IPod is not recognized by my computer, but it will charge

I looked through the forums but everyone seems to have trouble connecting their iPod AND charging it. I can plug mine into my iMac and it starts charging, but it does not show up as a disk or in iTunes. This is a brand new iPod (my last one iPod's HD died). The only thing I can think is that maybe it is the firewire cord, because someone said different pins are used for charging and transferring data. I've tried all the steps that Apple says, but I can't restore obviously.
Any help out there?

General troubleshooting for unrecognized ipods in Windows is mentioned here: http://support.apple.com/kb/TS1495
Start by checking Apple Mobile Device Service: http://support.apple.com/kb/TS1567
Removing and reinstalling iTunes is covered here: http://support.apple.com/kb/ht1923
As mentioned in this article, reinstalling iTunes will not delete your music and apps, but backing up is always a good idea.
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and are not deleted by removing iTunes. While it is highly unlikely that you will lose any contents of your iTunes Library when following these steps, it is always a good idea to ensure that your iTunes library is backed up. See how to back up the contents of your iTunes library in How to back up your media in iTunes.

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