Ipod detected but not identified when connected - so won't work

Every time I connect my ipod nano to my computer (power book g4) I get a response - "An ipod has been detected, but it could not be identified properly. Please disconnect and reconnect the ipod then try again."
I have tried this many times and keep getting the same response. The ipod has worked before on this computer no problem. I recently had my system reloaded at a 'genius bar' and I wonder if this might be part of the problem.
I have tried rebooting both the ipod and the computer but the problem persists.
Any suggestions gratefully received.
David

I had this problem today, but I was connecting the iPod to a Windows laptop. I had to disconnect and reconnect it several times before it identified it "properly."

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Hello beafraser,
Here's an article to help troubleshoot when your iPod is detected but not identified.
iPod nano: Error message saying that iPod 'could not be identified properly'
http://support.apple.com/kb/ts3218
Hope that helps.
Thank you for visiting Apple Support Communities.
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Hi there schnee2,
You may find the troubleshooting steps in the article below helpful.
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http://support.apple.com/kb/ts1369
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Hello katrara,
Thanks for using Apple Support Communities.
To troubleshoot this issue where you're getting the error "An iPod has been detected but it could not be identified properly. Please disconnect and reconnect the iPod, then try again," please follow the directions in the article below. There are some more steps to go through in addition to uninstalling and reinstalling iTunes.
iPod nano: Error message saying that iPod could not be identified properly - Apple Support
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Hello katrara,
Thanks for using Apple Support Communities.
To troubleshoot this issue where you're getting the error "An iPod has been detected but it could not be identified properly. Please disconnect and reconnect the iPod, then try again," please follow the directions in the article below. There are some more steps to go through in addition to uninstalling and reinstalling iTunes.
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Now plug the nano back in. This should reinstall the driver"
I found this info in the other forum for connecting nano to windows but Ive used it in past.
another link with info: http://discussions.apple.com/thread.jspa?threadID=2293079&tstart=0
And from apple info: http://support.apple.com/kb/TS1369
Message was edited by: slothofms7

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Ipod detected but not identified when connected - so won't work

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