IPod is recognized in Windows, but not in iTunes.

Ive followed the support site on what to do if the iPod is recognized in Windows but not iTunes... but to no avail.
ive had a 20GB photo thats been working o.k. (need to send it in) but now neither it nor my new 30GB Video will appear on iTunes... just in windows.... any suggestions? or should i just call up apple...
p.s. i know its not the iPods cause they update fine on my sisters laptop...

Does it say Cannot Mount iPod?
Is the software on your computer up to date? You may want to try reinstalling it as well...
iTunes
iPod Updater
Update iPod's Software
Also, try right clicking on the iPod (in My Computer) and go to format. Does anything happen?
btabz

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