Ipod died plz help

I bought an ipod shuffle the second generation and I was hearing it with my speaker then it turned hot so i turn it off for a while and then i tryed to turn it back on and the green light did not turn on and it also does not appear on the computer and itunes.

Zac henderson wrote:
...Couldnt restore ipod, error code (9) " ...
Try here > Configure security software

Similar Messages

HT201210 After installing ios 6, my ipod died. please help.

After installing ios 6, my ipod died. now I get this msg when trying to restore on itunes. ....please help!!
"the ipod could not be restored. this device isn't eligable for the requested rebuild" it is an ipod touch 4th gen previosly working on ios5.1

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.

Its sad! I dont no how to put songs from my library to my ipod! plz help.

It says songs on the ipod cannot be updated because all because all of the playlists selected for updating no longer exist. I have lots of music in my library but i dont no how to put it into my ipod. If helped ill be sure to comment back. thanks again.

See this...
hudgie: iPod cannot be updated because one or more playlist...
Basically connect the iPod to the computer. When it appears in iTunes go to edit-->preferences. Click the iPod tab. Select automatically update all songs or playlists or automatically update selected playlists and select playlist(s).
btabz

Movies wont sync to my 30 gb video ipod Someone PLz Help me

I have had my 30 gig video ipod since they came out. everything is up to date(My ipod software and itunes software). Whenever i sync my ipod it says that the movies couldnt sync to it because they are not playable on it.
I think my ipod is a fifth gen. but then why won't the movies sync. Plz can someone help me.
Ipod 30gig video Windows 2000 Idk if it is a fifth gen.

plug in your ipod, let it automatically update, when it's finished, go to the category (TV Shows, Movies, etc) you want to go to. Select Sync All, the select the option of "Selected" (do not check mark "all") and choose what you want added to your Ipod, then go to file and Sync your Ipod. I had the same problem and this was successful for me.
Dell Windows XP

Is my ipod dying..help pleez

i have 2 x 20gb pods. Both bought at same time, but recently one has started giving problems when linking to pc and itunes. It freezes, is not recognised in itunes or showing up as a drive on pc. There seems to be a whir/click from the HD if you hold the back of the unit. I can 'unfreeze' it by holding the Menu/Play buttons for 6 seconds. It seems to be happening if this is done immediately after charging.....any of you out there that can offer advice please?...cant afford to buy my daughter a new unit at mo
ta
Philip

It could be some bad sectors on the HD of the iPod, which caused the problem, see the following helps
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

How do i can the new message feature i my ipod some plz help me, how do i can the new message feature i my ipod some plz help me

help...............

You need to have either an iPod 3G or 4G and update the iOS to to iOS 5. The 1G and 2G iPods can't go to iOS 5.

My ipod is stuck on hold mode....i tried plugging into a power source but it doesn't respond and iTunes doesn't recognize it...i also tried playing with the hold key but nothing happens...i have a iPod classic plz help :(

my ipod is stuck on hold mode....i tried plugging into a power source but it doesn't respond and iTunes doesn't recognize it...i also tried playing with the hold key but nothing happens...plz help

Have you tried holding the centr button and menu. This will force a shutdown.

Random ipod crashes plz help

ok so i was watching youtube ob my ipod and then my ipod just turns its self off and the itunes logo just sits there for like 10 minutes. i hooked it to my computer and when itunes loaded my ipod magically turned back on and everything was perfect. i made sure that it wasnt just my battery but it was fully charged. This still keeps happening to me and not just on youtube.

also, be a bit patient. i notice you had 20 minutes between your posts. bear in mind that these are world-wide user forums. the people who come on here aren't apple employees paid to sit and answer tecchy questions. they either have a problem, or have come here to help others. the vast majority of them have lives outside of Apple User Forums, and the one with your answer may be sleeping/working/living life at the time you post. when your post gets two or three pages down the forum, that's the time to 'bump' it.

Can't sync purchased songs and games to iPod. Plz help.

When i try to Sync my iPod it tells me that some songs cannot be sent becuase it i am not authorized to. I authorized my computer and it tells me the same thing every time i try to sync my I Pod. Can someone tell me how to properly sync my I pod and allow my songs to be sent.

Have you tried playing the tracks, at least for a few seconds, before trying to transfer them to the iPod? Sometimes you have to play the item for a bit before the authorization "takes".
Hope this helps.

Ipod died!help!

i went to charge my ipod 5th gen. on a friends laptop and it was working then, but then when i took it off the charger it wouldnt turn on or anything. when i went home i charged it on my normal computer but it still won't do anything.
Any ways to fix this problem??

Hello there,
And welcome to Apple Discussions!
With your iPod still connected to your computer (or any power source for that matter) try resetting it. To do this, press and hold both the Select (Center) and Menu buttons together until the Apple logo appears. You may have to attempt this multiple times before you get a reaction from your iPod. It might even help to just let it sit and charge for awhile and try to reset it again at a later time.
B-rock

***** IPOD TROUBLE PLZ HELP*****

When i plug my 2nd generation ipod into my computer it will say its charging but it wont show up on my itunes and sync my music. I have downloaded the new itunes but i dont no what else to do. Any help would be great! Thanks

See if any of these articles help.
Windows XP cannot detect an iPod.
USB drivers are not installed properly or are out of date.
iTunes 7 or later doesn't recognize the iPod.
Your Windows PC doesn't recognize iPod

Ipod problems, plz help

yea, so my ipod has been doing fine ever since i got it. i only had one problem a while ago, but that was quickly fixed once i plugged my ipod into the computer. but now, these are my problems:
1) My ipod won't turn on (and no, the hold button is not on)
2) I can't plug my ipod into my laptop.
okay, what the heck? how am i suppose to fix anything if i can't plug my ipod into the computer. the usb cable is in, and i attached my ipod into the usb cable. usually, the ipod turns itself on before switching into charging mode. but my ipod nano won't even turn on!! can someone PLEASE help me out here? i tried all the trouble shooter stuff, so now i'm completely lost and upset.

Welcome to Apple Discussions!
If your iPod is simply showing the "charging" message when connecting to the computer, it is obviously not connecting to the computer. You will need to put it into disk mode:
First, reset your iPod. Then put it into disk mode.
Try connecting it to your computer now. If a "Do Not Disconnect" message comes up, then that means your iPod is back to normal...at least part way.
Check out this article:
iPod won't turn on
Did that work? Post back if your iPod shows up in either iTunes, "My Computer", or in the iPod Updater.
I hope this helps
~~Kylene

Transfering pictures to Ipod.. plz help

ok..i have sweet pics on my ipod nano but i had to reinstall windows... so i lost the same sweet pics from my comp...i want to add more sweet pics but the only way i can do that is by using itunes and going to ipod options...and synchronizing photos from...the problem is.. when i click there.. it sais all the pictures in my ipod will be deleted and replaced with the pics on the folder i have chosen =/ is there any way to add pictures to my ipod without deleting them all from my ipod?

There should already be a folder with th pictures that are on the iPod so select choose from file, and pick the file called "ipod picture cache" and the name of the file you want your sweet pics from.

Ipod fried plz help

for some odd reasson no mater what i do my ipod 5g wont turn on and it is really scaring me

Is the hold switch on, as this will prevent any of the buttons from working. Could the battery be exhausted, try giving it a top up charge via the computer, and see if iTunes connects to it etc., and wakes it up.

Ipod shuffle. plz help

i got ipod shuffle don't know what happened but , when i charge it it is charged then i start to use it but it doesn't turn off, always is on, i did everything i could but it works always, and so when i charge it i use it only one day without turning off,

aa i forgot, when i pussh turn of button music stops, it doesn;t play, but green light still works and battery still is loosing

Ipod died plz help

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