IPod frozen with apple icon

iPod touch is frozen with apple symbol on screen. How do I reboot or correct. Already tried pressing and holding power and home button at same time, no result.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Similar Messages

Touchwheel 20G IPOD frozen on apple icon after reset

I have reset my IPOD and it is frozen on apple icon. I have it fully charged and plugged into computer...itunes and computer will not recongnize it. Any suggestions?

You may want to try a hard reset which involves holding down the PLAY and MENU buttons for a long time(up to 30 seconds)until the Apple logo appears again. Or you can let the battery drain and let it reset on its own at charge up. If that works, you need to put the iPod into disk mode and connect to the computer.

HT4623 update failed now frozen with apple icon on screen and loading bar underneath

Anyone know how to restart the phone in this state?

Hold down the top power button and the round button on front at the same time until it shuts off. I then had to Connect to itunes via usb. and had to do a system restore. That fixed it for me.

My Ipad 2 have a frozen with itunes icon a lot , i bring to apple store they fix it , but on ly use about a week ipad have the same broblem a gain , I very tired and mad , I paid alot money for apple but they give mena **** that why I buy sam sung table

My Ipad 2 have frozen with itunes icon alot , I bring to apple store fix it alot , but bring home use only a week , ipad have same broblem again , I very tired and mad because I pay alot money for apple but they give me bad ipad , future I thing about samsung tablet . Now my ipad still have a problem I am very upset this ****.

For what it's worth, you posted this in 2011, and here in 2014 I am still having this same issue. Over the last two days, I have had to unlock my apple account 8 times. I didn't get any new devices. I haven't initiated a password reset. I didn't forget my password. I set up two factor authentication and have been able to do the unlocking with the key and using a code sent to one of my devices.
That all works.
It's this having to unlock my account every time I go to use any of my devices. And I have many: iMac, iPad, iPad2, iPad mini, iPhone 5s, iPod touch (daughter), and my old iPhone 4 being used as an ipod touch now. They are all synced, and all was working just fine.
I have initiated an incident with Apple (again) but I know they are just going to suggest I change my Apple ID. It's a simple one, and one that I am sure others think is theirs. I don't want to change it. I shouldn't have to. Apple should be able to tell me who is trying to use it, or at least from where.
Thanks for listening,
Melissa

HT1414 omg phone frozen during sync, will not turn back on and itunes wants me to restore but unsure if all my precious photos etc have been saved and if so where they are?? I cannot turn phone back on its frozen with itunes icon picture on screen!! help

omg phone frozen during sync, will not turn back on and itunes wants me to restore but unsure if all my precious photos etc have been saved and if so where they are?? I cannot turn phone back on its frozen with itunes icon picture on screen!! help

Once the Device is asking to be Restored with iTunes... it is too late to save anything...
To minimise loss... Connect to iTunes on the computer you Usually Sync with and Restore from the most recent Backup...
http://support.apple.com/kb/HT1414
Restore from Backup
http://support.apple.com/kb/ht1766

3rd Generation iPod continually shows apple icon

3rd Generation iPod continually shows apple icon, it does not mount and cannot be seen via disk utility - despite being reset, recharged (on dock but doesn't show charge icon just the apple), cables tested/exchanged, battery swapped out with another. It will not switch off at all. I cannot restore the software as it is not recognised. However I can feel it "working", i can feel it reset each time and it gets quite warm. Any suggestions?
PowerBook G4 Mac OS X (10.4.3) 15gb iPod

I have discovered the answer myself. Put it into disk mode etc. Sorry to waste anyone's time.

My macbook pro doesn't bootbeyond the grey screen with apple icon and spinning wheel.

My macbook pro doesn't boot beyond the grey screen with apple icon and spinning wheel. I used the "Option" button to access the Disk Utility function and run Repair Disk and Repair Disk Permissions. Should I restart my computer?

The following support article is somewhat outdated. Where it refers to booting from an installation disc, you should boot from your recovery partition (if running 10.7 or later) by holding down the key combination command-R at the chime.
Mac OS X: Gray screen appears during startup

Updated to IOS 8 and now power button does not respond and screen is frozen with apple logo.

Updated iPad to IOS 8 -- screen locked. Now screen is frozen with apple logo and the power button is not responding.
Thanks for any help!

That is normal while it is loading the update. Give it some time(shouldn't be more than 40 minutes). If not, hold the home & sleep/wake button until it is black, and then it restarts.

Black screen with Apple icon!!

Is it normal a iPad sometimes are showing the Apple icon,,, without pressing on a Button??? Only Black screen with Apple icon in Bout 5 sec.

If this is appearing it usually means the device is resetting or rebooting. If this is happening at random times and not from input to you, I suggest you have you device examined by an Apple technician. Make an appointment at an Apple Store to have your device examined by a technician. Or contact Apple Support.

My ipad is freezing. i got black screen with apple icon in the center. screen isnt turning on. any suggestions

my ipad is freezing. am getting black screen with apple icon the middle. i can't start on or even turn off ipad. any suggestions.

Try rebooting: Press and hold BOTH the home and power buttons at the SAME time for at least 10 seconds (ignore the red slider) until the Apple Logo appears, then let go of both buttons and your iPad should restart. Let us know if this solves your problem.

My iphone4 has frozen with usb icon on screen?

Help
My iphone4 has frozen with usb icon on screen?

Is that a queston or are you telling us? Did you connect it to iTunes as the screen tells you and restore the phone?

Songs on ipod touch with cloud icon wont delete

I've never had iTunes Match, but some of my purchased songs show on my iPod Touch with cloud icons. I've deleted them from my iTunes, but can't get them off my Touch. I've tried using smart playlists to filter them out, but I cant seem to get that to work either.

If you do not want iTunes purchases not on the iPod to show in the Music app go to Settings>iTunes and App Store and turn off Show All

Frozen ipod with apple icon

My ipod's frozen and simply, teasingly, shows the Apple icon. The computer won't read my ipod. I've tried all the 5 Rs and even tried it on my friend's Mac. What do I do? Please please please help.
pc Windows XP

Thanks Bryan... I tried but I can't get the ipod into "disk mode" to begin with! My computer doesn't recognize the ipod either.
See if this helps;
http://docs.info.apple.com/article.html?artnum=61584
Cheers!
-BRyan

IPod Frozen with Only Apple Icon Showing

My third generation iPod completely froze today. The screen displays only the Apple icon, whether the iPod is connectied to nothing, to the charger through the dock, or to the computer. When it is connected to the computer, the iPod is not recognized -- it's icon does not show on the Desktop nor does it appear in the Source column of iTunes.
I've tried all the usual troubleshooting stetps, resetting, cycling the Hold switch then resetting, doing a ceremonial dance around the thing, etc., all to no avail. Any suggestions from anyone who might have had the same experience?
Tom Wright

What about these?
Check these out.
iPod doesn't appear in iTunes or on the Mac desktop
iPod does not appear in iPod Updater or iTunes in Mac OS X
iPod appears on the Mac OS X desktop but not in iTunes.
Try to restore it in disk mode.
Putting iPod into disk mode.

IPod mini frozen with Apple logo on screen

After charging the iPod several nights ago, the Apple logo has remained permanently on the screen until the battery runs down. We have tried all the combinations of resetting it, and occassionally get a flicker of a line on the screen, but the logo always comes back. The only other display is the low battery symbol when we attempt to reset it when the battery is low.
The iPod is also no longer communicating with the computer as it does not appear in iTunes. We have had a bit of trouble with it over the past 6 months, having had to deal with several other frozen episodes, but it usually comes back to life. Not this time however.
I have not attempted a full restore yet - is this likely to achieve anything or does it need service (or a good stomping on perhaps?)
thanks
Windows XP

Before you go to buy a new one, do you want to have a last try?
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
In case you need an old versions (window only)
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2997880
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

IPod frozen with apple icon

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