IPod frozen on diagnostic screen

For a few days my iPod has been frozen on a screen I've never seen before. It says "Accessorize Test" across the top and below it says:
Please plug FW
LCD IC : 1
FWPWR : 0
None of this makes any sense to me, and, like I said, I've never seen this screen before. I've tried resetting my iPod, but it won't respond. I've plugged it into the computer as well as a wall charger, but to no avail. I've run out of ideas and I'm hoping someone can help me!
5th Generation iPod   Windows XP Pro  
5th Generation iPod   Windows XP Pro  

My 80 gig buzzes and clicks when I try to use it. Someimtes plays a bit of a song, then stops. When plugged into the computer it does not show up in itunes. If I go to My Computer it might show up as my f drive. If I click on it, it freezes every program that is running, including the My Computer window. Doesn't work in any of three players we have. Worked in all of them a week ago. Yes, we did update itunes. Yes, we tried to restore. Bootom line, if I plug it in, it freezes anything that is running as soon as I click on the ipod. SO we can't take any other correctie steps. Oooh. It just gave me a frowny face and sent me here to itunes support. And why isn't there a genius online instaed of user forums? Any hints? SOunds like this: Buuuuuz, click, click, buuuz, click, click

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