Ipod freezing during connection to mac

I have a 3rd gen ipod and powerbook G4 with an external harddrive Lacie 80gb which now contains my itunes library. The problem I am having is in updating my ipod library. Each time I connect to the lacie drive (with firewire connection, it recognizes the ipod and starts to update it but it invariably freezes during this update. The ipod remains frozen as does the itunes program. I have to force quit the itunes and eject the ipod and then soft reset. When I then reattach it, it is not recognized by the itunes and I have to reinstall the update to get it to work. Unfortunately this erases all the music and I restart the process only to have it all happen again. I have tried manual update to no avail.
This may be related to the fact that I have moved my library to the external drive or that I am using the external firewire.
Frustrated. Can anyone help?

Hi John,
I have a very similar problem, but no solution yet. Maybe my experiences can sombody give some hint:
At home I have the G4 model displayed below. It is alway kept up to date. Last time my iPod was updated with the songs in the iTunes library there was around 6th December 05. Everything went fine then.
Next time I tried to update the iPod songlist, was about two weeks ago. The iPod would freeze this time, hanging and later crashing iTunes and the Finder (iPod could not be ejected). After several tries I thought it would be a good idea to restore the factory settings. So I tried that using the newest iPod Updater 2005-11-17. The Updater was not able to restore the settings. Finally I gave up.
Then I took the iPod to the office where I use a Mac Mini (it is kept up to date as well). I tried to restore the factory settings there and it worked like a charm. Back at home the iPod still would not sync with my PM G4. Listening to the sounds the iPod made during the first seconds of syncing revealed a repeated clicking as if the hard drive was bad.
So I took it to Apple's tech-geeks and told them the hard drive must have gone bad. They tested the iPod thoroughly, but did not find anything wrong. Especially the hard drive was ok.
Now I have it back here, but it still would not sync to my PM G4. Does anybody have any idea? I should perhaps mention, that the system on the PM has only been updated from 10.2 an, whereas the system on the Mini has been installed 10.4 out of the box.
-Jan

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IPOD freeze when connect to Mac

have a 80 gig 5th gen IPOD and every time I connect it to my Mac (OS X) it freezes.
The computer seems to recognize something it's being attached but it doesn't show up in Itunes and the "Do Not Disconnect" pops up on the IPOD. However, it will flash once and then freeze up. I have to restart the IPOD while it's connected to the computer to get it working and connected.
This is a MAJOR pain. Does anyone know a solution to this?
Software on both sides is up to date.

I have the same problem with mine - 5th generation. I can get it to reset by unhooking it from the computer "even though it says do not disconnect." Then I push and hold the wheel and menu buttons. That may take a couple of tries. I get it to reset. But can't hook up to iTunes and download new songs and books. It will charge though. Not sure what is going on. I have the latest update etc. Just started doing this in July. Wish someone would post the reason and the fix.

Grrrrrr.... ipod Mini freezes when connecting to mac

when i connect to synch with itunes -
itunes does not recognize ipod
ipod freezes with regular screen (not the "do not disconnect" screen)
itunes recognizes my 40GB ipod and synchs fine; just not the mini
i have done the following with no success -
reset the mini (over and over)
put it in disk mode
reinstalled latest updater (ipod still freezes when connecting)
what could be the matter? please help ...
iBookG4 Mac OS X (10.3.9)

See these.
iPod doesn't appear in iTunes or on the Mac desktop.
iPod does not appear in iPod Updater or iTunes in Mac OS X.
iPod appears on the Mac OS X desktop but not in iTunes.

Ipod freezes during sync then error that it cant read file...

A little pre-info... I have owned a black 30gb 5th gen (video) Ipod for a couple of years now. I plug it in fine, my computer recognizes it fine, Itunes works fine with it... everything works great.
I just bought another Ipod off ebay that is exact as mine except white- auction states the Ipod works fine, seller has awesome feedback, etc.. I bought this for a gift for my sister for Christmas. It is second hand, so warranty is expired.
I plug it in the computer, and first tried to transfer some normal text data via explorer. I had put this same data on my own black Ipod with no issues, words fine. The white? Lo and behold I get that "Data Cycle Redundancy" error during copy. My experience is that that has always meant that the original file is messed up, not the destination its being copied too... but in this case I know the original file(s) were/are ok.
And the Ipod freezes. So I safely unplug, and try to hard reset it. It wouldnt for a bit, and I noticed the Ipod was rather warm (but this might be because it was frozen for several minutes with the backlight still on as well). Finally I get it to reset. Same stuff happens again, again its hard to reset.
So then I decide screw it, forget adding the stuff via explorer, Ill just try to get the music on my computer at least, over via Itunes, after I first restore the Ipod.
Itunes opens... recognizes the Ipod... I go to copy music, and it copies until it essentially 'freezes'. I tried many times - its not a bad file because the same file would copy the other times Id try. It would freeze on any random file, during the write process.
Then Itunes comes up with this error:
"the ipod cannot be synced. the required file cannot be found"
I dont think this is referring to my files trying to be copied, they werent deleted or moved from their location since importing into the Itunes library. Im wondering if theres a system type file on the Ipod that Itunes speaks to as it transfers...and when the Ipod freezes... hence it cant be found...
At the same time I get this error from Itunes, I get a Windows XP bubble pop up that says:
"Delayed Write Failed - Windows was unable to save all the data for the file x. The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere."
Now again, my computer/windows is NOT the issue. Its the Ipod.
All the advice I have searched says to fix things on my computer. That includes that Apple support page in regards to those errors - it points the finger at my USB ports, etc - and thats simply not the case. If it was, my other Ipod wouldnt be working either - nor would my flash drives.
Its the white Ipod.
I saw one site suggest to format the Ipod via Windows first, then do the Itunes restore, but the Ipod froze and Windows couldnt format.
I went into Device Manager and compared the two Ipod settings, both share the same settings. They are not set on 'enable write cache'.
I have tested the HD via Diagnostics, and the BL blinked after the test, showing the HD passed... so right now I can only think of three things... a bad logic board perhaps, or the Ipod system files are corrupt somehow no matter how many times I do the restore... should I revert to an older update; is that even possible. Or the HD is bad after all and its just being missed in the test.
So now... I need help. Am I missing something important? Is it a simple fix... a corrupt file thats freezing the Ipod somewhere - or did I get a bad Ipod from the seller.
Its so close to Christmas, if there was some simple fix(instead of it being a bad HD) I could fix it myself, Id rather do that than go through the hassle of returns/refunds. Not to mention, its always a gamble how the seller will react. Will they help, or say its not a problem on their end and try to screw me... then Ill have to go through Paypal for reimbursement and that takes 90 days at least...

I wish I had good news but all I have is information. I have access to 4 5th gen ipods. 2 black 30s and 1 white 30 and 1 black 80. The one white and one of the blacks work and have worked flawlessly for the past two years. The other black 30 and 80 started having the issue mentioned here some time after upgrading to iTunes 8. I tried to lowlevel format the iPod drive to fix any issues and that didn't cure the problem. I bought a MacBook a couple of months ago and restored my ipod to Mac format and low and behold it would accept files again! However it wouldn't let me fill the ipod beyond about halfway, this was on both ipods. Now the ipods have become slowly less and less fillable. Seems like syncing rather than putting the songs on manually seems to help, but again its getting worse all the time. (the two ipods that don't have any problems belong to my girls and the problem ones belong to my son and i) <- Grasping at straws I know, but my son and I are constantly changing the songs, playlists, videos and such.
When I bought my Mac the guys at the Apple store were shocked that I was having this problem and practically begged me to bring it in so they could see what it wrong with it. I will post an update when i do that.

IPod Freezing when connected to computer

My problem seems to be similar to all of the other problems people are having with iTunes 7, but I couldn't find something the same as mine, so here's my problem. Whenever I connect my iPod to by Powerbook G4 (this is only after i installed iTunes 7, my ipod shows the 'Do Not Disconnect,' but freezes - the circle with the cross does not flash. I proceed to reset the iPod, after which I can connect to my computer with no problems (iTunes 7 is really annoying, but i assume an update soon?????).
Is my problem an issue with iTunes 7 and will be solved with the supposed update, or does anyone know what might be causing it.
Thanks a lot

Hi Everyone.
I've been having the same problem. i have a 5G ipod.. i did the latest firmware update a while back, and the iTunes 7 update. After that, whenever i connect the ipod to a mac, i see the red circle with a line through, and its not flashing, then the ipod is locked up. only way to make it work is reset the ipod while its connected..
I tried a full restore, and that did not help.. then I pretty much gave up, and hoped that Apple would release new firmware.
In a last attempt of hope, i thought i would connect the ipod to my new makbook pro.. just to see if it was a problem with the imac. well, same again. ugh. rats..!
So, i tried a full restore from this 'new' computer..
This time, i noticed something different.. iTunes decided to download the firmware again, and re-flash the iPod.. (with the same version)
ah.. now it works !!! i went back to the imac.. connected it.. loaded up all my tunes.. and it works.. disconnect.. plug back in.. no freeze !!!!
So, it seems that if you can try another mac, and restore.. or indeed get the firmware to download again, and apply to the iPod.. it just might work !!!
Hope this helps some folks out!
Cheers, Keith
imac CD, MacBook Pro C2D, macmini PPC Mac OS X (10.4.8)
imac

Ipod freezes when connected to computer and cannot restore

When I connect my ipod to my computer itunes does not recognise it for a long time, when it does it says the ipod may be corrupted and to do a restore. So I click restore, and the warning message comes up about erasing the songs. I click yes then an error message comes up saying that the resource is not available. When I click eject, the ipod dissapears from the source list but the do no disconnect thing stays on the ipod screen and dosent even flash.
My ipod has not been recognized by itunes since the latest update, so I uninstalled the ipod driver and this problem has been happening since

If you look through the forum there appear to thousand of people who have this problem. Here's what we know so far:-
1. The problem is related to iTunes v7 and the firmware v1.2 on later ipods.
2. it is a bug in the firmware that gives any/all of the following symptoms
- freezes after re-set
- freezes during restore
- cannot sync
- cannot eject
- cannot switch off
- basically CANNOT USE IPOD AT ALL
3. the problem appears to have been known to apple for at least a couple of weeks but they have not found a solution and for the time being they have also chosen to not even acknowledge the problem to re-assure users that their hardware is OK and a software fix is on the way.
4. Contentious posts are being deleted by Apple (I have already had 2 removed so get this one while it's hot)
keep the pressure up!!!
They will have to acknowledge it and fix it

IPod freeze upon connection to PC

Very frequently when I connect my 80gb iPod video to my PC, the iPod freezes at the "Do Not Disconnect Screen" and I have to disconnect it from my PC and reset it.
This has happened both when I have had iTunes open on my PC prior to connection and when I haven't had iTunes open.
After I disconnect the iPod and reset it, I can connect it and it works ok, but this is happening too frequently and I'd like to find out if there is a solution to the problem. Any suggestions?

That just happened - How do I reset the ipod? It's stuck on do not disconnect.
[email protected]

IPod freezes on connect

Every time I connect my 3rd gen iPod to my computer (Powerbook G4 15" 1.25 GHz OS X 10.4.10, iTunes 7.5), my iPod freezes. I have to reset the iPod by holding the center button and the Menu button for a while, and then my iPod connects after it comes out of reset. Bit of a pain - doesn't seem right to have to reset it all the time. Anyone else seen this? This didn't use to happen, but I don't know what the change was that precipitated it. I'm on the latest iTunes 7.5. Not sure if that's when it started.

I was intrigued by your response because I'd tried a reset/reload and hadn't fixed it.
However, I've now just tried it using your method - restoring from Disk Mode - and my preliminary results are that it appears to resolve the problem.
For anyone else interested, the steps I took were:
1) Charge the iPod up
2) Reset the iPod (SELECT+MENU).
3) When the Apple logo appears, release MENU and hold PLAY+SELECT to go to Disk Mode
4) Connect iPod to PC, wait for iTunes to load & recognise it
5) Use the "Restore" button to reset the iPod to factory settings. Accept all the "Are you sure?" nonsense
6) Re-synchronise or copy your music/photos/videos back onto the iPod using iTunes
7) Disconnect iPod
8) Play some tunes, watch some videos etc
8) Now re-connect the iPod. It should now synchronise nicely with iTunes rather than hanging....

5th gen ipod does not connect to mac desktop or itunes

My ipod does not connect with my desktop or itunes (ie when I plug the ipod in using the original USB cable nothing happens--no charging no recognition that it has been connected). My nano does work with the same cable so I know it's not that. I've followed the support instructions resetting, downloading the latest software and restarting. I cannot, however, restore since the first step of the instruction is to connect the ipod and wait for it to show in the source list in itunes. It is also interesting that when I use the car charger the ipod does charge and shows the charging icon.
Any suggestions?

I guess i can lend my voice to the conversation. my ipod "locks up" when i connect to my computer also. i just updated itunes and have not been able to connect. there is no ipod folder on my computer when i search through ""finder". i have to "reset" it after i disconnect to continue to play it. i have done everything short of "restoring" due to i have over 3000 songs and i'm unable to back up. the manuel refers to a disk to update. i can only play songs, and recharge. need help to.

IPod freezes after connecting to PC/iTunes

I think it's a common problem that iPods freeze after plugging in the USB cable. I don't know if it's working for others, but if i do a reset (hold menu plus select) on the iPod while it is plugged and iTunes is running it works. But i have to do this every time i plug it in... So much to years of software development...

"All of my songs that were numbered or had numbers in the title are not at the bottom of the songs list instead of being the first songs listed."
I assume you meant to say "now" at the bottom of the list?
Unfortunately, like it or not this how the latest version of iTunes sorts songs. Numbers now appear at the end of the listings.

160GB ipod freezes during sync

I am trying to resync all of my songs & videos from Itunes to a 160GB ipod. When it gets to about 4GB, the ipod freezes and sync stops. I have tried resetting the Ipod, but it doesn't help. Any ideas?

I having a similar problem. Sometimes while my ipod is syncing or when I am deleting something, it freezes. I cannot close it at all. It doesn't effect the rest of the computer. I cannot get rid of it unless I restart the computer and I can't keep doing it, its becoming an annoyance. I've reinstalled 4 times and it doesn't seem to be working. PLEASE HELP!

Ipod version 1.2.3 freezing on connection to mac

Apols if this has been covered elsewhere.
Had my iPod connected to my wifes PC with iTunes, upgraded it to 1.2.3, then when I came back to my imac running 10.3.9 & iTunes 7.5 (same version as my wifes)it simply freezes with the "do not disconnect" sign. Left it for 2 hours to see if changed but no luck, had to restart it. All works fine but it freezes anytime i try to connect to the imac now. Since this is my main puter and I use the iPod as drum & bass backing for our band I need a quick way to either "downgrade" the ipod to an earlier version or a way to find out how i can fix the prob.
ANY help is appreciated, got a gig in 3 days and need to move files back and forth for rehearsals & the gig.
cheers
scart

how about the "Major" bug fixes then?
A major bug fix related to Video playback was resolved with firmware 1.1.1. I am not aware of any "major" bug fixes with firmware 1.2.
Firmware 1.2 added many new features such as Gapless Playback, Brightness Control, and the ability to play games purchased form the iTunes Store.
can i go back to 1.0 without losing my songs and stuff?
Are your "songs and stuff" still in iTunes? if they are, then yes... you can downgrade to 1.0 if you still have the 1.0 iPod Updater.
Not sure why you'd want to do that... but you can.
why would apple intentionally leave out the menu hold backlight option?!
Only Apple knows, and they have not said why.

IPod freezing during transfer

I recently updated my version of iTunes to 6.0.4 and since then I have been unable to update songs on my iPod (4th Gen 40 GB with click wheel). The iPod will just freeze at random points during the transfer and I cannot unmount from my computer. I end up having to just unplug it and resetting it. I have tried resetting it and then transferring songs, restoring it and then transferring songs, reformatting it to windows and transferring but to no avail. I have the latest version of the iPod Software and OS X. Any suggestions would be much appreciated.
20" Intel iMac Mac OS X (10.4.5)

Having the same problem on my PC with 4th gen. iPod/20GB. I don't know if this started when I updated iTunes or did the latest iPod updater, as I did them on the same day.
I consistently get through about 8 gigs (of 15 gigs) of the transfer (using Firewire) when the connection dies. What I have on the iPod at that point is all I get. To re-synch I have to re-format the iPod with the updater and reset the library.
This is insane. The iPod is 10 months old. I'm sure it's a software problem since before the iTunes/iPod update it seemed to work fine.
Unlike others on this thread, I'm not content to 'bin' the iPod every 10 months. If Apple will provide a fix for this, I'll happily re-consider my purchase of a video iPod, which I was looking into just as this happned. Right now, forget it. At least Microsoft supports their software with new updates after 90 days.
PC Windows XP Pro

Itunes and ipod freeze during sync

hello,
firstly, i would like to thank all you kind souls who post to this forum with very helpful suggestions. you have helped me with many past difficulties.
my present issue concerns transferring songs from itunes to my ipod (4th generation). here's the story:
on friday, my ipod started acting funny (skipping songs, etc.). by saturday, it would no longer do anything (folder with !, resetting did not help). this had happened to me before so i did not freak out and figured i just had to restore (that had worked the first time around). however, when i plugged in my ipod to my computer (powerbook g4, just three weeks old), it was not recognised and i was prompted to initialize the disk. i then came to this forum and read pretty much everything related to this kind of problem. countless resets, erases, partitions, etc., later, i was able to get the ipod software back on the ipod. it seemed all normal but there was no music on it (makes sense since i'd restored it). but then...when i plugged in my ipod to sync it with itunes, it would freeze at a given song (not always the same one, sometimes 31 songs into it, sometimes 500). i came back to this forum and read that i should reset my ports, which i did. didn't help, the sync still freezes both the ipod and itunes.
so that's where i'm at: i have the ipod software on the ipod, but i can't sync it with itunes (i.e. i can't get my music onto it). my brother thinks i have bad blocks (or sectors). is this a possibility? the ipod does make some noise (not sure whether it's the infamous clicking...).
so here are my questions:
1) is there anything i haven't done yet that could get the ipod to sync with itunes?
assuming i have done everything and the problem is with my ipod's hard disk:
2) would a program like disk warrior potentially be able to fix the ipod?
3) would it cost me less to have the ipod serviced than to buy disk warrior?
4) is there somekind of open-source or freeware disk repair utility that could perhaps repair my ipod's disk?
thanks for reading and i really look forward to any suggestions.
gen
p.s. the ipod's more than a year old, so no longer under warranty.

Okay, I got it to work tonight...
My U2 iPod would freeze while syncing. I restored and tried to sync and it would freeze on different song #'s. All the while I heard a clicking sound coming from the drive that I never noticed before. It would just click once in a while, not repeatedly.
My fix: (a version of the carpet drop) While the iPod was on and spinning, I held it tight with my right hand, facing me and smacked it's side into the palm of my left hand, simulating the amount of force that it would incurr from a waist-high drop onto carpet.
Now, this force was sheer approximation, being that it would be too time consuming and difficult to calculate this exact amount of force. I mean, my waist may be higher/lower than the original carpet-dropper, and not to mention the plushness of the carpet! Who knows if he did it on Shenandoah Shagg or maybe just some Bermuda Burr Rug?!
By the way, the problem started after being left out in the car on recent cold nights... hmmmm, my iPod thinks me a jerk.
Anyways, here are some previous attempts at fixing my situation (in no particular order):
1) restored from 5 different iPod updates (2004-11-15, 2005-02-22, 2005-06-26, 2005-09-23, 2005-11-17)
2) tried to fix with Disk Utility
3) tried to fix with Tech Tool Pro
4) tried to fix with Disk Warrior
5) tried to initialize multiple time (even writing zeroes)
6) manual sync
PB-15"Al; G4-DP500 Mac OS X (10.4.3)

Ipod freezing during synch

just got a macbook pro, had a sony vaio. had 6000 songs on external hard drive I wanted on my new mac. got them onto it, put them into itunes, bought some new songs, wanted to add them to ipod. tried to synch my ipod and it said my ipod was corrupted or somrhting and I needed to reset ipod to factory settings and loose all music,etc. i did that. now i am trying to get my music back on ipod and everythime I put ipod in dock to synch it, it goes for a few songs then freezes. i try to eject ipod and it freezes computer. so i take it out of dock and then loose all info again. i have done this 10x today and have had it. is my ipod just shot? it is an older model, i got it may 2004. any advice/tips?

*it would be good for us to use more descriptive subject headings.*
Do you mean when making posts in these forums?
Seriously though, you are very correct.
"HELP!!!" and "iTunes" are not very meaningful.
I don't even usually look at them.

Ipod freezing during connection to mac

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