Ipod failing to sync properly and cover art does not copy

Hello. My ipod wont sync properly, fails after about 10 albums with unknown error -53, and album cover art does not copy (fine in itunes). Have restored etc. Have uninstalled and reinstalled itunes software etc.
Have tried apple support helpline; send ipod off twice, just received replacement new/refurbished ipod today (as on 2nd attempt apple technicians found a problem they called "specific performance symptoms" with the old one).
New replacement one has the same problem as old one!
Has anyone seen this problem or had any joy getting a refund?... Any help much appreciated, thanks.

Select the iPod in iTunes.
Click the Music tab.
Are you selecting Sync all playlists?
Or if you are choosing Selected p[laylist, mkae sure all the playlists you want to sync are checked.

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