IPod doesn't work need help

I have been trying to get my ipod to work by following the online troubleshooting guide but it doesn't help.
my ipod doesn't start properly it shows that file icon wioth the caution symbol, and sometimes shows a battery icon with that same symbol, when it connects it stays connected for a few secondsthen it restarts a there is a clicking sound coming from the ipod.
please help

Hello,
If you are getting the "sad iPod" and the iPod's hard drive clicking, these are both indicators that your iPod's hard drive is probably out of place. Before you go to Apple about this, try this and see if it solves the problem for you:
To get your iPod's hard drive back into its correct place, use you hand to tap it firmly on both sides several times, or until if you hear the hard drive stop the clicking.
This isn't a joke, because an Apple employee instructed someone to do this, and it has worked for many people ever since!
Also, have you seen these two helpful links yet?
iPod displays a folder icon with an exclamation point
Exclamation point and folder (post)
I hope this helps! Post back it your problem is solved or not..
~~Kylene

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