IPod help with exclamation mark

My iPod won't restore or update with the software!

If your iPod is displaying the folder with ! and it will not restore, this indicates a defective hard drive. To test this, press and hold menu + select until the apple logo appears, then, with the apple logo still on the screen press select + rewind until you see "IRAM PASS HIT PLAY CONTINUE". Press the play/pause button. In the list of diagnostic tests, use the forward button to navigate to "HDD SCAN" and select it. Connect your iPod to the charger and allow sufficient for the scan to complete.. it could take up to 5 hours. If the scan displays a result of "pass" right away or if it comes back saying "SCAN NG" or "RD FAIL", your iPod's hard drive is pooched. I hope you are still covered by a warranty....

Similar Messages

  • Syncing ipod to itunes with exclamation marks

    Hi,
    I was wondering if I sync my ipod with exclamation marks on some of my songs in itunes, will those songs disappear from my ipod if I sync it? There are quite a few songs in my playlist that have exclamation marks next to them saying that they can't be found, however they are already on my ipod. I have been afraid to hook up my ipod to add new songs I've added for fear the ones I already have on it that now can't be found will dissappear. I did move some of the songs to an external hard drive to make some room on my computer hard drive, but some I can't find. Can you help me?

    You should understand how iTunes managed your music.
    If you move, edit, delete or otherwise change a music file listed in the iTunes Library with a program or tool other than iTunes, you may end up with a "!" in front of the song name or a message like “the original file could not be found. Would you like to locate it?" It is important to note that iTunes does not keep track of music file changes made outside of iTunes.
    See these Threads for ways of finding &/or removing the Broken Links:
    http://discussions.apple.com/message.jspa?messageID=818692#818692
    http://discussions.apple.com/message.jspa?messageID=607582
    EASIER:
    Download this to your Desktop: http://ottodestruct.com/itunes/FindDeadTracks.txt (right-click, save-link-as)
    and this, as well: http://ottodestruct.com/itunes/RemoveDeadTracks.txt (right-click, save-link-as)
    Rename each to FindDeadTracks.js & RemoveDeadTracks.js respectively.
    Run iTunes.
    1) While iTunes is running, double click FindDeadTracks.js to run the script.
    It will give you a list of all the exclamation marked tracks.
    2) While iTunes is running, double click RemoveDeadTracks.js to run the script.
    It will remove all the exclamation marked tracks.
    This well-written iLounge Article is a must-read for anyone who wants a better understanding of how iTunes manages your music.
    Best of Luck

  • IPod with exclamation mark & folder icon on screen?

    Hi a friends iPod mini has come up with an exclamation mark & folder icon on it's screen and is not working. It seems fine when it is plugged into their Mac and in iTunes and updates playlists ok but as soon as they eject it the exclamation mark & folder icon appears on the iPod screen and it doesn't work. I've had a look at it but not sure what to do. Thanks.

    Check these out:
    iPod Folder with Exclamation Point After Disconnected From Computer
    iPod Folder with Exclamation Point After Turned On
    Good Thread About iPod Sad icon/Folder with Exclamation Point
    I hope this helps!

  • File with exclamation mark and cannot connect

    My ipod stopped working. I had a low battery so I charged it. Now when I try to turn it on, it just churns and churns and then the file with exclamation mark comes on the screen. Also, when I try to connect it to my computer, the computer doesn't recognize it.

    Unbelieveable, since last Saturday, I needed to fix up 3 iPods with similar problems from family members and friends, 2 connected with PC and 1 with Mac. I guess it will be a good idea if I can share with you all and hope that it can give you some hints when you try to fix yours before sending it for repairing.
    Before you do anything I suggest that you should read the following carefully..
    http://www.apple.com/support/ipod/index.html
    Most problems came from the iPod not being recongzied by the computer (mainly PC and I find it less often with Mac). Second issue is iPod not being charged for quite some time.
    I must say that I am not an expert but I did learn something during the past experience on fixing for more than 10 iPods but none of them are shuffle.
    The first thing you need to do is plug your iPod directly to the AC charger not the USB of your computer, and leave it for 2-3 hours and most of the time you will able to wake up your iPod.
    Secondly, do a reset of your iPod when it hangs, it is simple just press "Select"+"Menu" keys, which will not erase your data of your iPod.
    In case the above both do not manage to fix your iPod problem then you may force to do the following, but it will erase all your data therefore it is always to be wise to have a backup before your iPod got problem.
    1. Reinstall the latest iPod updater after the reset
    If 1 still not able to recongize your iPod by the computer then you have to put your iPod to DiskMode i.e. plug your iPod to the AC charges, do a RESET and press "Select"+"Play" keys, you will see the message "Disk Mode" in few sec. Then you need to connect your iPod with your computer, and hope that it will be recongized. If you are lucky to reach this stage then you simply need to restore your iPod updater, and your iPod should be back to normal.Please note that You may need to plug and unplug few times in order to let your iPod to be recongized.
    If your iPod still not able to be recongized then you have to format your iPod while it is in a Disk Mode, you need to use the Disk Utility software (for Mac - I am not sure about PC) to erase the Partition of your iPod then do a formatting and disk verify straight after. Then you should able to reach the final stage i.e. restore the latest iPod updater and sysc your iPod with your iTune.
    Additional hints which may help your during the fixing ..
    1. Try to do few attempts, which could take you as long as 1 hour
    2. Try to exchange cables to connect with your computer i.e. USB and Firewire
    3. If you fail to solve your iPod with your PC then try to fix it with Mac and vice versa. Surprisingly, I do have experience that the iPod got recognized by my Mac after I connected it with a PC
    Above are my experience and I am glad that more than 90% chance I am able to solve the iPods' problem with only one iPod Mini needed to be repaired.
    Good luck and hope it works in your case

  • In iMovie: I open a project that has been finalized. source fragment is missing. I see a yellow triangle with exclamation mark. Why is that and how do I solve the problem?

    in iMovie:
    I open a project that has been finalized. source fragment is missing. I see a yellow triangle with exclamation mark. Why is that and how do I solve the problem?
    please help.
    J. Aalbers

    Shouldn't really be the MPE at fault here ... what is the codec of the footage/sequence/project?
    Second, can you create a new project in PrPro, then in the media browser, import that sequence from the other project?

  • Red stopsign with exclamation mark when I try to open iTunes!

    When I click on the iTunes icon in the dashboard, a window comes up that has a stopsign with an exclamation mark. This can't be good..... What does this mean and how can I get back my iTunes?
    Help!
    Thanks.
    PS: I just did the last software update a few days ago and remember there was something regarding iTunes there. Not sure if that is relevant. I also had a system crash a couple of days ago and got nothing but the blue screen until I removed my battery and reinserted it....again, not certain if this is relevant either.....

    Thanks for responding Chris. I repaired permissions (there were alot) but not sure how to run Disk First Aid as the repair permissions area is actually under the "first aid" button. If there is another step, can you walk me through it?
    After I repaired permissions I rebooted but I still cannot open iTunes - the same stopsign with exclamation mark and iTunes logo come up....

  • How to delete the tracks with exclamation marks?

    I have just moved about 10 gigabytes of music I don't listen to off my hard disk to an external hard drive. This was to declutter my hard drive and get me down to about 50% free. Itunes now has all the moved tracks still listed with exclamation marks next to them all now. I want rid of these songs from my Itunes view. How can I get rid of these moved tracks now without manually deleting the batches. Annoying that exclamation mark field is not sortable or would be easy to mass delete.
    Anyone got a neat solution out there?
    Thanks in advance.
    Lorne

    Yes, but now you have lost all your regular playlists, ratings, play counts, last played dates, non-embedded artwork etc.
    Hope you don't miss them. If you do it might be possible to restore an earlier version of your library file and then bring it up-to-date with the free scripts at Doug's site.
    An all iTunes, no loss of data approach would have been as follows:
    Create a playlist called Found, select everything in Music and drag it into the Found playlist. Create a smart playlist called Lost matching All the rules Playlist is Music and Playlist is not Found. Your lost tracks will be in this playlist. You can delete them all with a Command-A to select them and Option-Delete to remove them. You can then delete the Lost & Found playlists.
    I normally recommend the scripts as being an easier way to do things that you may want to do again.
    tt2

  • ITunes Match sometimes skips / plays songs with exclamation marks

    Using iTunes Match (v10.5.3) from my MacBook (OS X 10.6.8) I synched about 60G of music located on an external hard drive connected to my home-based AirPort Extreme base station into Apple's cloud. It works great from my iPhone and the iMac in my remote office, but occasionally when I connect with my MacBook I get these confounding exclamation marks between the song list number and the selection check box.
    When this happens and I attempt to play a song with an exclamation mark sometimes iTunes prompts me to connect to the hard drive connected to the Airport and when I don't the exlamation points appear. Other times I can play the songs, but only if I individually select them; otherwise it skips all the songs with exclamation marks until it finds a local song (or recording) (i.e. without an exclamation mark).
    Sometimes restarting iTunes gets rid of the exclamation marks, sometimes it doesn't. I've noticed that I often have this problem when I upload new music to the Airport-connected hard drive. But sometimes it happens without me uploading.
    Through trial and error I'm starting to get a sense of what's happening but it still feels kind of arbitrary. Can someone explain what's happening?
    Many thanks in advance.

    The problem is that iTunes thinks the external HDD is not connected so it can't find the actual song files. So the problem you need to solve is why is the external HDD not connected.

  • I'v downloaded a tv series,paid for it, its in my itunes but with exclamation marks next to it, every time it tries to download the series it says "part of the file seems to be corrupted" and tells me to redownload it.Tried that and it comes up the same.

    I'v downloaded a tv series,paid for it, its in my itunes but with exclamation marks next to it, every time it tries to download the series it says "part of the file seems to be corrupted" and tells me to redownload it.Tried that 8 times and it comes up the same. What do I do?

    Clear the contents of ...iTunes\iTunes Media\Download and try one more time.
    If the problem recurs use the "report a problem" links in your account history and explain what has happened so far. There may be a problem with the source rather than your download of it.
    tt2

  • Syncing hebrew notes with icloud distorts them by replacing spaces with exclamation marks. how do i fix this?

    syncing hebrew notes with icloud distorts them by replacing spaces with exclamation marks. how do i fix this?

    I'm syncing my iPhone 5 and my iCloud account. I open the account on my PC with a Google Chrome browser.
    iPhone:
    The same note on iCloud:
    So.. Any ideas?

  • Yellow triangle with exclamation mark under iPod Properties - Hardware

    I am not able to see my iPod shuffle icon on itunes.  When I viewed iPod properties - hardware, I see a yellow triangle with an exclamation mark and it says, "USB Mass Storage Device". What does this mean and how can I fix it?  Also, device status:  Windows in uninstalling this device. (Code 21)

    Since you use Windows XP, see if this document and procedure related to the iPod's drive letter is applicable.
    http://support.apple.com/kb/TS1493

  • Help! Folder icon with exclamation mark!

    Hello. I turned my iPod Nano on and all I got was a folder
    icon and an exclamation mark! How do I get this off? The
    computer wont recognize it!

    I had the same problem on my Nano last week. I also had it a couple of weeks after it first came out and had to send it back to be repaired - useless idiots took 2 months and they didn't even know where my iPod was so they just sent me a new one.
    Anyway....
    I tried doing the restore factory settings with the updater but it didn't work, i got "firmware update failure. Disk write error". Faffed about with it for ages and then decided to format using Windows which then allowed the iPod updater to work and restore the factory settings.
    All sorted now!!!

  • Ipod nano shows icon of folder with exclamation mark on start nd then shuts

    i just got a new ipod nano i tried to start it after charging it but it shows me an icon of a folder with an exclamation mark and then shuts off.can nybody pls tell me how to d the entire setup from the start to end please

    All i can suggest is that you try and restore it on another computer (maybe a PC) and see if it fixes the problem. I am a service technician and I've done pretty much all the things you've tried on a iPod Video and still had to replace it so it looks like that'll be what you need to do.

  • Folder with exclamation mark... apple website is no help at all.

    Hi there, I recently got an ipod nano, and it broke after 10 minutes out of the box. So i sent it away to be repaired and it came back and it worked! hooray! So i put some songs on it and tried to play them, but they all just skipped through. After some time fiddling with itunes and the ipod, the ipod basically wouldnt play any songs, i couldn't transfer anything to it or update it. So i tried to restore it, but it came up with "Firmware update falure, Disk write error". I tried the previous ipod updater version but the same message came up. I've tried resetting, restoring and doing everything to my ipod that has been suggested by apple. I have tried putting it in disk mode but that doesn't seem to help. I have reinstalled itunes and the ipod update software. I have the latest updates for my OS and basically I'm at my wits end. I've already had to send this thing away to get repaired once, don't tell me I have to send it away again..... There must be something I can do? Any ideas anyone?
    Custom Built Windows XP Pro
    Custom Built   Windows XP Pro  

    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/ipod/download/
    http://www.apple.com/itunes/download/
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iPod Updater and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery replacement (with pictures)
    http://www.kokopellimusic.us/KM_instructions.htm
    Have I tried this myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

  • Help! Ipod nano with exclamation point folder icon.

    My ipod nano (1st gen) showed a folder icon with exclamation point after an unsuccessful sycronization. Then the ipod didn't work anymore. I tried several times to use the reset method mentioned here http://docs.info.apple.com/article.html?artnum=61003 without any success. Basically, after I force it into disk mode, my computer still did not recognize it and asked me to insert the disk (when click with right button).
    Since I bought it more than one year ago, the warranty has expired. So return it to apple is probably not a viable option. I am wondering whether there is anything else I can to to fix the problem? Does anybody know what kind of problem it might be, hardware problem or just the software screwed.
    Thanks in advance.

    In my opinion, iPod with exclmation mark folder icon means a corrupted OS with an iPod.
    . Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    or if you cant find a Mac
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iTunes 7 and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0

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