IPod has issues

Hello,
My family is disappointed with two apple Ipods that we own. One of them is an Ipod nano model number YM6133NYTJT which has conked out on me.The music from my computer will not transfer to it. It worked fine, until I followed the directions to update my IPOD which erased all of my music and I can't put my music back on it. When I connected my Ipod nano to the computer the screen just said do not disconnect and it wouldn't go away.
Also, my Ipod shuffle model number 5C616FCLRS9 was working just fine, until one day I tried downloading music on it, but my computer would not recognize it. My computer still has all of my music on it, but it will not recognize neither of my Ipods.
Does anybody have a similar problem and know how to fix it?

As to your first problem, if you have your iPod set to transfer your music manually, then that “do not disconnect” message will continue to be displayed on your iPod until you manually eject it.
If it's not recognised, check these out.
Your Windows PC doesn't recognize iPod.
iPod appears in Windows Explorer but does not appear in iTunes.
iPod does not appear in iTunes.
Fast user switching in Windows XP is not supported.
Strange iPod behavior.

Similar Messages

Ipod has issues with Sleeping and Backlight

Hello, i'm having some issues with my ipod, (Nano 4th gen, assuming you already knew that because of the forum i posted in :D)
Anyways, a couple of days ago, i was using my Ipod, and i paused it for a bit. When i looked back a minute later i noticed the backlight was on even though i set it to turn off every 2 seconds. I reset it (menu+center) and played a couple songs, paused it and it did the same. The Backlight remained on even though the setting was as mentioned.
I ignored it, and maybe 4 days later, i hit the Sleep option on the menu, the iPod turned off, then started turning itself on and off repeatedly, even while i had the lock switched on. I reset it, and tried to turn it off with the Sleep option and it keeps turning itself on and off. If i try to make it Sleep with the Play/Pause button, it will do the same.
Now earlier i went to the Debug (or w/e it is) menu, (Menu+Center, Select+Left) to mess around and see if i could find anything weird there and went to IO>IOSTATUS, and noticed that USBDETECT was flickering between 1 and 0, but i don't know if that explains whats going on with my ipod
Thanks in advance, and please help me fix my ipod! xD

Honestly, I have no clue what's happening with your iPod. But on mine, I have the same kind, I did the same thing and went to IOSTATUS and under usb detect for me it just says 0 so maybe that has something to do with it. I hope you manage to get it to work again.

IPod has album art issues

I'm pretty sure this is a top problem amongst iPod users. I've been trying to find a solution, but so far no good.
My iPod has had some album artwork issues lately. This problem doesn't affect a majority of my songs, but it's a really annoying problem. Despite me adding correct covers for each song on iTunes, the artwork for certain songs don't appear like they do on iTunes. They get switched with other covers from other songs on my iPod, get switched with screenshots from my iPod videos, and sometimes don't appear at all. This is despite the fact that they appear perfectly fine on iTunes.
Case 1: Album covers get switched with other album covers. In one case, the album art used for a Jason Mraz song was the album art for an Owl City song that was also on my iPod.
Case 2: For some songs, screenshots from my iPod videos appear as album art. I've got a screenshot from a Futurama episode where my Rihanna album cover should be.
Case 3: For some songs, nothing appears at all except the standard musical note icon, despite me having added covers to these songs on iTunes.
Case 4: Likewise, for some of my videos, album art from my songs appear for icons, instead of a selected screenshot from the video, which is usually what appears. In fact, the album art that does appear is the art from songs where Case 3 applies.
This is a really irritating problem that I'd like to see get fixed. The most commonly cited solution to this problem, restoring the iPod, didn't permanently work for me. Please help!

iPod Nano 5th Gen. User Manual
iTunes & iPod Hints & Tips
iPod nano Troubleshooting Assistant
iPod Troubleshooting Assistant
Service Answer Center - iPod
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
If you have AppleCare, give them a call.

Ipod has stopped being recognised by windows or itunes. tried everything

hi
My ipod 30gb video is no longer being recognised.
symptoms:
I plug ipod into the usb cradle
drive appears in 'my computer'
itunes 7.2 loads automatically
ipod has usual 'do not..' message
ipod screen then brightens with same 'do not..' message then goes back to menu on ipod
drive dissapears from 'my computer'
nothing updates and itunes diagnostics say connection has failed. all usb hubs reported in diagnostics are ok.
I have tried:
1. resetting ipod
2. windows /manage/settings/ipod checks
3. system restore
4. driver removal of ipod
5. firmware update removal in itunes directory
6. ipod lead instead of cradle and other USB ports
6. everything else suggested on the help and support centre
the ipod works fine and I can see/hear all music and video on it and the itunes library matches the ipod
device manager sees the USB device as (0)ipod and says it is working fine
but the ipod is not being recognised??????
HELP!!!! please
thanks
Mat
athlon 2200/gigabyte mobo/1gb men Windows XP Apple docking station with IR for ipod

Thanks! But I actually figured it out! Right after I said something about the driver, I went into device mangager. Sure enough even though it did not show up as a drive letter the device manager said is was installed and working.
So I deleted the device out of device manager. Restarted and plugged it in. Although I go some weird error. It found the IPOD and now Itunes sees it.
I believe that killing the process would have done the same thing as you stated.
Thanks to all for taking the time to answer these issues. It beats the apple store or tech support.

I tried to update my ipod but then it didnt work saying that an unknow error has occured, now itunes is not recognising that an ipod has been plugged in and the picture that comes up when you first get it is on my screen, i dont know what to do?

i tried to update my ipod but then it didnt work saying that an unknown error has occured, now itunes is not recognising that an ipod has been plugged in and the picture that comes up when you first get it (an arrow leading to the itunes sign) is on my screen, i dont know what to do?

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

Ipod has recently been serviced, and will not turn on again.

My ipod has been serviced in April, the issue was that my ipod wouldn't turn off.
It's only been about a month and a half, another issue arises - the ipod wouldn't turn on.
I tried the 5R's and some basic steps in resolving this issue. None of them will turn it on.
Although my ipod is still covered by the limited warranty, but I can't afford shipping it twice to Apple Service, it's almost like the price I purchased it. Now I still want it to be serviced but think I shouldn't not be charged for anything since it's really not my fault.
What should I do right now? Anyone has some advices?
Thanks in advance.

1. Can you get it to light up doing a hard reset and holding the buttons down for at least a minute?
2. Is it charged up?
3. Is the USB power cable good?
4. Can you get iTunes to recognize using recovery or DFU mode?
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

"An iPod has been detected, but it could not be identified properly" error

We have had five iPod Nano's installed via our home computer (Dell PC - Windows Vista):
one 2nd generation (currently being used)
one 3rd generation (not in use - was lost)
one 4th generation (not in use - was stolen)
two 5th generations (currently being used)
The iTunes 10.0.1 Update was installed during the first of the two 5th geneartions installation process.
We recently bought another 5th generation. When we went to install it, we received the error message "An iPod has been detected, but it could not be identified properly". The 2nd generation can access the entire library and download music but the two 5th generations are no longer able to access the library and download music. Basically, they can only be used to listen to the current music within does 5th generation iPod Nano's.
We tried everything that's been recommended in the Support section but nothing has worked in order to restore the capability of accessing the library and downloading music for the 2 generations....This is where we need HELP!!!
As for the new 5th generation, we have installed it into our laptop instead with no problems (so far). We've read that there is a way to move the iTunes Library from one computer to another which we hope this will be an option once we fix the issue of the two 5th generations.
If anyone can provide any recommendations please post. We have spent the better part of our weekend trying to fix this problem with alot of frustration along the way.
Thank you

Uninstall everything from your pc that is published by Apple. This includes; iTunes, Quicktime, and Bonjour. I also had this problem and it is VERY frustrating. Then re-install iTunes of course.

My ipod has lines on the screen, how can i fix this? what does it mean?

please help me. my ipod has lines as the screen, instead of a solid picture. what should i do?
thank you

If a reset or restore of the device does not resolve the issue, your iPod likely needs servicing as the LCD screen may be damaged.
B-rock

IPod Mini Issues

Hello, everyone.
For the past month now, my iPod has been going through major issues, and i'm running out of ideas.
It doesn't appear to be a battery issue, because my iPod is responsive, however, the minute I turn it on, a sad folder icon appears, and it lists the apple support website. I was urged to restore it, but my computer freezes when I plug in the 'pod.
After a few weeks of hunting for a cure, i've found no solution. I've tried booting it in Disk mode, and ran a few tests in Diagnostics. My HDScan failed.
Is there anything I can do? Or am I SOL?
I'd send it in for service, but i'm a month out of warranty. Would it be more worthwhile to purchase a new mp3? I love my mini to death, but i've been told that out-of-warranty repairs will cost me more than a new player.
Let me know what you think. If you have any ideas whatsoever, please let me know.
I'm getting pretty desperate (A CD walkman can only get you so far, nowadays)
Thanks alot!
-Sara
(I'm running on Windows XP, with the 2006-03-26 updater, and iTunes 6.0)
Windows XP
Windows XP

Welcome to Apple Discussions!
Sorry to hear about your problems!
Here's some trouble shooting FAQ's http://docs.info.apple.com/article.html?artnum=32222
Give that a try, or you can request service from that page as well.

It seems after the latest software update, my iphone 4 has issues with the phone and voicemail locking up as well as opening random apps. Any thoughts?

It seems after the latest software update, my iphone 4 has issues with the phone and voicemail locking up as well as opening random apps. Any thoughts?

Hi clintfromid,
Thanks for using Apple Support Communities. I would recommend closing all your apps and restarting and maybe resetting as good initial troubleshooting steps for this:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
Cheers,
- Ari

My Ipod has died a death...

...when i go to turn it on now, it either shows the sad face or the exclamation mark. It has done this before and was fixed by restoring the ipod. However, now, when i plug it into the computer (i have tried two different USB cables) it will not start up, and shows the battery symbol frozen for a while before returning to the sad face and then back to the battry.
Any ideas what to do apart from throw it in the bin and buy a different mp3 player?

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

I'm in NEPAL and my ipod has a sad face

Hi all,
I won't be at my own pc for months because I'm traveling. so far, my ipod has crashed and burned 3 times only to leave me with a sad ipod icon and no music. I let it rest for a bit and it arises from the dead. Sometimes I can feel the disk spinning as I try and reset it. does this have to be a hardware issue? if not, can I fix a software issue at some random internet cafe pc with no itunes? will I lose all my music if I try and update the ipod? If that happend I'd break down and cry. seriously.
IS there anything that can be done to save my ipod or is this the start of a slow death. thanks so much. Robert
oh. I think i can get in disk mode.

Here's a link to a post about the sad iPod icon, although I don't know how much of it will be of use to you.
http://discussions.apple.com/message.jspa?messageID=2369954#2369954
This icon is usually indicative of a hard drive issue.

30GB ipod has a pic of an ipod with a sad face.

and under the picture it says "go to www.apple.com/support/ipod"
what does that mean i cant work my ipod.
if you know the answer wright me back
thanks
J-R3D

If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

HT201210 My Ipod has an error code of 1604 when trying to restore. I have followed all recommended instructions...any ideas.??

My Ipod has an error code of 1604 when trying to restore. I have followed all recommended instructions...any ideas.??

If you did all of this
Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

An iPod has been detected, but it could not be identified properly. Please disonnect and reconnect the iPod, then try again.

I have uninstalled and reinstalled itunes and I am still getting this error message. An iPod has been detected, but it could not be identified properly. Please disonnect and reconnect the iPod, then try again.

Hey there gentzdo,
Welcome to Apple Support Communities.
This article provides information and troubleshooting tips that'll resolve most issues like the one that you've described, where your iPod nano isn't identified properly by iTunes.
iPod nano: Error message saying that iPod could not be identified properly - Apple Support
Cheers,
-Jason

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