IPod is stuck in recovery mode and retoring does not fix - What can?

I've installed a new computer and transfered itunes just fine but when I connected my sons iPod it stated "itunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes." I've now restored it more times than I care to remember (it appears restored back to factory settings) but the same message ".... detected an iPod in recovery mode. You must restore..." persists and thus will not download music library. What else can be done?
Dell precision 390   Windows XP  

This repetitive "ipod found in recovery mode" message is most likely caused by drive letter confusion on your computer.
In that case, you'll need to try assigning your iPod a different drive letter.
Log off of any other users on your computer.
Then, put your iPod into Disk Mode and see these steps:
1 - Don't plug in your iPod yet.
2 - Go to "START -> Control Panel -> Admin Tools (if you don't see this, click on "classic view" button on the left panel) -> Computer Management."
3 - Click on the "Disk Management" button in the left panel area.
4 - Now, with "Computer Management" and Control Panel windows opened, connect your iPod to the computer.
5 - Right-click on your iPod's listing there (after a few moments when it gets recognized in this drive window), and click on "Change Drive letter and Paths". Then the "Change..." button.
Here's what it should look like:
Assign your iPod the letter "M" "N", "O" or the like (further along in the alphabet).
For more details, see this Support article:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting
I hope that helps you.
-Kylene

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