Ipod froze and restored itself now pc wont recognize it

I have a 30GB Ipod Video and a Windows XP operating system-equipped with Itunes 7.1
My Ipod was working fine while I uploaded songs to it, but then i ejected it from itunes and it was frozen so I consulted the Apple site and reset it to their instructions. It ended up deleting all my songs-which ****** me off a bit. Then I plugged it back into the computer to upload all my songs again, and it says it can't read my ipod and to click PREFERENCES-SUMMARY-RESTORE.
After checking MANY sites i figured out what I am supposed to do because i couldnt find the summary tab anywhere, and it turns out I am being told that the summary tab is in the actual ipod's settings. How am i suppose to do that if the computer's not even reading the ipod???
Does anyone know if I can send it to be fixed or replaced or whatever? I can't find any tech support emails and since I live in Trinidad-calling is last on my list. I've had my ipod for about just a year now and i need to fix it!! plzzz help someone!

have a read
http://discussions.apple.com/thread.jspa?messageID=2001071#2001071

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< Edited By Host >

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Ipod froze and restored itself now pc wont recognize it

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