IPod frozen in Do Not Disconnect mode

My iPod froze as I was updating it. I could not get it out of Do Not Disconnect mode. I had to disconnect it. Now it is stuck in that mode and my Mac won't recognise it when I lug it in. I have tried holding down the menu and select buttons, but nothing. I want to reset it but can't get the computer to recognise that it is there. Any help gratefully recieved

There is a lot of that going around. The first thing I would try is launching Disk Utility and "verify" the iPod to see if it reports any problems. If it does, you will probably need to restore your iPod.
Here's an Apple article that may help:
http://docs.info.apple.com/article.html?artnum=61937
And here is a thread that has just about every other remedy possible -
http://discussions.info.apple.com/webx?230@@.68ba2d97
Remember - our systems are as individual as we are...your mileage may vary.
Good luck!

Similar Messages

  • My iPod frozen on "Do not disconnect" yet it does not appear in iTunes on my computer ?

    My iPod seems to be frozen on "Do not disconnect" yet it does not appear in iTunes on my computer ? Eventually I did disconnect. It's remains frozen and shows almost full charge.

    I'm having similar problems. Here is exactly what happens to me:
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  • HT1853 My laptop lost connection with itunes while my ipod was in do not disconnect mode.  My ipod will not respond now and still shows do not disconnect?

    My ipod was connected to my laptop and in the 'Do not Disconnect' mode.  My computer rebooted after security scan and now my iPod is stuck in the 'Do not Disconnect' mode.  The iPod will not turn off, nor will my itunes recognize it is connect.

    Try a hard reset of the iPod.  To do this, press and hold both the Select/Center and Menu buttons together long enough for the Apple logo to appear.
    B-rock

  • Ipod jammed in "do not disconnect" mode

    i had my ipod connected to the computer via an USB, I did the control e to shut it off before disconnecting, but something happened and it is jammed in the do not diconnect state.
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    ipod video   Windows XP  

    I'm having exactly the same problem. I connected my iPod (video, 60gb) into my G5iMac to power up the battery, and iMusic didn't recognize it, and now it's completely stuck in the "Do Not Disconnect" mode. I tried to reset it, but it's still stuck. I have it charging via a wall outlet, but it doesn't appear to be charging. It worked fine up until today. Help!

  • Ipod stuck in DO NOT Disconnect mode, will not eject from itunes

    I just got this thing replaced, my Ipod can't disconnect from my computer! It is in DO NOT disconnect mode, I try to eject it from itunes and it says that files are being used by another application, I log out of my computer and it still won't let it go

    So the iPod remains in My Computer and in iTunes and won't disconnect? You should try shutting down or restarting your computer.
    Or does it disappear from My Computer and iTunes but still says Do Not Disconnect? » http://docs.info.apple.com/article.html?artnum=93492
    When you try logging out » http://docs.info.apple.com/article.html?artnum=61014

  • IPod stuck in Do Not Disconnect mode

    I plugged in iPod in this evening and after a few mintued iTunes did not start up. I restarted the machine and still nothing.
    Shut the machine down and disconnected it from the computer and now the iPod only has the Do Not Disconnect displayed on the screen.
    I've tried resetting it but it's also stuck in hold mode. I've toggled the hold switch and no change.
    I've tried connecting to different USB ports, different computers, and different dock cable but no change.
    Any suggestions?

    I have been having the same problem as the OP and would ususally just let the ipod run out its battery. Seeing as this means you have no ipod for about a day I came on these forums. I didn't know how to reset the ipod until reading this thread and it worked for me. I was just wondering if there is a way to aviod the ipod hardlocking in the first place, its only started happening after I reformatted it from pc to mac.
    thanks.

  • HELP!! iPod frozen w/ do not disconnect message

    My 60gb iPod was not showing up on my computer, but the screen still said do not disconnect. I have read on here that it is ok to disconnect it if the hard drive can be heard running. Well, I disconnected it, and now it's frozen. What do I do?!?!

    Try a Reset.
    To reset your 5th generation iPod with video:
    1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
    2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
    Tip: If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
    If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
    Diane Wordsmith

  • Ipod frozen on Do Not Disconnect and Lock symbol is on screen

    I didn't realize that my IPOD was in the "hold/lock" position when I plugged into my computer. I got a message when Itunes opened that said I had to reset my ipod, but i can't do anything. Its frozen on the Do Not Disconnect screen and the "lock" symbol is in the upper lefthand corner. I have tried to reset with the Menu & scroll button but NOTHING. It's just frozen.
    Help.
    Fith Generation IPOD 60GB   Windows XP  

    Your issue sounds almost exactly like what happened to my iPod. Have you disconnected your iPod from the computer and the image still remains frozen? Or is it still connected? If it is still connected, reset your iPod from iTunes. When it's plugged in, iPod should appear under devices and there should be an option to "Restore iPod".

  • Ipod frozen in do not disconnect

    Won't turn off, won't turn on when connected to itunes, does nothing but sit there with message do not disconnect. tried all steps up to restore on apple support page. can't restore because i can't get to the computer to recognize my ipod. Please help.
    Dell Inspirion 600m   Windows XP   Ipod 30g

    ok i had this problem once you just restart it even though it doesn't respond. you flick the hold switch on and off then hold in the menu and center button for 6 seconds and the apple logo should appear then it should work. XD I hope it helps

  • Ipod frozen on Do Not Disconnect

    I have connected my ipod to my pc to update, which it has done, this is not the first time is has been connected to this computer. iTunes sayd that the update is complete but my ipod say do not disconnect. When i press eject iPod from iTunes it says that "the iPod cannot be ejected because it containts files that are in use by another application" as far as I can tell no over programs should be using it. I've even tried safely remove hardware but it says the device is in use.
    Help please.

    Thanks to you both - I seriously can't live without the thing - so you can imagine my relief that it worked!:-)
    Incidently - even though my ipod shows as connected in my itunes and i can install music on it - I haven't registered it with ipod updater and such on my laptop - its just 'ipod' - for future problems it's probably a good idea for me to register it, or does it not make a difference? I have it registered on my Microsoft laptop (which i rarely use) - but that shouldn't make a difference to re-installing ipod should it?
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  • I need some help with my ipod-the screen is frozen on do not disconnect

    this morning i went to sync my ipod with itunes to update it but when i plugged it in to my computer it said do not disconnect but the screen froze before it even connected to itunes.... now the screen is frozen on do not disconnect and the ipod won't even turn off. anyone have any suggestions?

    Try Resetting your iPod. Toggle the hold switch off and on a few times then hold down the MENU and SELECT (centre) buttons for five or ten seconds until you see the Apple logo appear then the menu button to go to the normal display: iPod isn't responding it appears to be frozen

  • My Ipod 30gig is stuck in the "Do Not Disconnect" mode

    i plugged it into my macbook pro, and noticed after a while that my ipod never mounted. i looked at the ipod screen and it was in the "do not disconnect" stage. so i waited. then i went to "file" then "sync to my ipod" but the option was grey'ed out. so i restarted my computer. the ipod just stayed in the "do not disconnect" mode as the computer rebooted, and did not mount. none of the ipods buttons do anything. it does not go to sleep.

    Argh, mine does that too. I would also really love a solution on this one, so therefor i'm bumping this thread

  • IPod continuously flashes "Do not Disconnect" even when set to automatic.

    iPod continuously flashes "Do not Disconnect" even though iTunes says "Update is Complete" and even when set to automatic update. It mounts both in iTunes and on the Desktop.
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    Thanks.

    Patrick,
    Welcome to the discussions.
    Sounds like you've got Disk Use enabled. Try unchecking the Box "Enable Disk Use" under iTunes>Preferences>iPod Tab.
    JC

  • IPOD *ALWAYS* flashes DO NOT DISCONNECT

    IPOD ALWAYS flashes DO NOT DISCONNECT when connected to my computer. How do I fix that??

    Personally I would, from the information you have given, reset my iPod and/or restore it and then try it again. If this still happens repeat the process but re-install iTunes and QT.
    I know this is not a quick resolve but, personally, these things must be done before doing much else since it could be a number of reasons this could be happening - try the more obvious approach first (if you haven't already). If this still does not work then I will not be able to help, there are others here that certainly know more than I do - failing that visit an Apple Store if possible since I would have a guess at stating its more an iPod problem than the software on your computer.

  • Frozen in "Do Not Disconnect" iTunes doesn't see iPod

    I have never had one bit of trouble with my iPod until today. I plugged it in, the Do Not Disconnect comes up, the clock is frozen, no charging happening and iTunes doesn't see the iPod. I tried the "restart" and nothing is working. What do I do?
    I haven't upgraded to iTunes 8.1 yet, would that help?
    HELP!

    OK, so I tried the Reset again. Still didn't work. THEN I saw this:
    Tip:
    +If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.+
    Tried it again and now it's all better.

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