IPod hangs in diagnosties mode

My iPod hangs in diagnosities mode...
I doesn't respond to all buttons and I cannot reset it. what can I do ?

If a reset doesn't help (and it may take several attempts), try restoring it.
If that doesn't work, you may need to let the battery drain, then reset and recharge.

Similar Messages

  • Question about iPod 4th Gen Diagnostic Mode

    I am having a problem with my iPod. 4th Generation, 40GB Model A1059.
    I am interested in what should be the expected results in two of the Diagnostic modes.
    HDD R/W; and
    HDD SCAN
    In the Scan test mode, I get a "Pass" message and when I press "play" I go back to the diagnostic mode menu. So I guess this means I passed the HD Scan.
    In the R/W test mode, I get a message that reads
    HDD Test
    38 GB
    But pressing 'play' nothing happens, and it seems (feels and sounds)like the hard drive is still spinning.
    So is the test still underway, or am I finished with the test when I see the "38 GB" message on the display?
    I did a search of this site and the internet and really can't figure out what the anticipated result should be. It just won't let me search under "HDD R/W" It seems that the / is some kind of boolean conector that the search engine reads as something other than a ASCII character.
    For anyone who may be interested in my problem, here it is:
    It used to run forever with the Apple Logo. I put it away and came back to it recently hoping the problem would have magically gone away. Well it hasn't. Now the HDD just 'clicks' It goes something like 1,2,3,"click"... 1,2,3"click" until the file folder with an exclamation pint comes up.
    Interestingly enough, the 1,2,3,"click"... 1,2,3"click" happens in the HD Scan Mode Test, but when I run the HDD R/W mode test the drive seems to spin freely without the 'click'
    A1059   Windows XP  
    A1059   Windows XP  

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • HELP: Ipod frozen in diagnostic mode, "hpdetect hp fail"

    Hi there - any help on this would be highly appreciated - my ipod began displaying the "unhappy ipod" sign and when I plugged it in to my computer, windows said it had malfunctioned and needed resetting. I tried resetting it manually (menu and select) and then by fluke managed to enter diagnostic mode. Tried going into reset, but it didn't appear to do anything, went into HP TEST, and it came up as HPDETECT HP FAIL, and has not budged since. I can't seem to exit diagnostic mode, go onto any other tests or reset it. There are no mechanical noises coming from it either. Any ideas how to get out of this and how to get my ipod working again?

    The sad iPod icon is almost certainly indicative of a hard drive failure which the diagnostic test would seem to confirm.
    This iPod needs service.

  • IPod boots into diagnostic mode

    Hello,
    I have a 5th gen iPod, 60 GB. Recently, when I wake my iPod from sleep, it boots right into the diagnostic mode. I keep resetting it, and it keeps booting into diagnostic mode. I've run the auto test and a bunch of the manual tests, and nothing looks like it failed, but I really can't tell.
    Eventually, after resetting it enough times, it will boot correctly and will be useable. But then the next day, it will start booting into diag mode again.
    I have tried plugging it into my iMac and that does nothing. It's not recognized when it's in diagnostic mode. I've also tried plugging it into the wall, and that didn't help. The battery is relatively full (when I get to the regular menus, the battery meter looks 90% full or more).
    So is this one going the way of the dodo? Or is there something I can do? I would like this one to last until mid-year, because I think I will be getting an iPhone then. I plan to do a restore next time it boots into the regular screen.
    Thanks!

    Well, I was able to get it to boot again. For some reason, whenever I plug it into the power adaptor in my car, it comes back to life.
    :shrug:
    Restoring it did not help, cause it's still happening.
    Also, it seems that this booting-into-diagnostic-mode problem is caused when the iPod goes to sleep (i.e., when you wake it up and the first thing you see is the Apple logo). If I turn it off and turn it back on again relatively soon, it goes right into the main menu. But if I don't touch it for 24 hours or so and then I turn it on, I see the Apple logo, hear a beep and a click, and it boots into diagnostic mode.
    Anybody have any ideas? It's out of warranty so worst case scenario is I keep resurrecting it using my car until I get my iPhone.

  • 5G Diagnostic Mode

    I read that if you go into the iPod's diagnostic mode, then click IO>Audio>Mic, you can record audio using the iPod's included headphones. My 5G 60GB iPod Video doesn't have the Audio option in IO. I was wondering if the 5G Video doesn't have this option or there is a problem with my iPod. Also, I am running iPod firmware 1.1.2 and I also have iPod Linux installed.

    you can try it:
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. You should not see any orange. Toggle it on and off to be safe.
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select" hold them
    Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode.
    To get your iPod out of Diagnostic Mode, you will have to restart it again.

  • Cant put ipod in diagnostic mode

    I've tried so many times and still can't put my ipod in diagnostic mode. I think I have a hard drive problem because my ipod always freezes in the middle of updating songs. Anyone know why I just cant get it in diagnostic mode?

    i did it! just hold the home and power button till the apple appears!! whooO!!!!!!!!!! no points for you but thanks anyway!

  • My iPod hang when I skip the song in shuffle mode

    I always use shuffle songs and skip to find the song I wanted. I have used it for 11 months and this month my iPod hang oftenly. I send it to apple care in Thailand. They take 4 days and call me to get my iPod back. They said "There is no problem with my iPod". After I play it in the same way for a while, it hang again.
    I have called my local support. They told me that iPod is not designed to use like that. We cannot use shuffle songs and skip the song oftenly. I do not think the iPod do not support this. I used it for 11 months and have no problem. When I have the problem, they say I cannot use like this.
    Is there anyone find this problem? In shuffle songs mode, using skip oftenly. I would like to double check this problem before send it to apple again.
    Thanks.

    Hi tokepi,
    I'm having exactly the same problem, and after upgrading to the latest iTunes Version it has gotten worse.
    I'm trying to find the software to reformat the hard drive of the iPod as my suspicion is that the hard drive has errors on it, hence why the songs hang or skip to the next track.
    Unfortunately I've been unable to find the utilities to reformat the drive, but I guess that Apple must have the ability to do it, or replace the drive.
    Make sure you keep all communications with Apple as your iPoad should still be under 12 months warranty, and so if defective they should replace it free of charge.
    Good luck and let me know if they get it fixed!

  • Diagnostic mode for ipod

    ok, i was walking home from school, i took my ipod out of my pocket(30 G ipod video) it was starting up with the apple logo so i started pushing random buttons really fast. thet this diagnostic mode pops up, not user friendly type bunt stuff like battery test, memory test ect ect... i click battery test, it then says after a few seconds it says something like:
    ECG: OK
    TNG: OK
    SQB: OK
    stuff like that then it says "reset to continue" i do that, and it all goes away.
    oh also, the text was old plain text, no blue bars, almost no color, the text looked like the old mac text.
    what happened, i think it was a diagnostic mode, so how'd it happen?

    The diagnostic mode is not intended for the user - it's for Apple technicians use.
    To get there, hold the MENU and SELECT buttons to reset the iPod. Then, when the Apple logo is displayed, hold the |<< and SELECT.
    To exit diagnostics, hold the MENU and SELECT to reset again.
    Cheers!
    -Bryan

  • Diagnostic Mode - iPod Hung - Assistance Needed

    I was trying to put my iSkin back on and, based on what I learned by searching this forum, I must have hit the key sequence needed to get into Diagnostic Mode.
    Well, now I can't get out. I was clicking around trying to find an exit and I must have started some type of test. The reason that I say this is because on the screen I see TESTING, with a solid black bar at the bottom of the screen that spans the whole screen. I think I may have entered RAM TEST (if that is even an option).
    Now all it says is TESTING and I cannot reset the iPod at all. When I plug it into a Mac via Firewire, it is not found at all.
    I don't care if I have to do a restore or a reset, but I cannot get it out of this mode at all. It has been like this for about an hour or so already.
    Should I just wait for the battery to die? Any other suggestions?
    It is a monochrome 4G 20GB.
    Thanks in advance.
    iMac G5 Rev A   Mac OS X (10.4.3)   iPod 4G 20 GB Monochrome

    Well, the test must have finished or I was not re-setting it correctly.
    I literally tried to reset the thing 30 times, and it finally worked and all is back to normal. The issue may have been the Hold switch. When I toggled it on and off, then tried to reset, it seemed to take.

  • How to get into iPod Diagnostic Mode

    I followed someones advice to get into Diagnostic Mode...duplicated below.
    Problem is after rebooting iPod and the apple logo appears the button combination didn't work to get into Diag Mode for my iPod. Anyone know the combination for a 15GB docking (touch wheel) iPod????
    Instructions provided on forum:
    1)Maybe you have damaged hard drive, you can check that by running a HDD Scan.
    2)To do that you need to get into diagnostic mode.
    §First reset the iPod
    §How to reset iPod:
    1.Connect iPod to the iPod Power Adapter and plug the power adapter into an electrical outlet.
    2.Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)About 4 times, when you are finished make sure it is not on hold.
    3.Press and hold the Menu and Select buttons (select is the middle button) until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this tep.There are two small pins within the iPod that need to make a connection to reset the iPod the pressure has to be just right. Sometimes it is easier to do this if you put the iPod on a flat surface.
    §Then as soon as you see the apple come up on the screen, change to pressing select and the previous arrows (the arrows that are pointing to the left).
    §The screen will change it will say IRAM PASS, DIAG VER.
    §PRESS PLAY TO CONTINUE.
    §Press play to continue and then using the advance arrows, (arrows that point to the right), scroll down to the HDD SCAN and press select.
    §It should take anywhere from 45 mins to around 2 hours for the scan to run.
    §The scan will tell you exactly if your hard drive is damaged. This also can have effect on your battery life.

    Actually, there's nothing you can do in Diagnostic Mode to create a problem, you can only check for them
    Nope. HARD R/W will do a test of both writing and reading of the hard drive. This test is destructive, your data will be lost. There's also the CLEAR BLKS test and the HDD DROP test.
    Not to mention that the scanning processes exercise the hard drive quite a bit, and frankly the iPod drive isn't made to stand that kind of abuse for very long.
    In any case, there's realistically nothing you can test in diag mode that you can't test in other ways. A simple format will check the drive for sector errors (along with erasing it). There's very little point to using the diag mode.

  • Ipod stuck on apple logo, resetting multiple times has not helped, cannot access disk mode or diagnostic mode, and computer will not recognise device. Help?!

    Help! Info as above. Ipod nano 3g, 8GB connecting to Windows XP.
    I've trawled the forums hard and tried the multiple reset method, disk mode, diagnostic mode (neither of which I can access), charging, discharging, plugging it into the computer, and the wall.
    Is there anything else I can do?? Very sad - can't listen to my tunes on the move now...

    Hi,
    Is this what you are Looking for...
    DFU Mode / Unable to Update or Restore
    http://support.apple.com/kb/HT1808
    DFU Mode
    Open iTunes and Connect the iPod to your Mac
    Press and Hold the Sleep/Wake Button and the Home Button at the Same Time
    After 10 Seconds release the Sleep/Wake Button until iTunes tells you it has Detected an iPod in Recovery Mode...
    The iPod Screen will remain Black... Now Restore.
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414
    Cheers,  

  • My ipod classic is stuck in diagnostic mode and will not reset. Please help.

    I turned on my iPod classic & it started in Diagnostic mode.  I worked my way through the various tests and press this/press that instructions and now it is stuck.
    I can't turn it off or reset it.
    I am unable to connect it to my PC at the moment and need help so that I can use it.
    I miss my music.

    How did you try and reset the iPod?  By pressing and holding both the Select (Center) and Menu buttons togehter long enough for the Apple logo to appear?
    What happens if you connect it to iTunes?
    If nothing else, let the battery fully drain and then charge it up.
    B-rock

  • Ok so. . . . . i got my ipod to go into diagnostic mode and did some test .

    yea i got it in diagnostic mode finally but, im on the accessorize test and it says
    Please Plug FW
    lcd id : 2
    fwrpwr : 0
    what does that mean? what do i do? plz help.

    Firewire is still faster than USB2. I have an external hard drive that has both types. I have tried tansferring the same set of files to and from the drive using both connections and timing the transfers. Firewire was faster. This is Firewire400 not the newer Firewire800 that is definately faster than USB2.

  • Diagnostic Mode: How can you tell if the scan disk is working?

    I put my ipod into diagnostic mode and went to the scan hard drive utility. The problem is that does not seem to be working.
    I get the following message:
    Read Verify Scan
    Scan takes a while
    Before Scan:
    Start Scan…
    Does that mean the scan is in process or do I have to do something to start it?

    Mine is doing exactly the same thing. Did you ever get the answer to your question?

  • HDScan not showing up in diagnostic mode

    I have a 160G Video iPod,since I cant sync more then 4gbs on it I'ev benn talled that I may having a bad sector on my ipod,so I ran it on diagnostic mode but I cant find HDscan under 'IO' section or any other section on the diagnostic mode menu.
    Thanks you for your help.

    Ok, that doesn't sound too good for what should be a pretty new machine judging by the PowerOn Hours...
    Next step...
    *Check iPod hard-drive for errors*
    Hold Select+Menu on the iPod for about 6 seconds until it resets, then hold Select+Play as soon as the Apple logo appears, again for about 6 seconds to put the machine in disk mode. Open iTunes and in the Sync tab of the preferences menu check *Disable automatic syncing of all iPhones & iPods*. Now connect your iPod to the computer, wait until it connects, then close iTunes. Browse *My Computer* and right-click on the drive for the iPod, click Properties, then click Tools. Under Error-checking, click *Check Now*. Under Check disk options, select *Scan for and attempt recovery of bad sectors*. Click Start. Mac users should run *Disk Utility / Repair Disk* for the equivalent process.
    This scan will take some time, or it may even lock up, but if it works it should be performing a write & read back check on every sector of the disc and thus should detect & remap the remaining bad sectors. Whether it completes or not comparing the before & after results should prove informative.
    tt2

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