IPOD device isn't recognized by ITunes

Anyone else having this problem? I've talked to Microsoft, I've talked to HP, I've talked to Apple, all to no avail. No one seems to be able to fix my problem.
It looks like the computer is recognizing the IPOD, but nothing in ITunes. I also tried the IPOD with Rhapsody, and Windows Media Player and they did not appear to recoginze the IPOD either.
Apple's last idea is that maybe the problem is with the IPOD itself, not with the computer.
Thay are going to take the IPOD back and get me another one.

Have exact same problem. Spoken w/apple 3 times after resetting ipod and removing and reinstalling itunes for 5th time. It showa connected to computer and shows up as an external drive. But, itunes doesn't recognize at all. I even downloaded itunes v6.0.5 thinking that was the problem. Still doesn't work. Oddly enough, it syncs fine with my neighbors computer and itunes software? Go figure! I've been sent box to send back ipod for repair.

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