Ipod is not showing in the devices section of Itunes

I received this as a gift and I would like to reset it and I am unable to as it is not showing the information under Devices, everything is grayed out, are there any suggestions on what I can do?
Thank you

Start here: http://support.apple.com/kb/TS3572
Otherwise, it might be necessary to try and remove and re-install all Apple related software using these instructions.
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
B-rock

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There's a couple of ways to get through to the authorisation controls in the 11.0.x versions.
The control is still in the Store menu, but first (if you're using iTunes versions 11.0.x) you might need to bring up the menu bar to see the Store menu.
If you're using 11.0.x, click on the wee boxy icon up in the top-left corner of your iTunes to see the "Show Menu Bar" control, as per the following screenshot:
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How can I connect my new iPhone to my iTunes account on my computer? It is not showing in the devices when I connect it.

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Look at this for possible solutions: iPhone, iPad, or iPod touch: Device not recognized in iTunes for Mac OS X, http://support.apple.com/kb/TS1591

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bayfsmithy wrote:
I have read through the forgotten passcode section. Itunes will not recognise the ipod until the passcode is entered (thats the message it keeps saying), when I press try again, it says unknown error.
See Here > http://support.apple.com/kb/HT1808
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Welcome to the Apple Community.
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iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
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Welcome to the Apple Community.
Settings > Music > Show all music > Off

Ipod restore failed can see on the screen is the cable connection symbom and the ipod does not appear in the LH panel of itunes is there an easy solution to this

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To get iTunes to see your iPod try:
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iPhone and iPod touch: Unable to update or restore
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How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- Sometimes this program will get th iPod in recovery mode:
RecBoot iPod-1.0.2-Mac-Jaxov.zip - File Shared from Box.net - Free Online File Storage

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tt2

Ipod Touch Not Showing as a Device

I just received a new Ipod Touch and am just playing around with it a bit to see what it can do.
When I look at Vista Explorer and check the devices attached to my desktop PC, it is not showing the Ipod attached via one of the USB 2 hubs. I know the computer is seeing the Ipod, because as soon as I plug it in, itunes is activated on the desktop. Shouldn't I see the Ipod as a device attached to the PC?
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Stew

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Thanks,
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Ipod is not showing in the devices section of Itunes

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