IPod Is not recognized by any computer

Hi, I just bought a new iPod, I tried with a Mac and a Windows system and any of them recognized the iPod, once the iPod is connected, the computer is "blocked", if i disconnect it, it works again, what should i do?

Yes, it was the first step...in fact I reinstalled it several times...as I mentioned in other computer (Mac) with iTunes and I had the same trouble...thanks.

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    my ipod is not recognized by my computer?

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    iPod not recognized in 'My Computer' and in iTunes for Windows
    iPod: Appears in Windows but not in iTunes
    iPod not recognized in iTunes and Mac desktop
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    Have a look at these 2 articles.
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    http://docs.info.apple.com/article.html?artnum=300836
    http://docs.info.apple.com/article.html?artnum=305136

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    Have a look at these 2 articles.
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