200000,1,2,ksproxy.ax,6.01.7601.17514
Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514
BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708
WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514
Audio Renderers:
Headphones (Cirrus Logic CS4206,0x00200000,1,0,quartz.dll,6.06.7601.17713
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17713
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17713
Digital Audio (S/PDIF) (Cirrus ,0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 32)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Headphones (Cirrus Logic CS4206A (AB 32)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (Cirrus Logic CS4206A (AB 32)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(1)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(2)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(3)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(4)),0x00200000,1,0,quartz.dll,6.06.7601.17713
DirectSound: Speakers (WsAudio_DeviceS(5)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (Cirrus Logic CS4206A ,0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(1)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(2)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(3)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(4)),0x00200000,1,0,quartz.dll,6.06.7601.17713
Speakers (WsAudio_DeviceS(5)),0x00200000,1,0,quartz.dll,6.06.7601.17713
EVR Power Information
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0 -
Bad Pool Caller - Blue Screen of Death
Windows Blue Screens of Death (BSoDs) happen whenever your computer encounters something it doesn’t know how to process, so it shuts itself down to prevent any damage. Sometimes BSoDs happen once and you don’t see them again when you restart — however, this isnt always the case and a BSoD may show up repeatedly.
In this article we will look at issues causing a bad_pool_caller BSoD. What has happened is that a thread in the laptop's processor has made a bad pool request. This means that it’s asking to use resources that are unavailable, nonexistent, or in use by another thread. It could also mean that the pool header is corrupted — regardless of the particular error, it, like most BSoDs, is caused by driver issues.
Drivers are what makes your computer work. Every device connected to your computer, and nearly every component inside it has a software driver that determines how Windows interacts with your device. When driver issues are encountered- which is fairly common on new operating systems like Windows 8 — it can cause a lot of problems, but, fortunately, sometimes there is an easy fix.
Recently Connected and Installed Device
Try to determine which device was last connected or installed before an error appeared. Often this can be a new peripheral device. Go to Device Manager (in the Control Panel) and find the driver for the recently connected peripheral device driver. From there, you can get Windows to search for updates, you can disable it, or you can uninstall it entirely. You can also disconnect the problem device and perform a system restore to before the device was connected and supporting software was installed.
Recently Installed Program
If your drivers aren’t the problem, a recently installed program may be the issue. If you can determine what program you installed that started this, uninstall it or perform a system restore to before the program was installed, and, after a restart, you should be good to go.
System Restore
Windows 7 and earlier
Windows 8
Any further issues that cannot be resolved may require your computer to be repaired.Every time we try to connect his Nano it causes the PC to crash with this Bad Pool Caller message.
is the BADPOOLCALLER citing a specific file, Laurita? if so, what is it called? (exact spelling please.)
if it's not citing a specific file, let's try getting a minidump to the Apple engineers for a look.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
Find that file and send it as an attachment to this email address.
in the email to Roy, be sure to include the following information:
- A link to the thread on Apple Discussions where the issue is being discussed
- The username you are using in the thread
- The version of iTunes you are using or trying to use
- the version of Windows you are using (mention service packs)
- A concise description of the issue you are seeing
- The exact text of the error message you are seeing
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