Ipod error - connecting to PC

Hi there, this is the first time I have used this forum so bear with me. I recently wanted to transfer some tunes to my IPOD I connected the USB in the normal way, however, I got an error message " One of the USB devices attached to this computer has malfunctioned and windows does not recognise it for assistance, click here" I then click and it says "Unknown device attached to on the the USB ports" It told me to try and recconect the device (done this) or replace the device, does this mean buy a new IPOD? I use my IPOd for the gym and dont want to buy a new one can any one help? Just to add it wont even charge the ipod. Kind regards Tinky111.

They do not have to have the same iPod. I just want to see if they can do a restore for you.... Then the next step if that was successful is to try to restore again on your machine. If nothing else works the battery is the cheapest choice.
O.K. The brick is the power block that comes with the iPod. It has a port on it to connect the cable to it. It steps down the power from the wall so it will not blow up your iPod.
HD = Hard Drive which is mechanical and they are only semi durable. This stores the data.
CF = Compact Flash.... a card that handles data only is is electronic and does not have moving parts. It is more durable.
So I removed my HD and replaced it with the CF card that is larger and more durable.
I hope that helps.

Similar Messages

IPod Error : Connect to iTunes and recover

hi, i've a problem with my ipod.
when i start my ipod there is a message in which it is written that i should connect my ipod to itunes and restore it.
when i do this, there is still this message on my ipod.
also in itunes i get a message to restore the ipod, but it doesn't help.
don't know what to do now ..
Message was edited by: shangool

See Here for
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
And Here
http://www.apple.com/support/itunes/devices/

Folder with Exclaimation Point Error AND Ipod cannot connect to itunes

I left my Ipod in my truck (cold out) for about a week, using it about every other day (always seemed to work fine)... then all of the sudden I went to turn it on and after the Apple icon, I get an error in the form of a picture of a folder with an exclaimation point. When I try to plug my ipod into my computer (to perhaps restore the settings or something) my computer recognizes the USB device, the ipod screen says "do not disconnect" and then shortly after, without it connecting to itunes, it disconnects itself and goes back to the apple screen. Any Ideas? The Apple instructions for dealing with this havn't worked.
My Ipod is I believe a "second generation"(?). It is a 20-gig ipod with a click wheel, about 2 years old now.
dell inspiron 8000 Windows XP

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

I have a 4th generation ipod classic (click wheel) and it's giving me a sad ipod error as well as not mounting in itunes... I hear a clicking inside when it is connected to power but nothing is working. Help!

I have a 4th generation ipod classic (click wheel) and it's giving me a sad ipod error as well as not mounting in itunes... I hear a clicking inside when it is connected to power but nothing is working. Help!

You won't believe this but a friend of mine (who happens to be an Apple Genius) told me to put a towel or cloth on a sturdy countertop (I know this may sound weird) but hold the selct button (in the center) and menu part of the wheel at the same time until an Apple logo comes up on the screen and then quickly turn the ipod on it's side and wack it on the counter where the towel is so as not to damage anything cosmetically. It seems the clicking is the hard drive reader is stuck and this dislodges it. Mine works now (no clicking) and all seems to be well again. Who knew?

IPod 30gb connection error

I connected my iPod to my computer to add some songs and got the following error message:
"iPodService Module has encountered a problem and needs to close. We are sorry for the inconvenience."
The following files are in the error report:
iPodservice.exe.mdmp
appcompat.txt
I have done steps 1-4 in the 5 Rs, but cannot do the last one because the iPod isn't being recognized by iTunes...
Nothing has helped. I have uninstalled/reinstalled iTunes two times, tried a system recovery-which didn't work-, deleted my temp folder contents, restarted my computer many times, tried different USB ports, and get the same message...
The iPod when connected, just flashes the "do not disconnect" logo. I can still use the iPod, but cannot put anything else on it...
Any suggestions?
HP Laptop Windows XP

UPDATE:
I got the bright idea to try to sync the iPod from my husbands computer...I was able to see the iPod in iTunes on his computer (I DID NOT sync the iPod, since I don't have any of MY music on his computer) but this tells me the problem is with my laptop and not iTunes or my iPod...which I guess is good....and bad.....
So...

HT1339 i cant log into instagram fro my ipod it says error & connection to log in server is in error. i deleted & installed the app again. it still wont allow me to log in what can i do ?

i cant log into instagram fro my ipod it says error & connection to log in server is in error. i deleted & installed the app again. it still wont allow me to log in what can i do ?

iOS: Troubleshooting applications purchased from the App Store
Contact the developer/go to their support site
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

MacBook loses wireless connection when iPod touch connects to network

hi
ever since upgrading to 10.5.5. on my MacBook i've had the "intermittent network connection" problems that have been described and discussed (without any real solution from what i can see) in another thread.
PROBLEM: every couple of minutes my MacBook loses connectivity to the network - the AirPort icon still says that i'm connected, albeit with one less bar than before, but i can't connect to anywhere, not even to the wireless router - and to re-establish a connection i need to switch off AirPort, switch it back on, it will then reconnect, and after two minutes or so i have to do it all over again because the network connection drops again.
NOVEL OBSERVATION 1: reinstalling the 10.5.5. combo system updater helped somewhat. i used to get an error in system.log about there being too many state transitions on the wireless network and about network traffic reduction measures being taken to overcome this problem, but after reinstalling the 10.5.5. combo system updater this message never appears in the logs and I get kicked off only sometimes (see what i say in point 2 below)
NOVEL OBSERVATION 2: now my MacBook will only lose its connection to the net if i switch on my iPod Touch and switch its wireless interface on. in fact, the only way to avoid the MacBook getting constantly disconnected is to make sure that the wireless interface on the Touch is switched off in the Touch's system preferences; if I just sleep the Touch (top button) without switching off its wireless network interface first in its System Preferences, then the MacBook will keep disconnecting even while the Touch is in sleep mode (presumably the Touch keeps polling the network or something, even while it's in sleep mode).
DIAGNOSTIC NOTE 1: I have another wireless device (my Nokia E51, which has wifi capabilities) and if I connect it to the wireless interface then the MacBook's connection isn't dropped - i.e. the MacBook only loses its wireless connection when my iPod Touch connects to the wireless network.
DIAGNOSTIC NOTE 2: I have upgraded my wireless router (before I had a Linksys WRT-54GC, now I have a Netgear WGR614v9) but that has made no difference.
DIAGNOSTIC NOTE 3: I have also tried altering the router's settings (i have played around a_lot with this, trying every combination I could think of - e.g. staple down particular devices to particular ip addresses, use only 802.11g versus automatic b/g, etc) but that has made no difference either.
RANT:
The only thing that prevents these disconnections from occurring is to keep the iPod Touch's wireless switched off, which ***** because if I'm in the kitchen I can't have it switched on to monitor my email (yes, I've no life, i hang around waiting for emails), or if I go have a lie down and want to check out stuff on the net, or to browse the iTunes music store or whatever, then I know that my connecting my iPod Touch the computer will be disconnected.
This obviously *****, right? And a lot of people are having wireless problems with their MacBooks, right? And these problems seem to have been around for over a year, right?
So why hasn't Apple solved this problem yet? Or am I just being melodramatic?
Your thoughts on any or all of the above, or flames if that's your preferred method of communicating, are invited. =)
Cheers
dr.colekat

Having the same problem here. As a first time mac user, Apple has certainly made a bad first impression.
For me, the issue seems to occur when transferring files between computers that are connected to the same access point (when transferring files from wired computers on the network there is no issue). My vista laptop and every laptop I have tried has worked perfectly fine with this access point so I am 100% convinced it is the mac. Basically when I copy the files, after about 100mb, I am unable to access anything on the local network or internet until I restart Airport. The weird thing is that even though I am unable to access anything, the airport utility says it is connected. I might also note that the wireless signal strength is full.
If I can't get this figured out in a few days, this computer is going back to the store where it came from and I will officially label myself anti-mac. This type of issue is just unacceptable for something so main stream.

My ipod was connecting to my home wi-fi just fine until I uploaded new music from my Itunes on my laptop. Now my ipod and my iphone will not connect to my wireless network. I've tried resetting the network settings etc... Nothing seems to work. Help!

My ipod (version 6.1.3) was connectiong to my home wi-fi just fine until I uploaded new music from my itunes via my laptop. Now my ipod and my iphone will not connect to my wireless network. I've uplugged my wireless network and reset my network settings etc... nothing seems to work. Please help!

Does the iOS devices connect to other networks?
Does the iOS devices see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Since both iPhone and iPod stopped connecting I suspect a problem with your network.

I tunes will not open unless ipod is connected

I have downloaded and totally remove itune 3-4 times. It will not open unless the ipod is connected. I keep getting a message that says :the itunes folder can not be found or created. The default folder is located in "my music". what do i have to do to get it to work????????????????

Do you see an error message when this happens?
If your computer has one of the LSPs mentioned in the article below, you may have to do a winsock reset or remove conflicting software.
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store

Why won't my iPod work on iTunes or my computer? It shows up (not on iTunes) and the iPod shows connected but it has to be "formatted." And why are half my songs unable to play on it anymore? It just skips them!

I've read through several discussions and I've seen a lot of similar issues but none that were quite like mine. Every time I plug my 3rd gen. iPod nano in it shows it connected on the iPod screen and iTunes opens up but the device does not show up in iTunes. The icon on the iPod shows connected and gives the arrows circling showing syncing even though it still says connected. But it won’t show up in iTunes. It shows up on my windows computer but I can’t click it or make it do anything. It keeps saying “You need to format the disk before you can do anything.” And when I hit cancel it beeps and says "Location not available. Dara error (cyclic redundancy check)." As if I know what that means!! And I have 800 songs on it but they aren’t all on my computer and some are on my parents’ computer but I can’t get to that one. It shows it is a “FAT32” which I have no clue what that means but I’ve never noticed that before.
Windows "can't access the disk" and I don't know why. It gives me that notification if I try to check the drive or disk or device for problems. And if you click it on Windows it pops up a screen with formatting things (which I don't know anything about). And then it closes and says that it CANNOT format the device.
The iPod works almost okay when it isn’t plugged in, but I’ve noticed that half my songs won’t play. You click on it and it plays the next one in the album. And it isn’t always the first song in an album but random songs. And songs I listen to a lot. You can’t go back (you can only go forward and you can’t skip over the ‘missing’ song) or even click to select those songs. But other songs play normal, just not half of them that are on the iPod but all of a sudden no longer work. And I don’t know why. I have another 3rd gen. iPod nano that doesn’t have ANY of these problems. It hooks up, it doesn’t need formatting, and all its songs play. I don’t know what is wrong or what to do. I’ve tried re-downloading iTunes and everything. I don’t want to have to reset my iPod and lose everything.
I’ve tried locating the device in iTunes and it shows the iPod but it gives this weird symbol and I can’t select it. It’s like a white box with a box that is outlined in blue with six random icons in the middle. I’ve seen it before and it always means something is wrong or a file (which is where I have seen it before) is corrupted. And like I said I have a second iPod nano of the same generation and it does not give this weird symbol. Plus it connects just fine. It’s this one iPod.
I don’t understand what is going on. It worked just fine and then all of a sudden I noticed songs wouldn’t play so I went to plug it into iTunes and nothing has worked. I’ve searched discussions and none of the tips help. But I want my songs to play again and I want my iPod back.

Hey briannagrace96,
Welcome to Apple Support Communities! I'd check out the following article, it looks like it applies to your situation:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/ts1363
You'll want to go through the following troubleshooting steps, and for more detail on each step follow the link to the article above:
Try the iPod troubleshooting assistant:
If you have not already done so, try the steps in the iPod Troubleshooting Assistant (choose your iPod model from the list).
If the issue remains after following your iPod's troubleshooting assistant, follow the steps below to continue troubleshooting your issue.
Restart the iPod Service
Restart the Apple Mobile Device Service
Empty your Temp directory and restart
Verify that the Apple Mobile Device USB Driver is installed
Change your iPod's drive letter
Remove and reinstall iTunes
Disable conflicting System Services and Startup Items
Update, Reconfigure, Disable, or Remove Security Software
Deleting damaged or incorrect registry keys
Take care,
David

20gb iPod, error 1418, "disk cannot be read from or written to", and others

I am having a series of serious issues with my 4th gen 20gb. I have tried restoring it several times, syncing if and when it restores, then restoring it again when it tells me "disk cannot be read from or written to". Sometimes when I try restoring it i get the "unknown error 1418" message, so I disconnect the iPod and try again; sometimes it restores, sometimes it doesn't. I have also tried plain resetting it (select+menu) and that either gives me the dead smiley ipod or a folder with an exclamation point.
What can I do to salvage my beloved iPod?
Thanks for any and all help.

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

ITunes doesn't detect that my iPod is connected

I plugged my iPod touch in today so I could sync it, and the USB found sound was played, followed by a USB error sound. iTunes did not recognise that my iPod was connected and would not sync it.
I looked in Device Manager and there was an exclamation mark over Apple iPod, and the following message was displayed:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I don't know why this is happening, as I successfully synced my iPod yesterday with no issues.
Can anyone help?
Thanks

I am having this same problem. I have been able to sync before, but now when I attach my ipod, itunes does not recognize it. The PC thinks it's another drive letter, and itunes never shows it in the list on the left.
Any ideas how to correct this?

ITunes crashes on exit when iPod is connected, but not otherwise?

I had this problem ever since I installed iTunes 7...
It occoured as soon as I installed the new verison while still using my old 4gb first gen. iPod nano.
Now I just recently bought a new second generation nano, and still have the same problem.
And the issue is, Whenever I close iTunes while my iPod is connected (but not being updated), i get the message that "iTunes.exe has preformed an illegal operation and will be closed".
Though I just noticed that if I disconnect the iPod before closing itunes, it closes fine and normally.
I Have tried to solve it by following toturials for uninstalling both just iTunes, and iTunes + QuickTime at the same time, and preform separate installations after cleaning the temp. folder and restarting. None of it has helped me solve the problem
-And I have lived with ifor a while, but it is getting really annoying if I am sititng on my computer and jsut close iTunes, without disonnecting my iPod, to run another program using sound or a lot of system resources. And thne each time get the error-message that "iTunes preformed an illegal operation and..."
Anytihng that can be done? -I run NO plugins for the record, and the iPod is connected by USB cable (seeing it is a Nano)
Anything anyne can suggest that I'd do, then please tell.
-Or if anyone need to know more then please ask.
Bigtower III Pentium 4 Windows XP Pro [4gb Ipod nano. 2nd. gen.][Itunes 7.0.2.16]
Bigtower III Pentium 4 Windows XP Pro

Hi, Im sorry just to add on to this discussion but I couldnt figure out how to start a new discussion and I am going mad! I have a new ipod because my last one was stolen and I have plugged it in and my PC wont recognise it. I think that is because my old ipod is the only one my computer will accept. Can that be right? It said the hardware device had been detected and then it said that it was troubled and it simply did not work. Now it is plugged in and not at all recognised in my computer anywhere. Can any one help this clueless girl who simply wants to listen to music again?
Thank you.

ITunes shutting down when iPod is connected...

I am having trouble getting my installation of iTunes to recognize that there is an iPod connected. My 5th Gen iPod Video can be connected to Windows no problem, I am able to access it as a disk drive, etc, get all the drivers for Windows to install, etc...however, when I start iTunes, the problem excperiences an unexpected error and is needed to shut down immediately.
iTunes is able to start, error free when my iPod is not connected via the USB port - only happens when an iPod is connected during iTunes' start up and when one is connected after iTunes has been started.
Any ideas as to how this can be solved?
AMD Desktop PC Windows XP Pro

With a call to a friend of the family who deals with Apple related troubleshooting, was able to Hard Format the iPod as a FAT32 disk drive and have iTunes recognize it in "recovery mode", allowing me to start iTunes and repair the disk.

When Ipod is connected to Itunes all music can be seen, but when disconnected, the ipod appears as if there is no music. Hasn't happened to the movies. Help?

When Ipod is connected to Itunes, music that is used to have is listed, but, when disconnected, the ipod appears as if there is no music. Hasn't happened to the movies. Anyone have any ideas?

Since you did not mentioned about sync issues or problem, error messages.
You have to Sync the iTunes library with your iPod.
Refer to this tutorial, on syncing iPod
Have a nice day!

Ipod error - connecting to PC

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