IPod doesn't sync right and iPod freezes

I personally have an 80gig, and love it so far (I've only had it for about a week). Before that I had an iPod nano 2nd gen that died, but thankfully I had the Best Buy replacement plan on it and I got to replace it free!
But my issue is with my mom's ipod. Its an ipod nano 3rd gen and when I add new music to her iTunes, and then sync her iPod, it doesn't put them on her iPod. Today she got to work and went to listen to them, and was really disappointed, because I'd spent quite a while downloading yesterday and then they weren't there. I just synced it again, and they are there now, but this isn't the first time it has happened. Whats up with this, it shouldn't be happening.
It also freezes every couple of times its used and about every other time I disconnect it from the computer.
Is anyone else having these problems? Have you found any solutions?
Apple, what are you doing about this, this is the 2nd iPod nano (different gen's) that we've had alot of trouble with, you need to step it up and get them working properly!
Thanks,
Amy

Try to do the [5R|http://www.apple.com/support/ipod/five_rs> and also download the newest version of iTunes (to do so go to  > Software Update)

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IPod doesn't sync right and iPod freezes

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