Ipod is totally messed up

Hi there!
So my ipod is being really wacky. When i select a song, it freezes, makes clicking noises and then skips to the next song and does the same thing. Occasionally i get an image of a folder with a "!". I followed the advice of the technical support people, and tried to run ipod update and restore the ipod, but i got an error message.
Thanks alot for your help!!

What was the error message?
You could try a format of the iPod in Windows. A full format does a check and remap of bad sectors on the iPod hard drive, and you would need to restore the iPod as normal (using the iPod updater) afterward. This can also work when the iPod is recognized by the computer, but not by the updater.
First, put the iPod into forced disk mode.
See: How to put the iPod into disk mode.
On your PC, go "my computer" and right click on the iPod, then choose "format". Ensure the settings are at "default" and that "quick format" is not checked. Now select "format". It will take a while, but when that's finished, restore the iPod using the updater.
If you need to, reset the iPod to exit disk mode.

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