Ipod crashes XP, "cuased by a device driver"

I have had many problems with my ipod including it not playing certain playlists or whole cd's. I tried to add/manage songs and playlists and it would just freeze. I restored it by using the latest updater and installed the latest iTunes, today. Once I disabled McAfee, I plugged in my iPod and it finally loaded my 1700 songs, I was extatic. I then bought another cd download, made another couple playlists, and now everytime I plug in my ipod it restarts my computer! I have SP2, uninstalled McAfee virus protection, and everyting is up to date. Please help! I really don't want to hear about the adaptec 4300, my firewire card was just fine earlier today. This seems like it is happening to a lot of people. Is Apple going to fix these type of problems??

I am not getting a blue screen or any coded error messages, only error reporting once I have booted back up. The device manager states no problems, but I have not looked through the event logs which I will start doing. I do have Nero 5 ver 5.5 Burning ROM. As far as other software, no.
This is the message copied right off of the windows website:
Error Caused By A Device Driver
Thank you for submitting an error report. Microsoft is unable to specifically determine what caused the problem you reported. To troubleshoot the problem, please see the information below.
Analysis
A device driver installed on your system caused the problem; however, we cannot determine the precise cause. Depending on which situation is applicable to you, please do one of the following:
If this problem occurred after you installed a new hardware device on your system, the problem might be caused by the driver for the device. If you know the manufacturer of the device, contact the manufacturer's product support service for assistance.
Some software, such as firewall and anti-virus software, also installs drivers. If this problem occurred after you installed new software, the software might have installed a driver that caused the problem. If you know the manufacturer of the software, contact the manufacturer's product support service for assistance.
If you don't know the driver's manufacturer and need help diagnosing and resolving this problem, contact your computer manufacturer's product support service.
Updated drivers might be available on the Microsoft Windows Update website. At Windows Update, you can have your computer scanned and, if there are updated drivers available, Windows Update will offer a selection of drivers that you might be able to use. To learn more about updated drivers that might be available, visit Microsoft Windows Update.
For information about Microsoft support options, visit Microsoft Product Support Services.
Additional Technical Information
How to Troubleshoot Hardware and Software Driver Problems in Windows XP (Q322205)

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IPod nano 4th gen - Apple Mobile Device Driver issue

I have an iPod Touch that connects and syncs perfectly with iTunes but I can't find any way of doing the same with my wife's iPod Nano(4th gen).
Whenever I connect the nano it appears under Universal Serial Bus Controllers as Apple Mobile Device USB Driver but with the dreaded Yellow Exclamation mark.
I've tried:
The 5Rs
Different cables
Different ports
Disabling drivers
Uninstalling drivers
Removing all Apple software (in the correct order) and reinstalling
The only error message I get, other than the Exclamation Mark, is when I check the Driver Properties, it shows "This device cannot start. (Code 10)".
If I click on Properties, Driver and Update Driver, Install from specific location I see:
Apple iPod USB Driver Version 6.0.9999.40 (12/11/2008) and
Apple iPod USB Driver Version 6.0.9999.61 (11/05/2012) and
USB Mass Storage Device
Does anyone have any other suggestions as to what I can try?

The code 10 might be caused by old driver componentry "stuck" in the bowels of your OS. If that's what is going on, we might be able to get past this ... but I'm afraid it's a bit of a performance.
First, go into "My Computer". Go "Tools > Folder Options". Go to the view tab.
Make sure "Show hidden files and folders" is selected.
Make sure "Hide extensions for known filetypes" is unchecked.
Make sure "Hide protected operating system files (Recommended)" is unchecked.
Click OK.
Now in "My Computer", open "Local Disk C:" or whichever drive your Operating System is installed on.
Open the "Windows" folder.
Open the "system32" folder.
Open the "DRVSTORE" folder.
In there look to see if you have either of the following two folders:
netaapl_(LongStringOfNumbers)
usbaapl_(LongStringOfNumbers)
If you find either of them, drag them out onto the desktop. (Don't touch any other files or folders you see in there.)
Now go back into the "system32" directory.
Open the "Drivers" directory.
Look for either of the following two files:
netaapl.sys
usbaapl.sys
If you see either of them in there, drag them out onto the desktop. (Again, don't touch any other files or folders you see in there.)
Now restart the PC. Try a complete uninstall/reinstall of itunes and related components as per the following document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
... and then try connecting the nano again. Any better luck this time?

My iPod crashed and my Mac said "Device not removed properly"

Hi,
My Mac suddenly said that I hadn't removed my iPod correctly and when I looked at my iPod, the screen had gone all fuzzy. The thing is, I hadn't touched my iPod, tried to eject it, knocked the cables or anything. So I had to disconnect it and try to reset the thing. The computer doesn't recognise it. It won't switch on unless hooked into my mac and, well, all it has is the little apple symbol on the screen. Has it died?
Please help!

Try:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

My computer (windows 7) no longer recognises my ipod. This follows a new hard drive having been installed. Can anyone help?

As well as this I no longer seem to have a digitally signed driver. I have no idea if this is linked to the problem as well.
Can anyone help?
thanks

Thanks for your reply. Unfortunately this has not worked. I didn't have quicktime to begin with so I don't know if that makes a difference? After following the instructions, I get the "registry keys missing" problem appear again (which I've subsequently fixed again) and then when I connected the ipod I got the following message - 'Device driver software was not successfully installed'.
I've tried windows update but this doesn't do anything as '...the service is not running'.
Any suggestions?

How can I restore my iPod touch data to a new hard drive when the old one crashed

My computer crashed and I want to put the contents of my iPod Touch back on the new hard drive. How do I do this without accidentally Syncing and copying over my data? The vast majorioty of the music on my iPod is my own from DCs I own.

You should probably disable the autosync functionality first by going to Edit -> Preferences, clicking the Devices tab, and enabilng the prevent iPods,iPhones, and iPads from automatically syncing option.
Next, authorize the new computer with your iTunes Account. In iTunes, choose Store -> Authorize This Computer and enter in the correct credentials.
If possible, either copy a backup file from your old computer to your new one or create a new backup of your iPod in iTunes before letting it sync. To do this, right->click on your iPod Touch from under the Devices section in the left hand pane of iTunes and choose Backup. You might also want to take a look at this article to see what it all included in the backup.
http://support.apple.com/kb/ht1766
Now onto synced content such as music, videos, photos, etc. For iTunes purchases you can copy them back into iTunes by choosing File -> Transfer Purchases. For all other nonpurchased iTunes content, see this older post from another forum member Zevoneer covering different software availbable to assist you with this task.
https://discussions.apple.com/thread/2452022?start=0&tstart=0
Once the backup has been made and all other synced content such as music, videos, and photos are back in your iTunes library, restore your iPod from that backup you made earlier. Here is more on backing up and restoring your iPod.
http://support.apple.com/kb/ht1414
B-rock

Itunes/Iphone/Ipod device driver issues - tried everything. Still not working.

After hours and hours of research, I'm completely stuck. Here's the basic problem.
When I plug in my Iphone to my laptop, windows pulls up a little window that says installing device driver software. After several minutes, the process fails and a message comes up that says windows found drivers for my device, but encountered an error and wasn't able to install them. In the device manager, the iphone is listed as an "other device" with a yellow triangle/exclamation point. Itunes never recognizes the device.
When I plug in my ipod nano 4th generation, the exact same thing happens, except it's listed in the device manager as an ipod. (same yellow triangle though.)
Up until today, both of these devices have been working properly, syncing without trouble. The iphone synced wirelessly and the ipod every time I plugged it in. I can't figure out what on earth happened to my laptop today that messed things up.
It's also worth noting that I have another older ipod nano... second generation, I think, that plugs in and is recognized immediately, works perfectly.
Here is what I've done so far:
1. I worked through every single troubleshooting guide that Apple has to offer. No change.
2. I did a complete clean install of itunes and all additional components, rebooted and reinstalled. No change.
3. I uninstalled/re-installed usb controllers in the device manager. No change.
4. reset both the phone and the ipod. No change.
5. I've tried various cables. No change.
6. I've run system checks and repair utilities for windows vista.
7. I've used selective start up to see if another program is interfering. I've stood on my head and counted to one hundred. I've only said seventeen swear words.
At this point I've done so much searching and troubleshooting, I can't imagine how anything is going to fix this issue. So this is my last hope. Please oh please be smart enough to tell me what to do...

Not sure if this is significant, but in a weird turn of events, when I tried plugging the ipod in this morning, the little message that pops up to install device driver software actually told me the drivers were installed successfully. However, in the device manager, it still says the drivers are NOT installed properly, the little yellow triangle is still there and the ipod still isn't registering in itunes, or my computer. So. Not really any improvement, but a different symptom none the less?
I'm desperate, guys. Someone help?

Windows vista, Ipod shuffle 4th gen. Computer cannot find device driver software for ipod.

After several hours trying the troubleshooting options provided by the apple support site, I have come to what I think is the issue here. My girlfriend recently got an ipod shuffle and when plugging it into her computer the dialog pops up saying it is installing device driver software for the ipod. Eventually it asks me to insert the CD that came with the ipod. No CD came with the ipod, so I click the option that says "I do not have my cd". Then it gives me the option of searching automatically or manually for the driver software. The automatic way can't find it. Doing it manually, with the help of the troubleshooting page, didn't work either. google search can't seem to help me on this one. Also, I tried plugging the ipod into my computer (not hers) and it worked fine, it was able to install the device driver software on its own. Does anybody know the issue here? My computer has windows 7, and hers has vista. Hers is Serice Pack 1. When I tried installing service pack 2 it wouldnt work. I don't know if that is the issue though. I have tried just about everything, I think the issue is finding the device driver software. When I do a google search nothing comes up, so I have no idea what to do at this point. Any help would be appreciated, thanks.

Well its surprising to know that! But even have an ipod shuffle 3rd gen n dint face any problem like that. FYI no cd comes with the ipod jus take ur ipod to an apple exoert n he will solve ur problem .

How to make external devices (like iPods, etc.) NOT mount as connected drives when plugged in via USB to a Mac?

If I plug my iPod (or a thumb drive or whatever) to my Mac's USB port, the device appears as a icon representing a connected drive on my Mac's Desktop.
This is normal, expected behavior.
HOWEVER, in some cases, I'd prefer that the device not "mount" as a connected external drive.
With thumb drives or external USB drive, of course, I want them to "mount" so I can transfer files on or off them -- that would be the only possible reason to connect an external drive like that.
But with other Apple devices like iPods or iPhones, there are TWO possible reasons to connect them to a Mac: either to "sync" them or transfer files on/off them; OR, to simply recharge the device's battery. (Or, both sync and recharging functions at once.)
For those people who use their Apple devices in ways that require transferring files (i.e. most people), then having the device "mount" as a connected device is a desirable behavior.
But in my circumstance (and I bet there are a lot of people in a similar circumstance), I have no need or desire to transfer any data to or from my device every time I plug it into my Mac: I'm plugging it in SOLELY to recharge the device's battery.
Specifically, in my case, I have a 6th-gen iPod Nano, and I use it exclusively as an FM radio and a pedometer. I don't have any mp3s or songs or any other external files loaded on it, nor do I plan to add any in the future.
The only reason I ever plug it into my Mac is so that I can recharge the iPod's battery.
But the "problem," which is a minor one I admit but a problem nonetheless, is that every time I connect the iPod to the Mac, the iPod appears as a "connected drive" icon on my Mac's desktop. Which means that I'm not supposed to just unplug the iPod when I'm done -- first, I have to find its icon on the Mac Desktop, and then drag the icon to the Trash, to "unmount" it -- and only then can I freely unplug the iPod without getting an error message telling me that I shouldn't just disconnect connected drives without first properly unmounting them.
This would be bothersome enough if I only had to do it once per connection, but in the case of the iPod Nano, there's no way to tell how recharged it is while it is in the act of recharging, so that to see if I'm "done," I have to unplug it, check the battery status, and if it's not fully charged, re-plug it back in. So that each time I recharge it, I often have to unmount the drive several times, depending on how impatient I am.
There has to be a way to prevent the mounting of the drives of devices that one is connecting simply for the purpose of recharging. But how?
Strangely, I also have an old iPhone, and when I plug that in for recharging in the same way, it DOESN'T appear as a connected drive on the Desktop. I'm not sure how I managed to do this, but long ago I must have changed some setting or preference for this to happen. And by now I've forgotten what I did.
I'd prefer that I could change the "mount/don't-mount" setting on a device-by-device basis -- i.e. make it such that this particular iPod doesn't load, but perhaps a different iPod would load -- but if that's not possible, then is there a way to stop ALL iPods and iPhones from loading as connected drives when plugged in?
(I'm not talking about appearing as connected drives within iTunes -- I'm talking about appearing as an icon on the Desktop in the Finder.)
And please don't tell me to just buy a wall charger! I prefer to recharge off my computer if possible, using the charging cord that came with the iPod.
I presume there's some simple setting to toggle this on or off, but I haven't yet found it. Any clues would be appreciated. Thanks!

Well, I already know about that Finder Preferences option, but that is not what I'm looking for. Why not? Because I still need CDs and DVDs to appear on the Desktop and mount properly! If I uncheck the "CDs, DVDs and iPods" option, then I lose the ability to access CDs and DVDs, which creates a whole new problem for me. What I want is to not mount iPods only -- actually, what I really want is to not mount this particular iPod -- but if that level of specificity is not possible, then I want to exclude just iPods from mounting, without also condemning CDs and DVDs (or whatever) to invisibility.
Also, I was confused by the way the Preference is worded: It says "Show these items on the Desktop," with a series of options to check. But this phraseology seems to mean that the unchecked items will still "mount," they simply won't appear as Desktop icons. One would still have to "Eject" them using a menu command, rather than dragging the icon to the Trash -- right? Or am I mistaken, and is the Preference Pane simply badly worded, and when they say "Show these items on the Desktop," what they really mean is "mount these external devices as connected drives." So that if a category is unchecked, then they won't load as external drives at all?
But if so, then what purpose could possibly be served by inserting a CD or DVD that is not recognized by the computer? And if it isn't recognized, then it would seem that there would be no way to ever Eject the CD or DVD disk. Right?
Thus, if I uncheck that Finder Preference box you suggest, one of two outcomes will result:
-- Either CD, DVDs and iPods are still mounted, they just won't appear as icons on the Desktop; but they would still need to be Ejected via a menu command, which doesn't solve my problem.
-- Or, CDs, DVDs and iPods are not mounted or recognized by the computer at all, which means that if I insert a disk into the disk drive, it will get stuck there forever, since there's no way to Eject it, since the OS doesn't recognize that it's even there. Which is thereby a new problem.
Either way, I'd have a problem! Or...? Clarification, anyone?

Old iPod mini can't be recognized after formatting, and iTunes 'Apple Mobile Device Driver not found.'

My roommate gave me an old iPod Mini a few days ago. It was working fine 'til I plugged it into my computer and it asked me to format it. I did, and now it cannot be recognized by iTunes or my computer. My computer views it as a "removable disk" which cannot be accessed. In devices, it is listed as an Apple iPod though, so I'm hoping not all is lost. I have tried many quick fixes I've read on internet (including changing disk letter) but to no avail. I have reinstalled the new iTunes and now that is telling me it has not installed properly, and when I ran diagnostics, it reads that the Apple Mobile Device Driver not found. I will copy & paste all the info from the diagnostic run below, and if anybody can help me with my new (old) iPod, I'd be everly greatful!
Thanks!!
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite L775D
iTunes 11.0.1.12
QuickTime 7.7.3
FairPlay 2.2.32
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.1.3
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number
Current user is not an administrator.
The current local date and time is 2013-01-08 11:16:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD Radeon(TM) HD 6520G
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 11.0.1.12 (x64) is currently running.
iTunesHelper 11.0.1.12 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod mini running firmware version 1.4.1
Serial Number: JQ******S42
<Edited By Host>

OMG same thing here; rather annoyed and now have set up accounts on 2 comps(both 64 vista ultimate); about to try my 32 bit vista on my lappy; we'll see... i don;t have high hopes thoush.
What i knew about iPhone before buying it:
What You Need
To use iPhone, you need:
A new two-year wireless service plan with AT&T
A Mac or a PC with a USB 2.0 port and one of the following operating systems:
Mac OS X version10.4.10 or later
Windows XP Home or Professional with Service Pack 2 or later
Windows Vista Home Premium, Business, Enterprise, or Ultimate edition
iTunes 7.3 or later, available at www.itunes.com
An iTunes Store account
An Internet connection
You must be at least 18 years old to open a new AT&T wireless account. You will need a
major credit card to open a new iTunes Store account.
Yeahyeah check all that stuff;
Oh well; just when i thought i'd finally cross over to the beautiful packaging of APPLE. I remember in design school that form follows function. Thanks.
Windows Vista

VISTA - can;t find device driver for your IPOD - read the solution here!

It would appear that VISTA is rather stupid when it comes to the Ipod - it can't find the driver for itself. Do the normal autmatic way of trying to find the driver (that doesn't find the device) then look in the hardware device list (control panel) you should see you Ipod listed under other devices with a yellow triangle next to it. Right click this line and select "properties". then click "update device driver". Then, DON'T do the automatic find, instead click "I will choose the device from a list". Click on "storage device" and voila! VISTA now finds a USB mass storage device and installs it - JOB DONE! HOORAY!
good luck!
Mark.
Ipod 5G video colour Other OS WINDOWS VISTA ULTIMATE

When you are prompted to look for a driver input
C:\WINDOWS\System32 and browse it will find a generic
volume that fixes it.
I tried this as well. I can find a Generic Volume (I think it lists SD, MMC- neither of which seem correct), but neither of those helps. iPod still isn't recognized as a drive even in disc mode. I started another thread after not finding this one. I'm not sure why USB Mass Storage device isn't one of the options.

IPod Nano 8G - Win7 - Device driver software wat not successfully installed

Hi,
Just got my first Apple iPod Nano 8G (4th) and has installed iTune 9.0.2 (64bit) on my Win 7 Ultimate x64. But I am not able to connect iPod nor Sync with iTune successfully even after reinstall/reboot many times with the same problem.
After the installation of iTune accomplished, I plug USB adapter into PC, then Win7 detected and started to install the driver for the hardware, but got "Device driver software wat not successfully installed" as a result.
Then I went to Device Manager tring to install the driver manually for "Apple iPod USB Driver", but finally I failed again and got "Windows cannot verify the digital signature for the drivers required for this device....", I think this is the software problem, please kindly advise, thanks a lot!

First, my officejet 4500 all-in-one installed and is working perfectly with wireless; however, I have for months still/have been getting the error/uninstall window continuously, telling me install was not successful, but again, printer, scanner, etc., working fine! But this "the installation was not successful" window is ALWAYS up or if I ctrl-alt-del and get it to end now, it comes back up; I have even let it do its thing, finish, restart, but it ALWAYS comes back up, trying to find a solution, etc. BUT MY PRINTER IS WORKING FINE! Please help me get rid of this; also, the file that it puts on desktop to troubleshoot, etc then delete afterward, I have deleted it, but this "unsuccessful" keeps trying to uninstall, reinstall; and as I said, actually went through all the steps to get it gone (printer working fine) but it will not go away! Thanks. ajm

Apple iPod USB Device driver issue on Win XP - syncing shuffle 2nd gen.

Hello fellow iPod shuffle users. Any of you run into this problem using the following configurations? Any advise/recommendations/workarounds much appreciated as I've burned 3 days on this issue and I'm still stonewalled.
I personally think it's a device driver issue/bug and am searching for a way to update my Apple iPod USB device driver for Win XP. Two brand new ipod shuffles (received for Christmas 2008) are both behaving this way, so the problem most likely points to a global software issue more-so than to shuffle hardware issue.
PROBLEM STATEMENT: Driver data i/o streaming issue does not allow shuffle to sync data with iTunes after initial sync (i.e. reading the content of the shuffle is good, but writing modified content fails). Posted error message "The ipod ... cannot be synced. Required disk cannot be found". After cracking the hood on my device driver, the problem seems to point to the Apple iPod USB device driver for Win XP. Driver will recognize the shuffle and read to it, but subsequent write attempts will result in device driver balks that "this device cannot start (code 10)".
ATTEMPTED WORKAROUNDS:
*Read All "How to Get Started Manuals" to make sure I was using the right technique for syncing my two shuffles from within iTunes... tried and failed
*Ensure only one shuffle was plugged in at a time (saw notice that two shuffles plugged in at the same time is not yet a supported config)... tried and failed
*The 5 R's as recommended by Apple Support... tried and failed.
*I've tried all 3 built in USB ports on my Lenovo T60. no love... tried and failed.
*Per discussion board: From Window's Device Manager-> Scaned for new hardware while shuffle was syncing...tried and failed.
* Per Discussion board: From Window's Disk Management -> Ensured shuffle came up as a FAT32 filesystem... connection tore down as quickly as windows recognized it.... tried and failed.
*From Windows Software config utility: Ran repair to re-install itunes 8... same results.
*From Windows software management utility: Uninstalled and reinstalled itunes 8... same results.
Hardware: IBM Thinkpad/Lenovo T60. Using build in k/b & no external mouse. Has 3 USB built in ports.
Software: Windows XP Pro SP2/iTunes 8.0.2/shuffle (2nd gen) driver 1.0.4 (same behavior using the original driver 1.0.3).
Apple iPod USB Device properties:
Driver Provider - Microsoft
Driver Date - 7/1/2001
Driver Version - 5.1.2535.0
Digital Signer - Microsoft Windows Publisher

Hi. Ive got pretty much the same problem.... Got a new shuffle for christmas..having real problems syncing with itunes. Funnily enough I managed to get 25 tracks on it but then it just stopped. error message says " The ipod shuffle cannot be synced. The required disk cannot be found." Ive done restore, and downloaded a reset utility thingy to try but still no joy.

Ipod touch device driver

Hello,
I have an old PC that still meets all the specs required for the ipod touch, but when I tried to plug it in a message popped up on itunes saying that the device driver was too old. So I looked at this help topic:
http://docs.info.apple.com/article.html?artnum=306640
Following its instructions I uninstalled itunes after everything else seemed correct, then proceeded to delete all itunes related software. I reinstalled itunes 7.5 but it won't reinstall a driver for some reason, so now when I plug in the ipod nothing happens. I checked again and there is no driver, but the help topic doesn't say what to do if you are missing USBAAPL.sys, it only says to check to see if you have it.
Where can I get the windows XP device driver for my new ipod?
Thanks

See:
iOS: Device not recognized in iTunes for Windows

Where do I locate a device driver for my new Ipod so I can upload to it for my windows 7 pctouch

Where can I locate a device driver for my Ipod touch. My PC doesn't recognize it.

Try the troubleshooting steps in this support article:
http://support.apple.com/kb/TS1538
Hope it helps.
Regards.

How can i load the device driver for my ipod nano 7th generation

When I plug in my ipod nano 7th generation (for the first time), I am getting a message about "unknown device" and "driver not installed properly". Can I manually load the device driver some other way?

Hi there Jen292,
You may find the troubleshooting steps in the article below helpful.
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
-Griff W.

Ipod crashes XP, "cuased by a device driver"

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