Ipod hold button not working

I sent my ipod to apple to get the battery replaced.
On receiving the ipod back i realised the hold button did not work and that the ipod was continuosly crashing when on the move and downloading songs from i tunes.
I contacted the support team thinking i could send it back under the 90 day gurantee (because it was apple who sent me the new ipod back), but because i purchased it 2004 they said I had to purchase some apple protection at £39.99, is this true?
Even though it was apple who sent me a brand new ipod back!!

Have you tried resetting or restoring the iPod?
Basic troubleshooting/F.A.Q
HP Desktop   Windows XP   iPod nano

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    Hi
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    Fixing the home button (Video) Images of the inside of an iPod
    https://www.youtube.com/watch?v=yi2BIAgDZno

    fix for Home button
    iPhone Home Button Not Working or Unresponsive? Try This Fix

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    The hold button on my iPod video recently stopped working for no reason I can see (I've never dropped my iPod or gotten it wet or anything). Essencially, when I switch the hold button on, nothing happens (it certainly does not lock the buttons and the little lock symbol doesn't show up).
    Is this something I can have repaired under the warranty? I would like to have the hold button since it helps keep songs fron accidentally playing. I wasn't sure if I sent the iPod in if it's something they could fix or replace or whatever and I couldn't find anything on the site about this so I thought I would try posting here for help.
    Thanks in advance!
    Powerbook G4   Mac OS X (10.4.3)   5th Generation iPod Video.

    It might be, though as you have already tried it is less likely.
    The hold switch is largely a mechanical switch and I hoping that maybe he electronic end of the switch might just need restting which could happen during a firmware upgrade (or in your case re-grade).
    Nowt to lose...give it a while...else its the repair shop (get an estimate first, a new one maybe cheaper)

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    My ipod is the ipod phota and my problem is that my hold button seems to have stopped working. It will move side to side but it remains locked no matter which side it is on. It is like it is frozen with it on lock mode so I cant restart it. If any one can help that would be great.

    I don't know for sure but it's my impression the Apple iPod's "iHold" switch is not a very robust design and is subject to failure. Apparently shortly after the warranty is over. If yours is still under warranty take it back to iStore, they will probably replace it. My daughters iPods' warranty just ran out... hold switch broke.... oh well, tough luck. The genius at the istore's genius bar (their terms, not mine) said I could probably find someone on line that could fix it.
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  • Hold button not working (ping: anyone who is familar with the inside)

    This is a ping to anyone who knows anything about the interior of an ipod. My hold switch is staying on, and when I flip it off, its still locked. So what has to be connected inside of my ipod in order for this to work?

    What switch needs to be connected?
    The hold switch.
    You asked about the inner workings of the iPod (for some unknown reason).
    “So what has to be connected inside of my ipod in order for this to work?“
    What is the hold switch connected to on the inside? Since my hold switch will not go on and off I assume I moved something when I took it apart.
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    Because???
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    Try:
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    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
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    Before you restore/update the iPod make sure that your iTunes library has the version of apps that are presently installed on your iPod. Many apps have been update and the update apps are not compatible with the 2G iPod. I would do that by deleting the apps from your iTunes library and then transfer them to your iTunes library. See:
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    iOSSearch - search the iTunes store for compatible apps.
    Vintapps 3.1.3 - paid app.
    Apple Club - filter apps by iOS version.

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    I'd take it back - especially if you bought it recently.  Most of the time they're REALLY NICE about taking care of the products.
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