IPOD FROZEN. CANNOT LOAD I TUNES ON LAPTOP

MY IPOD IS FROZEN. I TRIED USING TOGGLE ETC. STILL NO LUCK. IT SAYS I NEED TO CONNECT TO MY LAPTOP BUT I CANNOT ACCESS I-TUNES AS I NEED TO UNINSTALL AND REINSTALL I-TUNES. I HAVE TRIED THIS WITHOUT SUCCESS. MY LAPTOP IS OLD AND WINDOWS IS NO LONGER SUPPORTED.  IS THIS WHY I CANNOT LOAD I-TUNES AND GET MY IPOD WORKING. THE MESSAGE DISPLAYED ON MY LAPTOP IS THAT I NEED TO INSTALL APPLE SUPPORT. I HAVE TRIED THIS BUT THIS DOESNT LOAD EITHER. PLEASE ADVISE ON NEXT STEPS.

Hi ..
Check to see which Windows operating system is installed >  Which Windows operating system am I running?
iTunes for Windows requirements:
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 3 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store

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