Ipod is frozen on do not disconnect screen....

i seriously don't know what to do with m ipod anymore. it's a 5 gen ipod video that i've had for less than a year. today i tried to sync it to my computer which is a sony vaio with windows xp and it got stuck on the do not disconnect screen. i plugged the ipod in and waited for itunes to open, which it didn't(i waited a long long time). so i then shut down my pc thinking the do not disconnect screen would go away after the pc was shut down...but it didn't. i tried rebooting my ipod MANY times and that didn't work. I tried plugging it in different usb ports on my pc and it doesn't show up in itunes. it shows up in my computer as a 'removeable disk' not an ipod as well. i don't know what to do...all i wanna do is format it back to factory settings so i can use it on my new pc(a brand new imac..<3) does anyone have any ideas? thanks.<br>
Imac Mac OS X (10.4.9)

Even when its not connected..I went through the same thing my Ipod freezes alot(5thgen) nor will it show vidoe or pics not even podcast. What I did was got a programm call TUNE TRANSFER FOR ipod. With this you can backup anything on your ipod so you can then restore it. During a freeze your computer doesnt recognize the ipod at all.No connection. You need to reset your Ipod but not traditionall. 1- toggle hold switch 10 times each direction.(left/right)immediatly after your last toggle(be sure the toggle isnt on hold)
2-hold menu and select buttons for 15 seconds toggle periodically. I hopes that helped if not messege me back. make sure you have the latest Itunes.
GOOD LUCK

Similar Messages

80G ipod is frozen on 'Do not Disconnect' and itunes doesn't recognize it

I tried to sync my ipod, but the device became frozen and thinks it's still on hold. Can't restart device, and can't eject device because the device is not found in itunes or in my applications. Usually when i plug in the device with my USB, itunes opens and begins syncing automatically, but itunes doesn't even open now. I've already tried:
restarting computer (twice)
checking for and installing all updates (once)
restarting ipod (holding pause + menu for 10 seconds) (three times)
connecting and reconnecting device (a bunch of times)
My partner just took the frozen ipod to his office to connect to his macbook pro to see if anything happens there. Any advice?

I am in the same boat - trying to fix an ipod for a friend. I can see it on the desktop but iTunes wont see it. I read a post that said the 5th gens have hard drive issues. One way to find out, put it in the freezer for 30-60 minutes. Then iTunes finds it. Hard drive problem. {I do not support this advice, but only share what I found via a google search.}
First check out this link to try the reset again
http://www.apple.com/support/ipod/five_rs/ipod5gen/
Message was edited by: me100finn

5th Gen iPod freezes on "Do Not Disconnect" screen when connected to Mac

My iPod freezes on the "Do Not Disconnect" screen (partially backlit) when I plug it into my computer. I have a G4 eMac with standard USB connections. The ipod firmware is up to date.
This freeze doesn't occur ALL the time....just occasionally. The iPod does not appear on my desktop or in iTunes when this happens. I have to wait until the iPod discharges its battery completely before I can use it again (this sometimes takes a couple of days!).
Does anyone have any ideas? Or is anyone else experiencing this?
Thanks....
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM

Thanks for the replies.........I can't seem to find a solution to this....its annoying to say the least. Its just happened again this morning, though it's successfully sync'd on the last few occasions....it seems to be quite random.
One thing I've noticed is that it synced OK when iTunes wasn't open when I plugged it in. It appeared on the desktop, then I opened iTunes. This morning though it froze when iTunes was already open, so there may be an issue with iTunes (I updated this weekend to see if it was any different with the new version). I guess this will happen if you've got the ipod set to open iTunes automatically when connected too.
So, no solutions as yet.......I'm gonna get onto Apple to see if they have any answers. I'll get back to you all on this one.
PS: why no firewire capabilities on the new ipods?
G4 eMac 700mhz Mac OS X (10.4.9) 768 MB RAM

Ipod won't sync - do not disconnect error

I tried to load some new songs onto my nano (just before I went on holiday) and they wouldn't appear so I naturally went through the 5Rs. Net result, not only will songs still not appear on the nano, I now have no songs at all on it!
Here's what currently happens. I connect the ipod to the laptop. itunes boots up and treats the ipod as "new" i.e.: asks to confirm the name etc. It then does the whole sync thing, taking ages, before confirming that sync has completed ok. Meanwhile the ipod is showing the "do not disconnect" screen. Here's where the trouble starts. The ipod remains on this screen - even though itunes says that the sync is complete. By clicking on the disconnect button from within itunes, itunes seems to lock for a long while until (eventually) the ipod is released and disappears from within itunes.
So, what I can determine is that the ipod and itunes can "talk" to each other but somewhere along the line they're getting their wires crossed. Seems to be some form of corruption, but despite reading these forums and the Apple "help" pages, I've not been able to resolve it.
Any ideas?

The answer was given to me by Kylene. It was due to a conflict in drive naming by Windows. See the attached:
http://docs.info.apple.com/article.html?artnum=93499#changedrive

Do not disconnect screen is frozen on my ipod

I have a video IPod 30G. I got a new computer and I downloaded the new itunes 7.0. It recognized my ipod but it would not let me add my current 1800 songs to the library. I ejected my ipod on itunes several times and nothing happened. I went ahead and disconnected my ipod from the usb connector like I've done before and now it froze and the wording "do not disconnect" is frozen on the bottom of my screen. I tried to reset it, but it's still frozen. I tried to connect it back again and now it's not recognizing my ipod in itunes or my computer. When I do connect it, it does not regcognize my device? I ran a diagnostic through itunes and it shows that there is a connection problem w/ my ipod. What can I do? I've tried to turn it off and on and nothing is working. Please help!!

I drained the battery, and the "do not disconnect" screen finally came off.... I must have reset my ipod, I lost all my 1800+ songs,. But I have a new problem, when I connect it to the usb port, itunes opens up but has an error message saying to go to the summary preference and select restore to factory setting??? I don't show that anywhere in my IPOD, where is the "summary" icon? My computer can recognize it as a drive but itunes can't...what do I do now..?

I need some help with my ipod-the screen is frozen on do not disconnect

this morning i went to sync my ipod with itunes to update it but when i plugged it in to my computer it said do not disconnect but the screen froze before it even connected to itunes.... now the screen is frozen on do not disconnect and the ipod won't even turn off. anyone have any suggestions?

Try Resetting your iPod. Toggle the hold switch off and on a few times then hold down the MENU and SELECT (centre) buttons for five or ten seconds until you see the Apple logo appear then the menu button to go to the normal display: iPod isn't responding it appears to be frozen

My iPod frozen on "Do not disconnect" yet it does not appear in iTunes on my computer ?

My iPod seems to be frozen on "Do not disconnect" yet it does not appear in iTunes on my computer ? Eventually I did disconnect. It's remains frozen and shows almost full charge.

I'm having similar problems. Here is exactly what happens to me:
I dock the iPod (I believe it is the 5th gen model, one of the first to play videos). Sometimes it syncs properly sometimes not. It will add songs not on my iPod, but it won't update the play count, last played, etc. The problem was fixed when I updated to a new version of iTunes (I believe it was 7.2 at the time, I could be wrong). So I played it off just being an iTunes issue. Well, with 2 updates since then, it has done it yet again. I've tried to restart the iPod using the menu+select key. It will work to remove the iPod, but it won't help in the future. The only way I can remove the iPod is to click on "Safely Remove Hardware." I know this isn't good for the iPod, but this is the only way that I can get the "Do not disconnect" icon off my iPod. Also, I tried to click "Eject iPod" (I've used this several times in emergency cases and worked wonders) but I get a message saying "iPod is in use by another windows program." I couldn't imagine what program is using my iPod. As far as I know, iTunes is the only program that can use the iPod on my computer. Any help would be greatly appreciated.

IPod nano 6th generation: "Do not disconnect" on white screen w/flashing icon; previously "Connected-Eject before Disconnecting" on dark screen w/USB icon; no content on iPod

Trouble began with "Reconnect to iTunes to Restore" message after I inadvertantly held down the Wake/Sleep button long enough to turn the iPod off before pausing the podcast in progress.
My subseqent actions to try to remedy:
-Restored the iPod
-while Restoring, the rotating circular arrows and "Synchronizing-Do Not Disconnect" screen appeared followed by "Connected-Eject Before Disconnecting"
-when I ejected the iPod and disconnected it, the normal icons showed but there was no content
-Reinstalled the latest iTunes 11.0.3 which I had downloaded previously a few days before my problems began
-Restored iPod again: still said "Connected-Eject before Disconnecting"
-Manually put the iPod into Disk Mode (said to be helpful in troubleshooting): "Do Not Disconnect" on white screen with flashing icon (circle with diagonal line)
-Ejected and disconnected the iPod.
-Reconnected the iPod: same message

You need to either the let the iPod finishing syncing with iTunes, or figure out what application is still using it in the back ground that prevents you from being able to properly eject the device. Just unplugging it from the computer is almost always going to cause issues when it's still in use by iTunes or another application.
So let's connect the device to iTunes one more time and let it finish restoring. Then try syncing a bit of content over to it and wait for it to finish the sync process. Then try to properly eject it from iTunes this time.
B-rock

Frozen "Do Not Disconnect" Screen

Hey guys I need some URGENT help:
I recently "ejected" my ipod from my pc but what happened is that it took ages for "My Ipod" to disappear from my iTunes and it ended up having an error on my PC saying that the drive wasn't ejected successfully and that files were not saved. This however, isn't the main problem.
When I unplugged my ipod from the USB wire, the "Do Not Disconnect" Screen stays there. I can't reset my ipod or anything. None of the buttons work. I try replugging it into my PC again and ... nothing.
Can anyone help me out here? Would I need to bring it to a Service Provider?

Did you try restoring it? As it restores it it makes the ipod go threw a diagnostics test and restores it to the factory settings. THis is what you have to do. 1. plug in your ipod. 2. go to the ipod updater. ( it should be in the start menu)3. it should reconize it and then you press restore.

IPod is not responding n hang at the "Do Not Disconnect" screen

i've tried to connect my ipod to my macbook this morning n it got hang on the "Do Not Disconnect" display. there is also no sign of connecting to my iTunes when i plugged in to my macbook with my ipod..it just stays still on that "Do Not Disconnect" screen..is there any way or solution to this matter?

I have the same problem, Got the iPod today, and it wont import my files but a few of them, it just hangs on "Do Not Disconnect" screen, sometimes crashing the computer while trying to eject it.
Does anyone know whats going on or if the iPod is broken?
I'm running on version 10.4.9 and the iPod has been updated as well.
Thanks in advance for any help.

My ipod classic froze in the 'do not disconnect' screen.

I connected my ipod to my computer, and it showed the do not disconnect screen as it always does, but it froze on that screen.
Itunes is not recognising my ipod, and the ipod is doing nothing, even showing the little lock sign if I lock it.
What do I do?

Try holding down menu and the center button for a few seconds, until the apple symbol appears. This has always worked for me

My ipod is stuck on the do not disconnect screen

I recently found an ipod and i plugged it in to my computer because my mom has an ipod already. After plugging it in it went to the do not disconnect screen. its been stuck this way for 2 days. Is this because my computer does not recognize this new ipod or what any advice..........

Try holding down menu and the center button for a few seconds, until the apple symbol appears. This has always worked for me

IPod stuck on Do not disconnect screen.

My iPod is stuck on the Do not disconnect screen. It won't connect to the computer, shut off or reset. Any help is appreciated. Thanks.

If you have your iPod set to transfer your music manually, then that “do not disconnect” message will continue to be displayed on your iPod until you manually eject it.
You can do this by clicking on the little eject icon next to the iPod listing in the source window of iTunes, or right click on it and select “eject”. There is also an iPod 'eject' icon in the lower right hand corner of iTunes. Another way would be to use the “safely remove hardware” icon in the system tray next to the clock (looks like a grey rectangle with a green arrow above it). Click on this then select your iPod. Or through Windows, select start/my computer, right click on the iPod, select eject. With a Mac, drag the iPod into the trash.
If you have your iPod set to automatically sync with iTunes version 7 or later, connect the iPod and when you see the summary screen, uncheck the box marked "enable disk use".
If you are using an earlier version of iTunes, right click on the iPod in the source list, select options and uncheck the same box.
In future your iPod should automatically disconnect after it’s finished transferring music.

Do Not Disconnect Screen is Stuck

I recently reset my ipod, and now when i connect the ipod to the computer via the USB hookup the do not disconnect screen comes up and freezes the ipod, it is not blinking like it normally would when updating songs or anything. Also, if I unplug it , it still stays on the Do Not Disconnect screen. Itunes will not recognize the ipod. Anyone have any ideas how to fix this

morning!
ok mine has done similar after a restore;
restore etc etc etc, connect to the 'puter, locked on do not diss, but not in itunes!
i went to my cmputer after closing itunes, found it sitting there ejected it, opened i tunes, preferences advanced and found it was in disc mode! disabled disc mode and all ok!

Hung up do not disconnect screen

My ipod is not removing the do not disconnect screen when I hook it up to my pc to sync and is not updating. has anyone had this problem? please help.

It is nearly impossible to help unless you provide more information... Does your iPod work fine except for the sync connect to the PC? Has the sync ever worked? Does your iPod appear in the iTunes source list? Did you make any changes to the iPod options in iTunes?
If set the stage by telling the whole story, then we can try to help you.

Ipod is frozen on do not disconnect screen....

Similar Messages

Maybe you are looking for