IPod G3 20GB only show connector icon and arrow

I have had my iPod for about 3 years and I recently reset it to factory defaults (or tried to). I used iTunes (v7.2) to reset it and it went okay, told me to connect it to an external power outlet, which I did. Now nothing happens; it displays the apple logo and the connection icon with an arrow going from top right down to bottom left
I have tried to reset it many times with no luck. So I am stuck. Anyone have any advise on how I can recover the iPod?
Thx a bunch
dwfa

Try Resetting your iPod. Toggle the hold switch off and on a few times then hold down the MENU and SELECT (centre) buttons for five or ten seconds until you see the Apple logo appear then the menu button to go to the normal display: iPod isn't responding it appears to be frozen

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Hi katieperkins99,
Welcome to the Apple Support Communities!
I understand that your iPod classic is displaying a red X icon on the display. In this situation, I would recommend restoring your iPod from Disk Mode. Please use the information located in the attached article for instructions on completing the process.
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