Ipod in windows, but not in updater or itunes

I followed the help/support links for both updating the ipod and the "windows sees it but itunes doesn't" but none of the tips worked. I reinstalled itunes and have the most recent ipod updater installed, but when i go to update it says "Plug in an ipod to update it." However, it is plugged in and recognized by windows and shows up on My Computer. The same problem in itunes: under file - "Update ipod" is not a selectable option. Please help!

Welcome to Apple Discussions.
You mean you have tried the things here: iPod shows up in Windows Explorer but not in iTunes, iPod Service Error or Please reinstall iTunes
Or if you are using a laptop: iPod not recognized when connected to Windows laptop via USB?
Sorry but please confirm. Any other things such as strange noises?

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    SOLUTION
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