Ipod is not recognised by computer, but still charges

I have an Ipod Nano that i have had for a while now and it has been working fine. However, now, when i connect it to the computer, it is not recognised. It continues to charge, but doesn't appear in my computer or itunes.
I have updated my itunes, tried different usb ports, restarted my computer, and done most of what the support section advises, however, it still isn't recognised.
My brother is also having the same problem with his ipod shuffle.
I was just wondering if there is anything else that i could try.
Thanks

I'm also having this problem with my son's Ipod Nano. It was working fine yesterday. My other son got a Shuffle and we plugged it in and downloaded a bunch of songs. We then went to plug the Nano back in and it doesn't come up in Itunes. It does charge. I've tried multiple USB connections on the PC. I've also gone to the device manager to look at the USB ports. The Shuffle shows up as Mass Storage Device, but when I plug in the Nano, nothing pops up. I've also tried my Nano USB connection to make sure nothing is wrong with his. No luck. Can anyone help?

Similar Messages

  • My Ipod Touch is not recognised in itunes or my computer but still charges, Please help

    My Ipod Touch is not recognised in itunes or my computer but still charges when connected via USB Please help

    Did plugging it into another USB port do any good? Make sure it is a USB port on the back of your PC and not via a USB hub or one on the front as they sometimes do not output enough power for the iPod to properly communicate with your PC.
    Do you have another 30 pin dock connector cable around you use to try and rule out a faulty cable? 
    Did you try a hard reset of the device with it still connected to your PC?  To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
    With the article above were you able to verify that the Apple Mobile Device Service was installing and running on your system?
    Lastly, try plugging it into a different PC to see if it is recognized there.  It can help narrow down whether it is an issue with the iPod or with your PC.
    B-rock

  • Replacement ipod touch not recognised by computer/itunes - help?

    Apple store replace ipod touch 4thgen.  New ipod not recognised by computer/itunes.  Can't figure out the problem - help please.

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • IPod Touch not recognised by ITunes but my iPhone 4 works fine.

    I am currently not able to sync my ipod touch as it is not seen by iTunes when I connect it.
    I am using Windows 7 and the latest version of iTunes and have followed each of the steps listed at
    http://support.apple.com/kb/TS1495
    but still can't sync.
    I have listed several key bits of information which I hope someone can explain.
    1. My iPhone 4 sync's fine - same user account under windows, same usb cable.
    2. When i plug in the ipod touch it starts to charge and iTunes appears to hang. e.g hovering over the file menu doesn't highlight the options. If I wait roughly 3 mintues iTunes starts responding again (file menu's are activated) but still doesn't recognise the ipod touch.
    3. If I do this over and over again I 'sometimes' get iTunes to recognise the device but it presents the 'Restore from backup or restore to factory settings'. If I select restore from backup it then informs me the backup is corrupt. The randomness of getting to this stage has no consistent steps and i've been unable to get to this point over the past 3 days.
    4. I recently bought a movie from iTunes and get the message 'The movie could not be played' and since getting this message i've been unable to get iTunes to see the device.
    Any help greatly appreciated.

    I've finally managed to get the device recognised my Windows. The solution was to take my ipod touch round to my friends house who own's an apple mac. Plugged into the Mac itunes instantly see's the device and everything is back to normal.
    I can know get my Windows 7 machine to see the device in iTunes. The strange behaviour I see on Windows 7 box is, on plugging in the device iTunes hangs if I then unplug the device and reattach it (repeat this several times) eventually iTunes doesn't hang and sees the device.
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  • Ipod shuffle not recognised by computer after update to iTunes 7

    I have just updated to iTunes 7 and now my computer will not recognise my iPod Shuffle. ("Periferique USB inconnu" - unknown USB peripheral in English.)
    I have tried to reset it but until it appears in either the iTunes source window or in Windows explorer there is nothing more I can do.
    Another problem is that when I try to run the iPod updater 2006-1-10 it tells me that I have the incorrect version of iPod service amd then aborts.
    Finally I have misplaced my iPod installation disk so I cannot try reinstalling it.
    Can anyone out there help me???
    hp Pavillion 4241 ch   Windows XP  
    hp Pavillion 4241 ch   Windows XP  

    Unsolved till yet. I´ve read all the other threads touching this theme, but nothing substantial. No solution. No comments of Apple.
    I´ve take a look into the files with Wordpad and I can see the lyrics inside the files. But, again, with the iPod nothing except the title.
    Message was edited by: Hoiner

  • IPod not recognised by computer, won't charge + displays sad iPod face

    Ok, whenever i attempt to charge my iPod with the mains, it resets itself then shows a sad ipod face. When i connect it to my computer it resets itself, shows the sad face and then sticks on the low battery screen. The "five r's" do absolutly nothing, (didn't last time either)and i've tried forcing it into disk mode, but it ain't happnin' lol. I've also dropped it quite a few times to see if it would correct the disk, but it hasn't. iPod also had a new battery this morning.
    Anythin' else i could try?
    PLEASE, HELP!!
    iPod Fourth Gen   Windows XP  

    Hello,
    If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
    http://docs.info.apple.com/article.html?artnum=60983
    If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
    Make sure you do all the following “TRYs”
    A. Try to wait 30 minutes while iPod is charging.
    B. Try another FireWire or USB through Dock Connector cable.
    C. Try another FireWire or USB port on your computer .
    D. Try to disconnect all devices from your computer's FireWire and USB ports.
    E. Try to download and install the latest version of iPod software and iTunes
    http://www.apple.com/ipod/download/
    http://www.apple.com/itunes/download/
    F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
    http://www.apple.com/support/ipod/five_rs/
    G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
    http://docs.info.apple.com/article.html?artnum=93651
    If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
    Intermediate Level
    A. Try to connect your iPod with another computer with the iPod updater pre-installed.
    B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
    For Mac computer
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iPod Updater and click “Restore”
    For Window computer
    Go to folder “My Computer”
    Hope you can see your iPod there and right click on the iPod
    Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
    Now select “Format”
    Eject your iPod and do a Reset
    Open the iPod Updater and click “Restore”
    In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
    http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
    C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
    Tips
    a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
    b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
    c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
    http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
    Advance Level
    A. Diagnostic mode solution
    If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
    You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
    Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
    iPod 1G to 3G: "Menu" and "Play/Pause"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
    The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
    iPod 1G to 3G: "REW", "FFW" and "Select"
    iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
    You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
    Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
    B. Format your iPod with a start disk
    I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
    If none of these steps address the issue, your iPod may need to be repaired.
    Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
    Or visit your local Apple Retail Store http://www.apple.com/retail/
    In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
    http://www.ipodresq.com/index.php
    Just in case that you are at the following situation
    Your iPod warranty is expired
    You don’t want to pay any service charges
    You are prepared to buy a new one
    You can’t accept the re-sell value of your broken iPod
    Rather than leave your iPod as paper-weight or throw it away.
    You can try the following, but again, only do it as your last resort and at your own risk.
    Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
    Last Resort Level
    1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
    In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
    http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
    2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
    http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
    Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
    2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
    What should I do with my iPod? Send it or keep it?
    http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
    Strange error on iPod (probably death)
    http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
    Sad Face on iPod for no apparent reason
    http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
    Meeting the Sad iPod icon
    http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
    Sad faced iPod, but my computer won’t recognize it?
    http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
    iPod Photo: unhappy icon + warranty question
    http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
    4th Gen iPod Users - are we all having the same problem?
    http://discussions.apple.com/message.jspa?messageID=2235623#2235623
    Low Battery, and clicking sounds
    http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
    Sad faced iPod, but my computer won’t recognize it
    http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
    Sad iPod solution
    http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
    Re: try to restore ipod and it says "can't mount ipod"
    http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
    iPod making clicking noise and is frozen
    http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
    I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

  • My ipod 5th G is not recognized by pc but still charging

    i've tried a restore uninstalling Itunes  or reloading the apple device service but still not working, even the device doesnt recogize the pc
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    Win7
    See:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    Run this to help if it identifies the cause
    iTunes for Windows: Device Sync Tests
    Have you tried on another computer to help determine if you have a computer or iPod problem?

  • Ipod wont connect to computer but still charges

    My 4th gen ipod touch has recently started acting up. My computer won't pick up that its connected but still appears to be charging it. It worked fine last week and I dont think ive changed anything to do with my itunes or ipod. Assistance would be much appreciated
    Version is 4.3.5

    Hey JHost13!
    I have an article for you that will help you troubleshoot this issue with your iPod nano:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/ts1369
    Thanks for coming to the Apple Support Communities!
    Cheers,
    Braden

  • Ipod not recognised by computer & won't charge (with computer or adapter)

    Hi,
    When I try to charge my 30G ipod video with my apple adapter, it does absolutely nothing. When I hook it up to my computer, it won't turn up in 'my computer' or itunes and i get the message that the USB-device can't be recognised. On another computer i get the message that I've caused an electricity overdose (sorry for my bad translation from dutch) on the USB input. Other ipods can be recognides by my computer. I've installed the latest version of itunes.
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    Hi,
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    I've been to the apple store and when they try to charge it there with their adapter it does charges, so i thought my adapter was broken, but it does charge any other ipod. With my dad's (not apple) adapter i can't charge my ipod as well.
    I hope someone knows a solution to this problem. I've already tried resetting and putting it in disk mode, but nothing works.

  • My ipod touchis not recognised by computer when the cable is attached

    I have downloaded iTunes but my new  ipod touch 5th generation but it is not found by the computer. I have purchased a new lead and the issue remains.

    iOS: Device not recognized in iTunes for Mac OS X
    Or
    See
    iPhone, iPad, or iPod not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or                                                                                                                                  
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • My iPod is not recognised in iTunes BUT I have tried to restore it!!

    Okay, at home and my iPod went dead so I plugged it into mates laptop at home to charge (didn't think this would hurt it cos I didn't touch his keyboard or press anything, just charged it!) Came to work tried to update iPod with new tunes and it said it did not recognise the iPod (the name I gave my iPod did not come up either) and told me to restore it. Clicked on restore - told me it would go back to factory settings and I would lose everything). I went ahead and restored it. No it just keeps telling me to restore it. My iPod just has the do not disconnect icon coming up and is empty - none of my songs or pictures are updating on my iPod. Please please can someone tell me how I make my iTunes recognise my iPod again and put all my songs back on!!! PLEASE!! I am lost without my iPod!!!! Thanks Lucie....xx
    iPod Video 30GB   Windows XP  

    I had the same thing happen. I hooked my iPod up to my notebook, which has iTunes and is set up for my daughter's iPod 30GB Video. I have the old clickwheel 20 GB. Mine is set up to use my desktop computer. I thought it would not harm it to just charge it on my notebook as long as the notebood was turned off. Then when connecting to desktop, I got the do not disconnect sign..I ended up rebooting the computer and ended up with the sad iPod face. I have reset so many times and cannot restore iPod. I have charged it numerous times with the wall outlet. When connected to the desktop, it just shows the Apple icon. I have reinstalled iTunes. Please let me know if you find an answer to this problem. Best of luck to us both.
    Anyone who can help us please do so.
    Thank you!
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    All of a sudden today, my 4G iPod isn't recognized by either of my 2 computers through any firewire port. When connected, it charges and the charging icon blinks, but the iPod screen does not say "do not disconnect" like it's supposed to. It just remains in the regular menu mode (fully functional and playable through earphones). iTunes reports "No iPod Connected." My PCs do not see it as a drive, disk or an iPod. It was fine earlier today and nothing abnormal occurred to the iPod or to my computers.
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    -kicked myself for not extending the service plan with Apple
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    OK I fixed it. I'm not sure how or why it worked but it did. Here are the steps I used if it helps anyone:
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    2. Put the iPod in Disk Mode.
    3. Connected it to the USB 2 port
    4. Windows saw it but itunes said it needed to be restored and could not see any of my music.
    5. Installed Anapod
    6. Anapod saw the iPod, and corrupted music files.
    7. Using Anapod's Manager Options (right click on tray)/ ipod devices/Recover Missing Tracks, the music was quickly restored and itunes was able to see the whole library
    8.Using Copypod, I transferred all the music on the ipod to my computer.
    9. Restored the ipod with the latest update utility
    10. Transferred my music back to the ipod
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  • IPhone not recognized by computer, but is charging just fine?

    Hello,
    I have synced my phone before with my iTunes just fine, but lately I've had issues. I plug my phone into my computer and it charges it just fine, but no trust notification or anything has shown up. No indication of it being noticed at all happens. Now before you answer, let me explain some things;
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    3. I have uninstalled and reinstalled all of iTunes at least three times, to no avail.
    4. Restarted and updated everything multiple times as well.
    5. Tried two other computers, nothing.
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    Well, this is the support document for an iPhone not being recognized with iTunes in Windows. iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
    When you removed and reinstalled iTunes, did you do it by following the instructions in this support document? Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
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  • Ipod not showing on the computer, but still charging

    Basically... I plugged my iPod into the computer a few days ago, and nothing happened- usually itunes opens automatically, but it didn't this time, so I opened up itunes to see what was happening, and the ipod wasn't showing. I checked in Finder, but there was no ipod there either.
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    I bought my MacBook not long ago, and before, I had a PC... so my iPod is configured for running on Windows... I don't know if this affects this problem or not, but I figured it was worth mentioning.
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    I don't know if the ipod still works with my old windows laptop- wouldn't it erase all the data if I plugged it in to an empty itunes library? :/
    And uhm... no, basically. It's not showing up on anything on the macbook, though on the ipod screen it says it's charging, which is what's quite puzzling.
    Yeah, my ipod was transferring music until about a week ago or so, so I thought it probably wasn't that, but better safe than sorry!
    The ipod itself seems to be fine- I was listening to it this morning, no problems at all. I guess it could be the cable- but I don't have another ipod to try on my macbook, if that's what you meant.
    I'll see if I can go into the nearest Apple store sometime this week and see if they have anything to say about this!
    Anyway thanks for the reply!

  • IPod touch Not recognized by Computer but charges?

    Hey all
    Want to ask you to help me.
    My iPod touch 4th generation is not recognized by the computer, when I plug it in, nothing happens. I got my working iPod touch 4th generation and plugged it in to the computer and the computer made that ding sound and itunes recognized it.
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    I checked the dock connector and the corners of it are worn to a tiny copper wire on the left side but it's not sticking out. My other 3 iPod touches 4th gens have the identical thing, 2 have it worse in fact, yet, they connect to the computer fine. It is a problem with the iPod itself...
    I bought the iPod like this after the screen was replaced from eBay.  It was like this before the screen was replaced anyways.
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