IPod freezing and unknown error 9?

Hi. This is my first time using the forums so please be patient with me.
I have an iPod Touch 2nd generation 8 GB. Last night, the battery died because I had not charged it for several days. When I plugged it into my computer using the USB port today, the iPod started charging, but then it froze. No buttons were working. I finally managed to restart it by holding the home button + sleep button but the iPod would go to the startup screen with just the apple icon and freeze again. I would restart it again, and it would freeze again. I finally managed to put it in recovery mode and tried resetting the iPod to factory conditions, but I would get a message that says, "iPod could not be restored. An unknown error occurred (9)." I've tried switching the USB port which some people have recommended, but it didn't fix the problem. So now I'm out of options.
Some more information that may be useful:
1. I'm running Windows 7 x64 on my computer. I think the iOS is 4.1 or 4.2 (not sure).
2. My iPod has run out of batteries before but this is the first time encountering this problem.
3. My computer did not have iTunes when I charged it. This is a new computer and I didn't download iTunes yet. But I have previously charged my iPod with this computer. Only when I tried resetting the iPod did I install iTunes.
4. When I mean freeze, I mean it would stay in the same screen for hours. The brightness of the screen wouldn't even fade.
I appreciate your support. Feel free to ask me if I need to clarify anything.
Thanks!

Here's what I have found about error 9:
Error 9: This error occurs when the device unexpectedly drops off the USB bus and communication stops. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB isolation troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
You should remove all Apple related software and install iTunes again, to be able to restore your device.
Removing iTunes, QuickTime, and other software components for Windows Vista and 7

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