IPOD doesn't update and apparently can't be restored

I'm having lots of problems with my iPOD and iTunes. First, when I connected my ipod to update it got completely erased and I couldn't eject it. I had to follow the window's protocol to eject usb devices and it froze my laptop for hours. And ever since every time I connect my ipod I have trouble. The ipod never gets updated, the ipod never mirrors its itunes library. It actually sort of refuses to update calling unkonwn error (-36), but I also couldn't find an article about this specific article. And the "do not disconnect" message never disappears. I've re-installed iTunes lots of times but it never worked. Also I can't restore the ipod because when FINALLY iTunes recognizes the ipod it doesn't show the summary on the source list, so I can't do that either. Also the ipod updater does't work.
HELP!

Hi babacita,
Your iPod is most likely not defective.
Is your computer now or has it ever been connected to a home or office network of some kind? If so (and even if not it is worth a shot) the steps in the following knowledgebase article should resolve the issue:
http://docs.info.apple.com/article.html?artnum=93499
Basically it just has you using Windows Disk Management to change the drive letter of a mapped network drive (or if that is not an option, the ipod).
Try it and let us know if it helps.
Good luck

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