IPod is locked. Unable to reset or restore

I have tried every known way to get my 3rd Gen 64GB iPod Touch to reset or restore. I cannot get past the Apple symbol. Short of mailing it to Apple is there anything else I can try. It was purchased in Dec. 2009 so I am still within my 1-year warranty. I have recharged and discharged, etc.

The same thing happened to my son's IPOD touch after screen cleared. He also has a password, which we can't get to/enter because we can't get that far. It won't reset, it's fully charged, but right now .... is simply a paperweight. Any suggestions?

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Ipod: Unable to reset or restore

My Ipod (click wheel) will not reset or restore. The apple logo appears on the Ipod screen, followed by the file with an exclamation point. I have tried to use Ipod updater without success. The Ipod does not register that it is charging either when plugged into the power adapter or the Mac using the USB cable. The Ipod is not recognized by Itunes either. After the latest attempt to reset and restore, the Ipod made whizzing noises like it was attempting to continuously restart. It finally stopped. The Ipod is more than a year old and out of warrantee. Any ideas would be greatly appreciated.

I was having a similar problem with my Click Wheel iPod. It would reset when plugged into the wall, but would not restore. It kept causing both My Computer and Updater 11-27-2005 to crash. I assumed the problem was with iTunes 6, which I recently downloaded, but I took my iPod to a Mac Store anyway to see if they could do anything with it at the Genius Bar. The guy behind the bar was very helpful; he restored my iPod in about 2 minutes, I took it home, re-imported all my music, and it's been fine ever since.
My iPod is about 1.5 years old, and although I purchased the iPod AppleCare extended service plan, the Genius Bar guy didn't ask me anything about my iPod's warranty status. Didn't ask to see a receipt or anything. He just helped me out and sent me on my way. So I'd suggest taking your iPod in and seeing if they can restore it for you. You may find that being out of warranty isn't an obstacle. It's worth a shot.
Hope this helps.

My ipod is locked-unable to remember passcode

my ipod is locked-unable to remember passcod

My ipod is locked, I know how to restore it but I am nowhere near the home computer and wont be for the next week. Does anyone know what I can do? Can Apple possibly unlock it for me?

Ipod locked, tried to reset and restore

Out of nowhere my Ipod became locked. It turns on when I plug it into my computer, it loads files and recharges, but pushing the keypad does nothing. I have tried to reset and restore, and it is still locked. Thanks for any help.

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Or try using this program to place the iPod in recovery mode
RecBoot: Easy Way to Put iPhone into Recovery Mode
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Ipod nano is frozen despite resetting and restoring

My iPod nano 2 gb is stuck on the languages selection despite resetting and restoring. The wheel won't work . Battery indicates full life and hold switch is off.

See these forums.

White screen on my iPod nano 6! Sync, reset and restore don't work!

PLS HELP!
White Screen on my iPod Nano 6! Every time I reset it it's normal, but the white screen comes back every time I turn my iPod off and on. I also restored it a few times and sync.ed it but there is still a white screen!
pls help! thx

you should probobly let the ipod fully charge then keep it on till it dies then re charge it

Unable to reset or restore ipod nano

Hi, Haven't synced my ipod for over a year and today I connected my nano to my laptop, pressed sync and got a message to say files are corrupted. Looked at ipod and it was syncing however it’s actually wiped all files from the ipod. They're still in iTunes. I thinks it's something to do with ipod using file system FAT32. It seems the ipod wants to use that and it can't because it says another program is using it. It won't let me select another file system option, as it says they are in use too. I do have Mini Tool Partition Wizard on my laptop and don't want to uninstall it but I need to sync my ipod. Can anyone advise, please? thanks. (It may be nothing to do with mini tool as I've only used this to root my Sony Xperia smartphone).

Hello dorminhoca,
Thanks for using Apple Support Communities.
From your post I see that you're unable to restore your iPod nano. For more information on this issue and how to troubleshoot it, please follow the article below.
'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod - Apple Support
Cheers,
Alex H.

Ipod 4th generation can't reset or restore due to forgotten password

cant get into ipod as it's password protected and don't remember the password, can't restore it in itunes and can't reset it..any ideas??

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
If problem come back to what exactly happens when you try.
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT201303 Unable to reset or restore iPad

This problem has two stages, outlined below:
I can't restore or reset my iPad because > it requires my password
I can't enter the correct password because > it's asking for the password associated with my old email address (old Apple ID) and neither the old ID's password nor my current password are recognized
All the online help topics redirect me in endless loops that don't address this particular issue except to say that I can unregister all my other tech, change back to my old Apple ID, reset the iPad, then change back to my new Apple ID and reregister all my other tech. That's like saying, yeah I can fix this one thing by breaking all this other stuff. Shenanigans.
Does anyone know:
A) How to resolve this issue without resetting my Apple ID to the old email address, thus screwing up all my other tech?
B) An email address or contact form or Apple Support? (I've used email support before but can no longer find this info on the website)
This is the second time I've encountered a "you need your old username to access something" problem. Last time was with iTunes purchases on my desktop and Apple Support had to manually reset things. This is getting tiresome.
Thanks in advance for your help.
For bonus points:
C) If I give up on this ridiculous situation, and want to sell this iPad and buy a KindleFire or Android device, how the heck could another person ever use it?

I think I know what your problem is. Your battery is low our better yet its dead I beleive you will have to go to your local apple store. our order a new battery. cause i had the same thing happen to me a few months ago. My ipod would come up with the sad sign. When I tried to restore it, it would work for a little while but go back to freezing up and sad face. So I took it to the apple store were I live. They said well your battery has given out and had to get it replace. But it was all good since i had a warrenty. So get your ipod check out I bet thats what it is

TS1382 Ipod is locked and wont reset!

My ipod says it's locked and is now frozen up. It wont reset or anything. Please help!

Did you check the iPod's Hold switch, to make sure it is not ON?
If that's not problem, make sure you do a Reset as shown here
http://support.apple.com/kb/HT1320
The nano has a small clickwheel (assuming this is not 6G); when you press the center button for a Reset, make sure your finger is not touching any part of the "wheel" around the button.

Please help - ipod mini frozen - can't reset or restore!

I saw several posts on this topic, and followed the advice given. I've tried to reset the ipod by toggling the hold switch and then holding down the menu and select button at the same time (at least 20x's, and being careful to only hold down the correct buttons). Not having luck with resetting, I tried to do a restore, however when I start to run the ipod updater, and it asks me to connect the ipod, the updater doesn't recognize it.
It's frozen in the pause position at the start of a song and nothing I do helps! Although it's still under warranty I really don't want to have to send it in to apple, so I sure hope someone can help me.
powerbook Mac OS X (10.4.3)
powerbook Mac OS X (10.4.3)

i have called apple and talked to a tech. he said my windows program needed to update to xp2, i did. i then had to reinstall the disc. it was in disc mode. i followed the comands and it said to plug in ipod to update, i did. no dice, didnt recognize hardware. said i needed to try a new usb port. tried all six. said maybe need new cable, i plugged in a new one. no dice. my daughter got her ipod the exact same day i did, same computer same cables same everything. hers works mine doesnt. hearing that even a new ipod didnt work for u makes me not too confident in the ipod mini as a whole. i really want it back. my daughter and i have been sharing hers and she wants me to have mine back!!! HELP APPLE!!! the tech said if it doesnt work i should send it in and gave me the info to mail it. the website he gave me hasnt got any info on requesting a mailing box and warranty service. i only have about two months left on my warranty and i hate to think they are stalling me until it expires. please apple, call me and tell me this isnt true!!!!

What do I do when my iPod classic locks up

What do I do when my iPod classic locks up?

Reset the iPod.
To do this, turn the Hold switch on, then off again and press-and-hold both the Menu and the Select (centre) buttons together for at least ten seconds. You may need to try this a couple of times for it to work.
If it still doesn't fix it, try the 5Rs procedure, which is explained in the following article; http://www.apple.com/support/ipod/five_rs/classic/

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked.

I tried to restore my 120 gb iPod and got an error 1413 message - "cannot restore iPod". I started to reset turning the hold switch on and off and now my iPod seems to be permanently locked. I had been having trouble syncing music, When I tried to sync, iTunes said it didn't recognize my iPod, even though I was on the iPod page in iTunes which showed the model number and the serial number of my iPod

I am having essentialy the same problem, but my iPod came from a PC and is now on a PC. The person who gave me the iPod didn't give me the wall adapter piece, so I bought a "Griffin" brand that was said to be compatible with this model. When I first plugged it into the wall, the Apple appeared with a bar underneath as though it was loading the new software. When the bar got to the end, the "plug into the wall" icon reappeared, but when I plug it in to the wall now, that icon is the only thing that shows, even after resetting and trying to run diagnostics.
When I doc the iPod on a charger I have or plug the USB into my computer and "reset" it, a battery with a charge icon appears, but there is no "motion" in the icon so it doesn't appear to be charging. The screen eventually goes back to the apple then to the "plug it into the wall" icon. HELP!!! Is is possible the wall adapters isn't the right one? Should I be charging through a firewire cable instead (which I also don't have...)?
Message was edited by: shenards
Message was edited by: shenards

HT201263 Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004). Please help me out. My ipod is locked for one hour

Hi. I forgot my passcode and now I am unable to unlock my ipod. I tried restoring it using itunes in recovery mode as well as dfu mode but it says unable to restore,unknown error occured (3004). Please help me out. My ipod is locked for one hour now.

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

Ipod was locked and was asked by the computer to make a reset. All programs were erased. Is there any chance to restore?

Ipod was locked and the computer asked for a reset which I accepted. All programs were erased and I cant see any programs in itunes. Are the programs lost forever or is there a chance to restore?

Which OS & iTunes versions do you have?

IPod is locked. Unable to reset or restore

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