Ipod dead? - unhappy ipod face with attention sign

hey i had my ipod plugged into my car and it froze.. upon taking it out it had the unhappy ipod sign with a triangle attention one saying i should come to support to fix it...anyway ive tried plugging it back into my computer but it wont show up in itunes ive help the center button and play and plugged it into my comp and it still doesnt show up but it does show charging and a low battery with the mac loading sign....any idead ppl??
cheers, matt

There is a pretty comprehensive post written by another forum member which is about the sad iPod icon or the folder and ! icon. Be aware that it's quite involved and contains some info that will almost certainly void the warranty. If your iPod is still within the warranty period, you should use that option first.
The Sad iPod/folder and ! icon.

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IPod 5th gen. shows sad iPod picture with caution sign after startup

Screen shows frowning iPod and yield sign. What's up? iTunes won't recognize it so I cant try a restore. Any suggestions?

Have you had a chance to look at this troubleshooting page? It may be of some help:iPod displays a sad iPod icon
You can also check out this extensive user post, however read it carefully if you get to the Last Resort section you may not want to go this far: Mitch's Sad iPod and Exclamation mark post

Stuck on sad Ipod Face

I have an ipod mini 4gb and when I boot it it goes from the apple icon to a sad ipod face with an exclamation mark and stays there. I've tried to reset it with the menu and select button but it just goes the the apple icon and stays on the sad ipod icon. My computer doesn't register it's plugged into my USB. Anyone have any idea how to rememdy this? Thanks for the help.
-David

I hate to tell you this...but the sad face is an indication that your iPod needs to be serviced.

My problem is that the iPod does not turn on. Everytime I attempt to turn it on it shows the Apple logo then a small icon showing a sad face with a warning sign.

IS MY IPOD DEAD?!?!?!?!?
I think I have the previous iPod Classic with a black glossy front and I am pretty sure it is glass at the front. My problem is that the
iPod does not turn on. Every time I attempt to turn it on it shows the Apple logo then a small icon showing a sad face with a
warning sign along with the Apple support website. At the same time I can hear the internal mechanics which is also very loud. I have attempted
to charge it as well as connecting it to itunes but no success. Could you please help?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My ipod shows an unhappy face with a website name!

Hi. I had my ipod since nov 8(birthday) and right now when I turn it on it shows an unhappy face with a website saying apple/suppot/ipod.. this was odd this was the first time it happened to me. I turn it on and if u listen closely to the ipod u can here start to run and it shuts off in 3 seconds repeatedly. When i charge it it gets really HOT and when i hold the left button and the middle button(4th generation) and I try disk mode, it happens all over again.. can somebody please tell me what to do.. I was thinking of buying a new battery but I don't know if thats the case. i heard about this corrupt 4generation story but i hope it hasn't affected mine yet.. also on the bottom of my screen it says corrupt file and says run chkdisk... so can somebody please give me answers to my problem, i don't really want to spend another 300$ on another ipod!

hi i can't say i registered it but i don't want to go through the agony of saving 300$ for another ipod so can i go to www.ipodjuice.com and just buy a battery and put it in or do i realy need to get another ipod?

TS3474 Ipod is showing a unhappy face with the apple website for the iPod support. I have reset it but this did not work. any suggestions?

Ipod is showing a unhappy face with the apple website for the iPod support. I have reset it but this did not work. any suggestions?

See here: iPod displays a sad iPod icon
And here for more troubleshooting.
https://discussions.apple.com/message/2369954?messageID=2369954#2369954
B-rock

Unhappy Ipod Face

My 2nd generation iPOd mini will not be recognized by the computer. I try to turn it on, Apple logo comes on, then unhappy Ipod face. When I try putting it into Disk Mode or resetting it, the only thing that happens is the Apple logo comes on and then the unhappy Ipod face appears. This is the second iPod I have been thru with this problem. It's out of warranty so it'll probably cost as much as getting a new one. I don't want a new iPod. I like the iPod mini cuz it's the perfect size for me. I don't want the nano or a full size one. Is this problem fixable and how much is it gonna cost?

Check these out:
iPod Doesn’t Appear in iTunes/iPod Sad Icon
Good Thread About iPod Sad icon/Folder with Exclamation Point
I hope this helps!

Ipod mini hard drive goes crunch and now get Sad face with IPOD

I've notice that after I installed new ITUNES and Updater software, my mini has the following problems:
1. Click to the song and it just sits there and then it might skip over a the next song or songs before playing, like it is frozen
2. I hear the hard drive - spinning and hear this crunching sound -
3. Now I get the sad face with the ipod icon
So would restoring my ipod help or should I take it and get it fixed, and how much would that cost
Su

Su,
Is this noise you describe really a crunching noise - like a can being crushed, or more of a rhythmic or repeating clicking noise? It is normal for a drive to amke clicking sounds as it reads and writes to the drive. When this noise becomes rhythmic and repetitive, it can be a problem. If it is indeed a click-click-click type of noise or pattern, it could be that the drive is stuck. This can sometimes be corrected by tapping the iPod's left or right side against your palm firmly. I have revived several iPod mini's this way, and have not had it produce any ill effects. However, do note that you try this at your own risk and only if you are comfortable with the possibility or doing more damage. However, my opinion is that A) The iPod doesn't work right now, so there isn't much to lose, and B) you could save on a costly repair if it DOES work.
Kyle-

Why can´t i use face time call with on my ipod touch with ios6

Why can´t i use face time call with on my ipod touch with ios6

iTech, First change your apple password, than go to 'setting' and than click on 'Facetime' and make sure your facetime email is right than retry. Also calling apple support can help you or the best way is to go down to the apple store for direct help. I really hope that what i have told you have helped and try to reset your iphone.
iTech Support Team

My iPod used to be signed in with my moms apple ID but now I have my own. When I opened IMessage it wanted me to sign in, but on the last step it said, "your email can't be verified since its already in use" please help I want to use IMessage.

My iPod used to be signed in with my moms apple ID but now I have my own. When I opened IMessage it wanted me to sign in, but on the last step it said, "your email can't be verified since its already in use" please help I want to use IMessage.

Hi Kanemelinda8833,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Associating and verifying email addresses with your Apple ID
http://support.apple.com/kb/HE68
Also, make sure you have signed out of your Mom's Apple ID and are signed in with your own Apple ID on this device.
Click on the link to see more details and screenshots.
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
Sign out of your Apple ID on all iOS devices, in the following locations:
Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
Sign in to your Apple ID on your device.
When activation is complete, your Apple ID and all verified email addresses should be visible in Settings > Messages > Receive At
Cheers!
Judy

Ipod has a sad face with exclamation point and now it wont turn on at all!

my ipod was fine and then when i turned it on it had an ipod with a sad face with an exclamation point but now it wont turn on at all! please give me any suggestiions . thanks so much!

See these troubleshooting articles.
My iPod is sad.
What does this picture on my iPod mean?
PC doesn't recognize the iPod is connected.
When restoring the iPod, it's useful to put into disk mode first.
Putting iPod into disk mode.
The sad iPod icon is usually indicative of a hard drive problem, and if none of the above help, it may need service.

My ipod classic got knocked off it's dock by my cat and now no matter what I do, even try to charge it I only get sad face with the exclamation point and it clicks like a clock...Is it hopeless?

My ipod classic got knocked off it"s dock by my cat. Now no matter what I do I only get the sad face with the exclamation point, even when I try to charge it. Is it hopeless?

Yes, it's likely that the iPod's hard drive is damaged and is in need of replacement.
B-rock

My ipod has the apple sign on the screen but wont turn on but will sync with laptop any advice

my ipod has the apple sign and wont turn on but will sync with laptop anyone help me plz ?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

I've added to ios6 to my new ipod touch with no problems. I'm trying to now restore the factory settings but the screen is frozen with an itunes sign and lead pointing towards it. The ipod won't even switch off. Can anyone help as it's driving me crazy

I've added ios6 to my new ipod but tried then to restore the factory settings. It won't extract any settings and the itunes then tells me that the server cannot be reached or is unavailable. I've been trying all day. Now the ipod has a itunes sign and a computer lead pointing towards it on the screen and this is frozen. It won't switch off or do anything else. Any ideas as this is now driving me crazy.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Ipod classic with a new and unique problem

<post edited by host>
I have read a number of help topics, forum posts and apples suggestions in fixing problems and have had no luck so I had to start a new topic.
- Ok, A while ago i was using my ipod one fine 'sunny' day (if that's relevant) and it just went bleap, dead. Wouldnt do anything at all. Eventually when I got it home I reset it and the apple logo would come up whenever I pressed any button, this is still the case. After i reset it, the folder with the lightning image appears then the apple logo and thats all it does, even after charging it. PS: I am using it on windows XP, but have a Mac laptop also if I can use that to my advantage somehow, it doesn't read on there either atm.
When I try plugging it into the computer it does not come up in itunes. I have reset the ipod, reset the computer, updated itunes (which is exactly the same every update, in terms of anything useful), and have also gone into the drive manager and had a look around.
When the ipod is plugged in, it comes up 'do not disconnect' then after a while there is a Tick and it says 'ok to disconnect'. meanwhile there is a battery with a lightning bolt moving as though it is charging.
In the device manager, the ipod appears when I plug it in, but then within about 10 seconds it dissapears and I notice that the ipod has resorted back to the apple logo, almost as if it has self destructed. But then somehow it ends up getting back to the screen with the big Tick and 'ok to disconnect'.
Now, one time when the ipod appeared in device manager I managed to open it before it dissapeared and it said no driver was installed. I tried to reinstall a driver but obviousely it could not recognise that I had the ipod plugged in.
I hope I have remembered everything. Please somebody help!

See the following helps in your case ..........................................................
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
http://www.rapidrepair.com/shop/g4-ipod-parts.html
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Ipod dead? - unhappy ipod face with attention sign

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