IPod freezes after power on--can't restore!

I just received a replacement 5th Gen. 30GB iPod. I updated iTunes, and plugged in my iPod to sync. At first, the iPod was not recognized, and I discovered in my Device Manager (Windows XP Pro) that a driver needed to be re-installed. I updated the driver, and restarted my pc. I re-connected the iPod, iTunes opened, and updated my iPod with my library. After the update was complete, the iPod screen still showed DO NOT DISCONNECT, so I waited about 5 minutes, then pressed the eject button next to the iPod in the sources menu. The source disappeared, but the iPod still showed DO NOT DISCONNECT. I disconnected it from my pc, and tried to power it off, but to no avail! I tried 8 times to reset it, and finally, it did so. The iPod restarted, and immediately froze on the menu screen. It wouldn't respond to power off and only reset after multiple attempts (on a flat surface, pressing menu away from the center, etc.) I closed iTunes, reconnected the iPod to the pc, and iTunes opened, recognized the device, and updated. The DO NOT DISCONNECT would not go away again. I tried this again, after resetting the iPod and closing iTunes, to attempt to restore the iPod, but it freezes, and does not restore. The iPod was fully charged when I started, and I have tried multiple USB ports on my pc. I have a 2G Nano that syncs just fine, so I'm not sure what else to check on the pc, if anything. The iPod will power on with no trouble, but it still freezes on the menu screen and requires several attempts to reset. Any ideas before I have to pay to send this replacement iPod back to Apple? Your help is very much appreciated!!

I have the EXACT same problem as well. I just got a replacement iPod. I plugged it in the first time, transfered my library and updated the software to 1.2. When i tried to disconnect it, my ipod just hung at the 'Do not disconnect' screen. It simply wudnt disconnect. I pulled out the plug directly and restarted my iPod, but it keeps hanging. I restart it using Menu and Center buttons, and it hangs within seconds of startup. I cannot even Restore it in iTunes because it KEEPS HANGING. I cant even do anything with it. Restart, hang. I really need help in this. Thanks.
5th Gen iPod video Windows XP Pro

Similar Messages

IPod freezes after updating to software version 1.2!!!

iPod freezes after updating to software version 1.2!!! After installing version 1.2 the "do not disconnect" screen took forever to disappear, so i just removed the cables and it still remained
like that, i restarted it manually, but now it's getting stuck when the apple logo appears...i reset it and when i finnally turns on, and i'm at the language tab, it freezes. can anyone help.!?

Apple just released firmware 1.2.1 for the ipod, you should try restoring your iPod again with that.

5G 60 Gig iPod freeze after fully charged...

My iPod freezes after a full charge. This usually happens after about 8 or more hours of leaving the power plug in, and occurs more often if the ear buds are plugged in. A simple reset wakes the iPod.
Have you experienced this?
Thanks!

They are partially charged. An hour is about right,
no cause for alarm.
how about the usual charging time? how long is it? mine is like an hour, and it is already full after that. is that ok?

IPod freezes after connecting to PC/iTunes

I think it's a common problem that iPods freeze after plugging in the USB cable. I don't know if it's working for others, but if i do a reset (hold menu plus select) on the iPod while it is plugged and iTunes is running it works. But i have to do this every time i plug it in... So much to years of software development...

"All of my songs that were numbered or had numbers in the title are not at the bottom of the songs list instead of being the first songs listed."
I assume you meant to say "now" at the bottom of the list?
Unfortunately, like it or not this how the latest version of iTunes sorts songs. Numbers now appear at the end of the listings.

Ipod freezes after sync

My Ipod freezes after every sync. I am forced to reboot it. Has anyone seen this? How do I fix it?

I took to my local Apple location and they just replaced it.

Ipod freezing after not using it for 2 days

my Ipod freezes after not using it for 2 days, should i go to the apple store and get a new 1, or is this normal. If i do go to the apple store, i would probably get a nano right since they dont sell mini's anymore

What do you mean it "freezes". After 36 hours of inactivity the mini will go into 'deep sleep' mode. When awoken from deep sleep, the iPod will appear to reset. Is this what yours is doing? If so, it's normal.
Also, Apple still has a stock of minis available for warranty claims, so you wouldn't get a nano.
Cheers!
-Bryan

After iTunes 10 upgrade iPod Classic not identified nor can I restore

Totally lost and don't know how to proceed. I have been using iTunes with my iPhone with never a problem. I received an iPod classic 160GB for Christmas last year and again, no problems, everything has been working great.
I am using Windows 7 Ultimate 64bit. I upgraded to iTunes 10 and iTunes works great. I plugged in my iPhone 2G, no problem. I plugged in my iPod Classic 160GB and iTunes freezes, NOTHING happens at all. The album cover pictures don't even display until after I unplug the iPod Classic device.
I can see iPod device in "My Computer" but not in iTunes 10. In iTunes 10 the device doesn't appear at all until I give up and unplug the device. Then an error message pops up and the iPod is shown in the left column. The error says a file is missing and the device can't sync. I can't do anything except click OK. Then the error message goes away and the device drops out of the left column.
I searched for info on this problem, and have tried all of the suggestions.
It charges through USB with no problem except the battery is fully charged.
I tried 3 different USB ports on the PC.
Tried restarting iTunes.
Tried restarting the computer.
Went to Apple support website, tried the troubleshooting assistant:
*Reset the iPod.
*Had already tried different USB ports.
*Had already tried restarting the PC.
*Removed iTunes 10 and all the software programs in the order specified.
*Went to Apple website and Re-installed iTunes.
*ITunes and iPhone still work fine, NO iPod Classic recognition in iTunes.
*Next option is to Restore but CAN'T because iTunes won't recognize the iPod to perform Restore. After reading the instructions, it appears that the iPod has to be connected to do this, and that's the problem -won't connect!
Is there anyone who can help? This didn'thappen until installed iTunes 10.
The iPod has 120GB of music on the device. The device is still working fine. I just can't get iTunes 10 to recognize the iPod Classic device.

After upgrading to iTunes 10, when I tried to connect my 80GB iPod Classic to my Mac Book Pro, the iPod was not recognized by either my computer or by iTunes. It would say "Connecting" on the iPod, but then it would click and show the Apple icon for a few seconds, then the cycle would repeat.
I finally decided to start the iPod in Disk Mode and then connect to my computer. When I did that, it would connect to my iTunes and I was able to sync.
I then went to Disk Utility and verified and repaired my iPod disk (no problems and nothing to repair.) On one discussion, the person then erased everything from his iPod and then restored. Rather than do that, I disconnected my iPod and re-connected it in the standard mode. This time, it was recognized by iTunes and I was able to sync.
Tried it again this morning and again it was able to sync. The next time, it may not, but right now it appears that might be a possible solution.

IPOD Freeze after rating a song

I bought a new IPOD VIDEO 60G on 1 April (after my Ipod 4th generation's hard drive gave in 4 days after the warranty expired) and I already have problems ....as i can see a lot of people do
Have any of you come across this problem: I rate a song and the ipod freeze and do not want to go back to the "play" menu, it keeps playing songs in this RATING mode without wanting to UNFREEZe, bloody irritating and also worrying...
Any Quickfixes???

This is a known problem.
1.1.1 (the latest iPod updater) is supposed to fix it.
See -> iPod "stuck" on the artwork or rating screen

80 GB iPod Freezes Itunes...can't import songs

Hey everyone, I just got an 80 GB 5.5 Gen Ipod Video. Since all my files are in .ogg format, I used Anapod Explorer to convert them all to MP3 and transfer them to the iPod. My iPod now has about 72 GB of music on it, and I wanted to add this music to iTunes in order to add album art, perform SoundCheck, and make the files play gaplessly.
However, when I start iTunes (7.1.1) with the iPod connected via USB, (I have Windows XP) the program freezes, and I can't do anything except close it from the task manager. When the iPod isn't connected, iTunes functions normally. There doesn't appear to be anything wrong with my iPod...it doesn't freeze, and it appears to be fully functional.
This is probably related: whenever my ipod is connected, the screen flashes the "Do not disconnect" warning. If I use the windows safely remove hardware wizard, the message remains on the screen, but stops flashing. the only thing I can do is pull it out manually.
What can I do? I can't restore the iPod, because the entire library of mp3 files on it are not on my computer, and it took me almost a week to transfer/convert all those files. Please help! Thanks.

Nope, that didn't work either. Initially, I thought it did...I tried opening Itunes before the Ipod was fully reinstalled, and because it wasn't reinstalled, Itunes opened normally and told me that the Ipod was corrupted and that I should restore it.
If I hit restore, it said something like the ipod software could not be found. If I didn't hit restore, and instead waited until the popup in the system tray said that my software was installed and ready to use, Itunes froze again. I guess it didn't freeze initially because the Ipod wasn't really registering at that time.
So, back to the drawing board. How do I resolve this problem?

My 2nd gen. ipod freezes after a few min. of use and shuts down completly and restarts itself.. ive reset it several times..help!

after turning on my ipod any app i go into will freeze after a few min. and after a while it will turn off and restart by itself

Have you tried restoring the iPod from an older backup?
If that doesn't work try restoring it to factory settings.
See this article for information on backing up and restore your iPod.
http://support.apple.com/kb/ht1414
B-rock

(Possible) bug: iPod freezes after starting an audiobook

When I start an audiobook on my iPod, it freezes for +/- 33 seconds. This means that the screen is stuck and the buttons don't work. Is it me or is this a bug?
I've tested this with an .m4a file that I renamed to .m4b to be able to access it as an audiobook.

That's not really the problem. The thing is: I can use my iPod as I would use it normally, but when I open an audiobook, my iPod freezes temporarily (for +/- 33 seconds).
Interesting: when I connect my iPod with my computer during the time that my iPod is frozen, my computer doesn't respond until after the 33-second delay.

Given an older ipod , 5th generation and 30GB, can't restore

I was given an older iPod, 5th generation 30GB, I can't reset or restore it using windows 7 based computer even with the most current iTunes download. Is anyon e else having trouble resetting older iPods with windows or is their something wrong with the iPod itself. And if there is a problem with the iPod, does anyone know the approximate cost to get it repaired. I can't get anyone at Apple to tell me anything without it being looked at by a 'Genius' first. I don't want to waste my time driving an hour each way to an Apple store if I would better off just buying a new one. Any help would be greatly appreciated.
Here's more information on error message, it just says 'unknown error' and won't go into disc mode.when following the '5 R's' in technical support.

Zac henderson wrote:
...Couldnt restore ipod, error code (9) " ...
Try here > Configure security software

Please help - My iPod freezes after playing an mp4 movie

Hi all!
I've converted some dvd movies to mp4 using Avex DVD converter. However, after I watch one of these movies, my iPod freezes, and I have to reset it.
Any ideas why this is happening?
Thanks!
-K

.m4v, .mp4 and .mov file formats are recognized formats. There could be a problem with the conversion.
You could try another converter.
http://www.squared5.com/svideo/mpeg-streamclip-win.html

Msi p45 platinum - freezes after power save turns off displays

Just put this computer together, everything is stock, no overclocking. Seems to run fine, played a few hours of modern warfare 2 with no issues.
I noticed It seems to freeze after the monitor gets turned off by the power save mode. I just tested this by setting it to turn off displays after 1 minute of inactivity, waited watched the monitor turn off, then I went to the move the mouse and the screen came back on but the cursor would not move. sometimes the screen will not even come back on.
I have turned the computer on, left the room while it was booting to eat breakfast or take a shower, came back the screen was still on but the computer was frozen. Window 7 login screen was up, but there were some graphic glitches. this has happened a couple of times.
If I manually put the computer to sleep it seems to come back properly.
msi p45 platinum 1.6 bios, optimized defaults loaded
e5200 intel dual core @2.5 ghz, 200FSB 12.5 multiplier
4 x 1gb ddr2 (800mhz, nanya brand)
nvidia gtx 260 (195.63 drivers x64)
win7 ultimate x64
enermax 720w powersupply

I think it might be the video card or power supply. Was building two systems,
second system has identical motherboard, processor and ram,
galaxy gts 250 instead of the evga gtx 260.
antec 430 earthwatts instead of Enermax EIN720AWT 720W Power Supply
Installed from same OS disc and same set of drivers. Second system seems to operate the powersave mode for the monitor correctly. Will have to do some testing switching videocards tonight.

IPod freezes, after restore stops syncing halfway through

I have a 2-year old 20gb iPod that has worked fantastically for the last 2 years. About 2 weeks ago, its started freezing up at random times. I couldn't shut it off, skip songs, etc. I just had to wait 5 minutes or so for it to come back. I restored it on iTunes the other night, but during my reload of songs, it stopped halfway through. So, my iPod only has about 9gb on it. If I try to keep syncing it up, it eventually gives me an "unknown error occured" message and deletes everything on my iPod.
I NEED HELP!

-Try resetting the iPod and try again.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next I would try restoring from backup
It is expected that when you connect an iPod that was synced to another computer/iTunes ibray, the iPod will be erased and its contents replaced with that in the iTunes library of the new computer. An iPod can only sync with one iTunes library.

IPod freezes after power on--can't restore!

Similar Messages

Maybe you are looking for