IPod incident

Good morning,
I had an small incident with my iPod Nano a few days ago. A let it fall from a height of approximately 40 cm. I was surprised with such fragile equipment, as even being an extremely small drop, was enough to damage the earphone's entrance.
I still have it's warranty, but people from Apple Brasil don't let me use it since they argue it was my fault to let it fall.
They say I have to pay R$269 to have it fixed.
The thing I'm questioning is such fragility. This kind of equipament made for use all around even while practicing sports, should be a little stronger.
This is my 4th iPod, I also have an iPhone 5s and just brought the latest macbook air, but this kind of relation with costumers makes me wonder if is it a good idea to keep being an Apple user.
Does anybody know an e-mail I can reach Apple so I can write it to them? People on the phone just can't help me and neighter can people from online support.
Sincerely,
Rafael.

Thomas - the constant rebooting you refer to is happening because either 1) the iPod software is corrupt or 2) the drive is damaged.
If you check out the iPod troubleshooting basics information you'll find out how to set the iPod into disk mode and how to reset it. If you can reset the iPod and then immediately put it into disk mode you can then use the restore CD to reinstall the software.
When the iPod is constantly rebooting as you describe, doing the reset and then performing the disk mode command immediately afterwards can be a little tricky - getting the timing right so that you perform the disk mode command before it spontaneously reboots but not too early can be 'fun.' And if the drive is damaged, it will be useless. But I've resurrected quite a few iPods that appeared to be dead.

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HT1535 Transfered my music and video library from my laptop to my PC. Syncing my PC to my IPOD classic and my IPAD without incident. But when I try to sync my IPOD Touch to my PC, the only thing that will sync is the music I purchased. Help!

Transfered my music & video library from my laptop to my PC. Syncing my ipod classic and my ipad without incident to the PC. But when I try to sync my ipod touch, the only thing that will sync is music that I have purchased on that PC. Any ideas?

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3G ipod suddenly DIES in no frills incident!!

I am a long time mac user, going back to the apple II +. While I have had my ups and downs I have always remained optimistic trough many crashes and drive failures.
Now my 3G ipod, purchased 2 years ago, suddenly died one day a few weeks ago. I had just updated to itunes 5.0.1 and done the recent security update too. These were the symptoms, similar to many I have seen elsewhere in the discussion boards:
1- Ipod is not recognized at all by my, and my partners, mac. Not in disk utility, tech tool pro, or disk warrior. Nothing. It had already been set to disk mode. So unable to do any software restore or erase.
2- Only the apple logo comes up on the screen for about 5 seconds, disappears, then comes back. It does this until it runs the battery out and eventually a battery with exclamation point comes on and disappears.
3- Does not respond to reset, the apple logo does disappear, and it flashes as though it had taken the reset, but the it continues in the loop of 1.
4- 1 is accompanied by a clicking sound (the dreaded drive failure sound).
As it is two years old, it is out of warranty, and even if it was I am in Europe and it was purchased in the states. To "fix" it, meaning to replace the drive, would cost 250 Euro = almost cost of a new ipod.
I can only be suspicious of tech manufacturing versus tech marketing. It seems electronics nowadays are built with a life expectancy of 2-3 years. So that one has no choice but to upgrade to the next latest edition. Yet the marketing and even the design of products such as the ipod, suggest that it is clean, perfect, no screws, no flaws. As though Jobbs had pushed out the perfect silver and white egg. Though without even dropping it once, with very light wear, this egg seemed to take its own life from within.
I am not going to say that all of the music on my ipod was legitimately acquired, though more than 90% of it was. Maybe this is negative ipod karma coming back to get me in this lifetime. This leads me to a further query. Perhaps there is a way to encode mp3, or aac files to cause physical harm to the drive in the ipod. But so far I can not find any confirmation of this.
All I know is that now I have a sleekly designed 300 dollar paper weight.

Thomas - the constant rebooting you refer to is happening because either 1) the iPod software is corrupt or 2) the drive is damaged.
If you check out the iPod troubleshooting basics information you'll find out how to set the iPod into disk mode and how to reset it. If you can reset the iPod and then immediately put it into disk mode you can then use the restore CD to reinstall the software.
When the iPod is constantly rebooting as you describe, doing the reset and then performing the disk mode command immediately afterwards can be a little tricky - getting the timing right so that you perform the disk mode command before it spontaneously reboots but not too early can be 'fun.' And if the drive is damaged, it will be useless. But I've resurrected quite a few iPods that appeared to be dead.

HELP! iPod no longer works after update

I've been using my 20gb clickwheel ipod without incident for a year now, my last update had been iTunes 5 and hadn't updated my iPod recently either (why bother..it worked fine?).
I wanted to purchase music from the iTunes music store, but it wouldn't let me unless I upgraded to iTunes 6 and updated my iPod. OK - so I did that- upgraded iTunes to 6.0.1 and updated tghe iPod using the latest updated dated 2005-10-12. Then the horror begins.
On the first attempted synch post update - my iPod screen turned into a folder/exclamation point icon and stopped working. I tried resetting by holding down the center button and menu..it restarted and went back to the same folder/exclamation point icon. No luck.
I've tried restoring it repeatedly and then synching my library back to the now clean and restored iPod and it stops synching at different points and crashes (after 31 songs - crash iTunes - iPod freezes on the "Do not disconnect" screen - strange clicking noise - restore - try again - 58 songs...same... restore ..again...45 songs.. you get the picture).
It worked fine BEFORE the update except I couldn't purchase music. There has been NO change except installing the updates (it hasn't been jostled, dropped or anything). What can I do? The update killed my iPod?!!!! I am at my wits end!!!!!!
-Tory

OK..I've tried many things and my iPod is still hosed after updating. I upgraded my Mac to Tiger. I was told that the there might be some issues with synching using firewire with the new update - so I bought a USB cable and tried synching with that.
I have the same issue as before. I can restore the iPod, but when I start synching my music from Itunes back to the blank, restored iPod - it synches up anywhere from 20-200 songs and then freezes (spinning beach ball on one song halfway synched for an hour - then force quit iTunes - and start all over again: restore, synch, crash).
You know, I got burned by the 1st generation 5gb iPod battery issue, then the headphone jack stopped working on my 2nd generation, now my monochrome clickwheel iPod freaks out after Apple forces me to update so I can get my paid music back (it removed, yes, REMOVED my purchased songs because I was still using an older version of iTunes - when I updated to 6 I got them back - how Microsoft is THAT?).
I am really losing my faith in Apple's ability to make a quality product.I am despondent. If anyone has any advice - I would be most grateful...

Ipod not found - will not sync; restored and lost everything. Please help.

To whom it may concern,
My iPod Classic has worked perfectly for the few years I've had it. I only use it a few times a month on average so it's still in really nice shape.
Earlier today, I went to sync it like I do every couple of weeks whenever I add new songs, and something strange occurred. At first, it seems to say "Syncronizing..." but quickly stops and displays the "Connected" status instead - not long enough to sync even one song.
Sure enough, I checked it and it had not updated.
After using the "Run Diagnostics" option, it tells me "Device Sync Tests Results: No iPod touch, iPhone or iPad found."
Yet - under "Device Connectivity Tests", it does say "iPod Found" and it shows up as a device in my iTunes - but not in my Devices (under Preferences).
I followed every step in the troubleshooting guide that iTunes directed me to, each with the same results. As a last resort, I used a Factory Restore, which was what the website told me to do.
To my horror, the problem STILL persists - and I just cleared out not only all of my songs, but photos that were very important to me that I only had on my ipod. I even tried to do a backup first, but my device would not show up under the "Preferences/Devices" category, I could not even save them before I restored it.
Now I am stuck with an ipod that will not sync with my itunes library, and an ipod that has absolutely nothing on it. At least before I restored it, it had all of my old music and photos on it.
This is very frustrating and upsetting. If there is anything that might be able to be done, please help - and please, do not send me back to the same webpage - I already tried everything there at least twice now.
I also borrowed a different cable to make sure it wasn't my adapter, and there was no difference.
To make matters worse, as I am trying to find someone to assist me, I received this message after entering my serial number;
"It looks like your product is not covered for complimentary technical support, so you may need to purchase a single incident of support."
This iPod already cost me $250.00 and that was steep in and of itself. I really do not feel that it would be fair to have to pay even more just to get some help when it malfunctions.
If absolutely anything can be done, please help me. I would be very grateful.
Thank you in advance for any assistance.
    P.S.- This is a copy of the error message I received;
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
ASUSTeK COMPUTER INC. X202EV
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 007DB9C80C439708
Current user is not an administrator.
The current local date and time is 2013-11-28 22:05:46.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: e38663b94f826b3f535ae2a59ada9fea
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:    {F0006950-D07F-4649-AD41-A38C48C0B9DA}
Description:    Microsoft Wi-Fi Direct Virtual Adapter
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {4CD83EC0-97FE-4E11-9DC2-0A1A28338772}
Description:    Qualcomm Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.30)
IP Address:    0.0.0.0
Subnet Mask:    0.0.0.0
Default Gateway:    0.0.0.0
DHCP Enabled:    Yes
DHCP Server:
Lease Obtained:    Wed Dec 31 16:00:00 1969
Lease Expires:    Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name:    {C6056BBC-55CD-40AC-85EA-86167FEDB5D0}
Description:    Qualcomm Atheros AR9485 Wireless Network Adapter
IP Address:    192.168.1.112
Subnet Mask:    255.255.255.0
Default Gateway:    192.168.1.1
DHCP Enabled:    Yes
DHCP Server:    192.168.1.1
Lease Obtained:    Thu Nov 28 21:26:04 2013
Lease Expires:    Fri Nov 29 21:26:04 2013
DNS Servers:    192.168.7.254
Active Connection:    LAN Connection
Connected:    Yes
Online:        Yes
Using Modem:    No
Using LAN:    Yes
Using Proxy:    No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-11-28 22:05:29.
**** Device Connectivity Tests ****
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Connected Device Information:
FLUKE (E:\), iPod classic running firmware version 2.0.1
Serial Number:    8N837N2A2C7
Bus Speed:    61440
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

This issue has been resolved - my Support Advisor, Edgar, was able to discern what was causing the problem.
It appears that, despite years of never experiencing this, one of the latest ipod updates actually altered my device's personal settings and changed it to "Manual" for all synchronizing; even performcing Factory Restores did not change it back to being automatic.
My ipod is working as good as ever now thanks to Edgar. If anyone else is having this problem, please make sure you check your device's settings in iTunes and see if "Manual" is checked - even if you never changed the settings yourself and have no reason to suspect that to be the problem, as was the case here. If it is checked - uncheck it to enable automatic syncing.
So relieved this was not a much more serious problem. I've missed having my music on the go. Thanks, Edgar!

Hello can someone help me I have an iphone 4 and my daughter has an ipod touch we are on the same email address but somehow with in the last 25hrs all of my contacts are gone and only hers on on my phone is there a way for me to get all my contacts back?

Hello can someone help me I have an iphone 4 and my daughter has an ipod touch we are on the same email address but somehow with in the last 25hrs all of my contacts are gone and only hers on on my phone is there a way for me to get all my contacts back?

If you need assistance with finding any of your restores or attempting to restore from any that happened prior to his incident follow this article
http://support.apple.com/kb/ht1766
IF you do find a backup that has your contacts; I'd /highly/ recommand turning off your wifi network after the restore is finished because if the issue is with your iCloud your contacts may merge back with her's.
With iCloud you DO NOT want to share the account; bad things happen Evil evil thigns...
But in all seriousness; if two devices have the same iCloud; iCloud is told to merge and sync infomation between hte two and can't tell that it doesn't belong to the same person

My iPod Touch (5th gen) is deleting a GREAT amount of music upon syncing with iTunes. HELP

It all started on Saturday (February 22), as per usual, I connected my Ipod touch to my pc and I have it connected so that it syncs automatically. I was going to do my daily workout and I had a song playing on repeat. It could be possible that I started playing the song while it was syncing, but I'm not too sure. When the song had repeated two or three times, my iPod stopped playing music. When I looked at my iPod, it had the "play" symbol, but the song was not playing at all. I looked at my iTunes and it showed that my song was missing even though it was clearly playing moments ago. This has happened to me a couple of times before and all I did to fix it back when it had happened was just to disconnect and reconnect my iPod. Then the "!" marks would disappear, but that didn't happen this time around. I should also mention that I have the 64gb iPod Touch with only 6gb free (at the time when the iPod failed) and I had around 6,000 songs. Maybe 5,000 (I don't remember). So when I reconnected my iPod, It showed that there was around 20gb free and there was around 4,000 songs in my iPod (so it seemed that I lost around 2,000 songs). At this point I started to panic and I did not know what to do. When I tried to play my music on my iPod, it just kept skipping songs until it found one that it can play. But when I skipped more songs and tried to go back to the song that was able to find to play, that song was just skipped. I should also mention that I DO NOT keep a backup of any of my music. I then decided to use a program that I have that can export my music from my ipod to my pc. When it finished exporting, I noticed that It only saved around 3,000 songs (so I lost half of my music). Then I looked at my iTunes, it said that there was 4.000 songs in my iPod. I looked through the music that my iTunes detected on my iPod and found songs there that were not shown to be exported, but they were unplayable. When I looked through my ipod for those songs, they were not there. I disconnected my iPod, reconnected it, but the songs were still missing. I then decided to sync it (up until this point, I had Auto-sync disabled) and the 20gb of free space turned into 50gb of free space. I had no clue what was going on and was afraid that I had to restore it. I looked for solutions online and could not find anything. I restarted my iPod in hopes that something would happen, but all that happened was the 50gb of free space turned back to 20gb of free space. Nothing was working so I had no choice but to restore it.
Also, I had a manga app and the chapters I had downloaded there were also deleted (meaning that music was not the only thing that was deleted). And in case you were wondering, both my iTunes and iPod were up-to-date at the time.
It is now Thursday (February 27, midnight, with around 4,000 songs) and I was adding some lyrics to a specific song. When I tried to play this song on itunes, it gave me the "!" mark. Then I noticed that my iTunes was syncing with my iPod, but it was stuck at "Step 4" of synchronization. Growing impatient, I decided to take my chances and disconnected my iPod. I searched my iPod for the song that was missing and when I found it, I was able to play it with no problems. I restarted my iPod and reconnected it again and it started syncing (even though I have auto-sync disabled) and was stuck at "Step 4" again. I disconnected it, restarted my iPod again, and searched for some answers online. I then found out that there was an update for iTunes (11.1.5). When it was finished, I reconnected my iPod and the synchronization problem was fixed, but then it showed me that my iPod had 51.47gb of free space and more than half of my music was gone. My iTunes CURRENTLY shows that I have 2,544 songs in my iPod, but when I shuffled all my songs in my iPod, it showed that I had only 327 songs. I learned my lesson from last Saturday and now have all my songs saved so getting back my music (right now) is no problem. However, I'll probably have to restore my iPod just to be safe.
Any ideas of what might be causing this? I do not want to keep repeating this process. I'm a big music person and losing thousands upon thousands of songs pains me greatly. I don't know if this is relevant or not, but I like to listen to my iPod when I sleep; so basically my iPod is playing for 6-8 hours every day (while charging). I've been doing this for 4+ years and it never really caused me any problems. Also, I keep my music very organized with labels and tags in almost every song along with a lot of playlists. Before this whole incident happened, I had over 200 playlists. I don't know if that might have.. "overloaded" my iPod? but yeah. Thank you for your time. Please Reply.
-Windows User-

I would either say that the iOS is correpted due to a software glitch or y have have a hardware problem like bad memory locations that are corrupting the iOS.
- Restore from backup via iTunes. This will install a fresh copy of the iOS. See:
iOS: How to back up
- Restore to factory settings/new iOS device.   This will elimate corruptin in the backup causing the problem.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

My Screen quit on my ipod nano 6th gen... still syncs to my mac but the screen functions wont work... Whats up with it?

My Screen quit on my ipod nano 6th gen... still syncs to my mac but the screen functions wont work... Whats up with it?

Read the PDF user manual for a possible solution: iPod Manuals and/or iPod Nano Support
Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase.
If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.

IPod doesn't sync with iTunes at all...

I'm having trouble with my iPod is because it does not sync with the computer. I assume the iPod doesn't recognize it somehow. I've tried to manually manage music and videos but when it told me to disconnect, the box was not checked. Awhile back, I deleted some music from the MY MUSIC folder, the folder was too full of music that it deleted all of my music, (including videos). My only concern is that my iPod has stopped syncing to the computer ever since this incident occurred. If you can, please share what needs to be done in order for my iPod to sync properly and gain all the songs and videos I had added after losing EVERYTHING Thank you.

I think I know the problem and it's solution. The iPod "thinks" it's linked to a different library and therefore does not synchronize. No idea what happens in the background there, but here is what I did:
First, I went back to the previous update on the iPod (not sure if that's necessary at all, but I just wanted to go to where I started from.
The UNinstalled iTunes (to be safe I backed up my tunes) and reinstalled it. Then pasted backed up tunes into new iTunes music folder and overwrote newly created iTunes library files.
Then I connected the iPod, which now told me that I had an old version and needed to update, which I did.
Then a window popped up and told me that my iPod was connected to a different library and if I want to connect to this one, overwriting everything on the iPod, which I said yes to (it didn't matter anyway, since it was now empty after the RESTORE I had done).
iPod then downloaded all the songs from my library again and we are as happy together as we've been before
I think what happened was that after installing the latest update, that window with the "different library connection" had popped up as well and I must have clicked NO because of the "overwrite" comment which scared me. Unfortunately, even with "reset warnings" it then never popped up again and until I reinstalled iTunes.
Hope this helps!

Did a corrupted (8008) iTunes video corrupt my entire iPod (80 GB classic)?

I've had a black 80 GB iPod since around the time it was first released (January 2007). Until about 6 months ago, I never had any problems with it - I could download songs, TV shows, movies, and games without experiencing any problems.
About 6 months ago, when downloading a TV show season package, I received a message on one of the episodes that I'd never seen before, error 8008 (which told me that the file was corrupted and could not be downloaded). After some unproductive back-and-forth with a representative, I gave up on the episode and deleted the file from my computer hard drive completely. Of note, even though I'd given up on the episode and removed it from my iTunes download list, it appeared on my iTunes download list randomly last week and there were no problems with the download.
But ever since the original incident 6 months ago (when I received the 8008 error message), my iPod has turned on me. Videos that I have downloaded since then (both movies and TV shows) will suddenly freeze and the iPod itself will start making this noise - kind of like a computer when it's "thinking" - and I can feel the iPod churning in my hand. This is usually accompanied by a harsh loud scratching and "bleeping" noise on the audio, and the screen goes black. On some videos, I have been able to fast-forward for several seconds and then it returns to normal. On some of these videos, I have to fast-forward several times during the video because it will happen more than once. And some videos I simply cannot watch because the iPod will not permit me to fast forward over the corrupted segments. It takes a lot of effort and many attempts at resetting before the iPod will become "unstuck." Songs and albums I've downloaded also have minor "skips" in certain places as well (kind of like a CD with a tiny scratch) but this is not as frustrating as the TV shows and movies ... a "skip" here or there is nothing compared to paying $15.99 for a movie you cannot watch!
Edited to add: None of the videos I downloaded before receiving the 8008 error have had any problems since the 8008 error appeared. I can still watch them all just as before. No skipping, no freezing, nothing. It is only videos I've downloaded since then that have had these issues.
Oh, also after the 8008 error, I began seeing a white screen I'd never seen before after turning on my iPod telling me that my iPod needed to be restored. I had never seen such a message before. Again, I followed all of the steps that Apple suggested; it kept happening anyway. I saw this message for about 4 months, but I haven't seen it since.
Currently, I have 31.80 GB free on my iPod. I have never "overloaded" my iPod and have never had less than 20 GB free at a time. I've never dropped my iPod; I keep it in a protected plastic case; I update the iTunes software every time it is available; I am not using Genius; I have never imported a video or a CD that was NOT from iTunes into my library - after my library was erased when I upgraded from the earlier version to the 80 GB model, I didn't feel like uploading my CDs all over again, so this cannot possibly be an issue related to getting a "virus" from downloading movies from the Internet.
Is my iPod corrupted forever? Will it always be a guessing game from now on as to whether a video I've downloaded will be perfectly fine or whether it will skip and freeze and not permit me to watch it? (In which case, iTunes certainly doesn't return money, as the download on their end was "successful.") How do I go about fixing this problem when the iPod - while in perfect condition otherwise because I've kept such good care of it - is no longer under warranty?

Also, if there's a better place to post this question, please let me know how to post it elsewhere. I tried to do so but I suppose I'm not permitted to double post in different forums?

Multiple iPod Touch issues

I received my iPod Touch last Thursday and then spent most of Friday just trying to get the blasted thing to accept my wireless password. Note: I have multiple wireless devices, (one router) all of which use the same password with no problems. Finally, it accepted the password, allowed me to set up my ID and account, only to almost immedialy lose the wireless connection. Over the weekend, the iPod couldn't even find the wireless network. Finally, this morning I lugged myself to the Apple store (40 minute drive), waited for 45 minutes and finally got someone who knew what he was doing. Surprise - the iPod couldn't find the store's wireless network! After messing around a bit the "genius" (not a slam, this is what they call the techs) accepted that the problem was with in the iPod, not the user. He then replaced the iPod. Flash forward a few hours: I'm at a Panara Bread and decide to see if the iPod will work - nope, nada, nothing. It could not find the network! Came home and tried again - nope, nada, nothing! I keep getting the same error message: cannot connect/wrong password. I use the same password for multiple devices, none of which have this problem. My wireless router (Linksys) has only this one password programmed. My laptop (Windows), printer, phone all recognize and accept this password. The iPod will not. What do I do? I'm getting ready to scream because this is taking way, way, way too much time. I've never had this much trouble with a device before and really have no clue as to how to resolve this issue once and for all. Any help, any one can offer will be extremely appreciated. Thank-you.

I am so incredibly disappointed in Apple!! I have owned my Touch for less than a week and have already been given two replacement units - neither of which have worked. I have visited three Apple stores, worked with 4 different techs and had two long telephone contacts with tech support. Yet, I still am unable to get a Touch that actually works!
I did manage to get the third iPod to recognize the network, but the way I did it makes no sense to me - perhaps it will to someone with more knowledge. This is what I did after the store appointments and after the long phone tech support incident: Using the USB cord, I connected the iPod to my PC, accessed the Apple site, registered with my user name/password, went to the i-Tunes store, attempted to set up an account (more on this in a moment) and when the store recognized the iPod and accepted the registration, I unplugged the iPod from the PC and suddenly it found the network. Incidentally, I did this myself, with no input from the experts, it was simply an idea and it seems to have worked, at least somewhat. Now, as to why I say "somewhat": while the iPod can find my home wireless network, it cannot find any other network, including the Apple store network. No matter where else I take the iPod, it reads "network not found" or "no network access". On the iTunes setup: I managed to get all the way through the account setup before the iPod lost the wireless network, but at the last screen, the system kicked me out saying I was using an invalid password. BTW: this is the exact same password the same system had accepted less than five minutes before this error message appeared.
The final blow to all this incredible hassle happened just a bit ago: I tried accessing tech support, using the same serial # I've been using (the latest serial # from the latest iPod they have given me) and received a message saying that I must now pay for support!! Okay - so let me get this straight: I buy an iPod. It doesn't work. I take the iPod to the Apple store, where they confirm that it won't work. I am given a second iPod - which fails within hours. I return to the Apple store, am given a 3rd iPod - that also fails within a few hours. Now, I've used up my free support?!! Interesting.

How Can I Recover Paid For iPod Click Wheel Games

Well, well, well. It seems that Apple iTunes had really ****** me off today. Here is what happened
Recovering iPod Classic Click Wheel Games
Here is my story and at the bottom are my Questions
The hard drive on my old computer crashed and I bought myself a new one. When I finally decided to put more on music onto my iPod Classic something happened. iTunes disabled without deleting my $300 worth of iPod Classic Click Wheel Games. I've called and contacted them for support to no avail. I believe I forgot to authorize my new computer before putting on my new music.
Just before Christmas I called Apple support asking questions & the man on the phone didn't have very good advice for me. He said that maybe iTunes could replace the games for me. So I started looking at iTunes for iPod Classic Click Wheel Games and they were no where to be found. Apparently Apple had removed them from the store and yet they sell iPod classics.
http://www.macrumors.com/2011/09/30/apple-removes-ipod-click-wheel-games-from-it unes/
After Christmas I tried again to contact them about my iPod Classic to try and have my $300 worth of click wheel games replaced. While I waited on the phone for an hour while they played poor quality music into my ear giving me sever headache. I was already frustrated as it is and when I got a hold of someone she I had trouble understanding her. (I have poor hearing, had a headache and was frustrated) She gave me advice to contact Apple about the iTunes store. I called again and got a hold of someone who i could better understand. He gave me a step by step information which was the same as the last person I had contacted.
Now I sent an email to iTunes store asking if i could get help
All the iPod Classic Click wheel games files were still on my iPod. Now I needed some way of retrieving the files. I made a that attempt at contacting apple and they told me that i Could "Check for Available Downloads". Which was the very first thing I'd Tried. But these are files which i believe apple only allowed One Download. I could not get my files from Apple.
Now I sent them a 4th Very long message stating what happened and Asking for Answers for Four Questions.
The files are still on my iPod Classic & I would like to Please get some answers to My Questions Which I WANT You PLEASE to Help Me with.
The files are still on my iPod Classic & I would like to know.
1) Is there a way for me to Re-Activate my 2.3gb of iPod Classic Games so that they will once again work?
2) Is it possible to copy the games from my iPod onto my computer & How Can I Copy these iPod Classic Games from my iPod Back Onto my Computer?
3) If I can find these files from somewhere else lets say one of my friends or Bit Torrent. Can I copy or download the files to Replace my $300 worth of games and put them back onto my iPod?
4) If I find a way to replace my games without Apple & iTunes help. Will Apple iTunes let me put the games back onto my iPod without deleting them thinking that I have stolen something which i paid for?
After all I have already paid for the files.
I really want to Download these games back from Apple iTunes Or to re-activate my iPod classic games and copy them from my iPod back onto my computer. It seems that this isn't possible. If this isn't possible I Am Going to Be very Skeptical about ever getting a iPod Touch or iPhone. I've already been telling a lot of people about my problem.
So Far Unfortunately for me Apple & iTunes has not been very much help.
Thank You for reading my message. Please help me with the answers to the 4 Questions
The message which they sent back Has Made Me Angry. I'm Not going on apple pay per incident Paying $35 for a phone call if they can't send me an email with answers to these four ******g questions. So I suppose you can tell that right now I Am ****** Off.
Since I sent the first message I authorized my new computer which didn't re-activate me games.
Then I went onto Google searching "how to copy files from iPod to computer."
Which Led me to this website
http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/
I downloaded a trial version of Touch Copy
Somehow I managed to re-activate my lost games and copy most of the files back onto my computer using "Touch Copy".
Then I downloaded the last 4 missing files from somewhere else but I'm not posting where i got them.
Now that I have fixed my problem without Apple's expensive help
I Really Want To Know the answers to questions # 3 & 4
3) Can I copy or download the files to Replace my $300 worth of games and put them back onto my iPod?
4) Will Apple iTunes let me put the games back onto my iPod without deleting them thinking that I have stolen something which i paid for?
After all I have already paid $300 for the files.
I Thank You For taking the time to read my message.
PLEASE HELP ME

Alexie Sundukov wrote:
1) Is there a way for me to Re-Activate my 2.3gb of iPod Classic Games so that they will once again work?
Transfer your purchases into an authorized library, recover other media from the device, restore the device.
2) Is it possible to copy the games from my iPod onto my computer & How Can I Copy these iPod Classic Games from my iPod Back Onto my Computer?
Transfer your purchases into an authorized library
3) If I can find these files from somewhere else lets say one of my friends or Bit Torrent. Can I copy or download the files to Replace my $300 worth of games and put them back onto my iPod?
Not really. All ClickWheel games should be locked to the account used to purchase them. If your friend wished to authorize your library that would work. At the time of purchase you were told that you got only one (successful) download of the content after which it would be your responsibility to maintain backups.
4) If I find a way to replace my games without Apple & iTunes help. Will Apple iTunes let me put the games back onto my iPod without deleting them thinking that I have stolen something which i paid for?
It will be fine. If you transfer the games into your library they can then be copied to any compatible device where they will work. The key is that the library doing the transfer is authorized to the relevant account when you update the content.
tt2

6th gen ipod nano not recognized by itunes on my PC (Windows 7). tried everything to fix, but still not working... please help

I have a 6th gen ipod nano that is not recognized by itunes on my PC (Windows 7). I get an error that it 'could not be identified properly'. I have tried all tips on the apple site to correct the problem, including unistalling and reinstalling itunes twice. Nothing works. Has anyone tried something that worked that is not part of the Apple support page (http://support.apple.com/kb/TS3218)? Thank you in advance for any help!

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

Ipod nano 1st gen is not recognized in itunes 10

I updated my computer system to leopard 10.5.8 as well as the latest itunes 10. I bought a new ipod nano 6th gen, and it syncs and works fine. The problem I have is my old Ipod. It is detected by my power mac on the desktop only the icon it has is a folder, and when I open it is in blank. I open Itunes 10 and it doesn't appear. And I tried to follow the instructions on apple support, tried all ports, tried reseting the ipod, and it is still not showing up on itunes. Can someone help me with this please?
Also, a white line showed up on the screen, does that mean the screen is broken? I can still see everything going on normally on the ipod but not where the line comes up (middle of the screen).

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

Ipod nano 6th gen is not recognized by itunes on a PC running Windows XP professional SP3, itunes 10.2

Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes (but it shows on my pc as a hard disk) weirder still, my ipod nano 3rd gen works just fine on this computer.
Whats wrong? HELP!!!
I have spent 3 days messing with my pc and have made no real progress.

gltg wrote:
Running Windows XP professional SP3 and itunes 10.2.
I have followed every troubleshooting page on the apple support site yet my ipod nano 6th gen is not recognized by itunes
I have spent 3 days messing with my pc and have made no real progress.
Then it's time to call Apple tech support while you are still under warranty. Every iPod comes with complimentary, single-incident telephone technical support within 90 days of your iPod purchase. If you also purchased AppleCare, then your warranty is extended for technical support and hardware coverage for two years from the original purchase date of your iPod.
U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)

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