IPod isn't recognized by windows or itunes

Recently my ipod ran into some problems. Sometimes when I plug it into USB it says that the USB Device Not Recognized in a bubble on the bottom of the screen. Other times it will connect but will not open up itunes and won't show up in my computer and displays the "do not disconnect" icon on the ipod screen. I've tried reseting, rebooting, i have the latest itunes. Is there a remedy?
5th gen with video Windows XP Pro

I have kinda of the same problem but I think mine is worse. See i just got my new ipod back from the ipod service thing so i plug it into my wall charger first to get it all the way charged before i connect to my comp. After i get it fully charged i go and plug in into my usb device with the apple connector and as soon as i do i get the usb device not recognized, but it gets better at that same time my ipod's backlight wont come on and theres a message on the iPod screen but i cant read it because of the back light is off, then i notice that there is a lowbattery sign on the upper corner(i think it was the right) then it shutsdown and now i cant get it to charge in my wall charger or my computer and it still says usb device not recognized when its plugged in.
And also as a side note it wont even say usb device not recognized when i plug it into the back of my comp its like i didnt even plug it into the back
So if anyone could help me it would be most appreciated, and im shure no one has had this mutch bad luck with an ipod

Similar Messages

My ipod isn't recognized by any computer & itunes, and desplays a sad face.

i have had my ipod mini for eleven months and this is the first problem i have had with it.
i went on a vacation to flordia, and while i was there my ipod crashed. i had dropped it once a few days before the crash, but it continued to play my music after i dropped it.
when i go to turn it on the apple logo appears, then the depressed ipod.
my ipod isn't recognized by any computer or tunes. when i plug it into my computer, the 'do not disconnect' screen doesn't even appear. all that happens is the apple logo screen, then the depressed ipod screen, then a recharging screen appears that is stuck on the lowest point possible.
i have already tried the "five R's" and everything else in the support pages, and so far they have helped me none. all they do is bring you around in huge circles, and you end up on the page you started on.
i run a windows xp, and have everything fully upgraded.
i know, i know, many of you are having similar problems, but could you please only post if you have an answer, thanks.
-xb
Windows XP

I know!!! It worked just fine one day, computer recognized it and i could add or remove songs at me leisure, but now I can't even charge it on a computer becasue it doesn't exsist to it. I also tried the five steps, but you can't restore the settings on it if the computer can't find it. Finally I had my sister bending the charge piece in the ipod just for it to show up, I restored it and it didn't make a bit of difference! I lost all 800 songs on it but I still can't charge it or add songs. If you find anything out, let me know!!!

Ipod touch not recognized by windows or itunes by one laptop fine on any other laptop

I have a laptop that runs windows 7, my ipod classic and nano all get recognized by computer and itunes. When I plug in my ipod touch, it isn't recognized by either, but when I plug it into another computer or laptop running windows 7, it is recognized. I have run all the recommended steps, reinstalled itunes several times, why won't this work?

Did you try everything here:
iOS: Device not recognized in iTunes for Windows
Did you remove and reinstall ALL Apple software using:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

IPod Nano IS recognized by windows but itunes doesn't...

I have recently bought an ipod nano and i've installed the software and itunes and everything...when i plug the ipod into the usb drive, it IS recognized by the computer but not by Itunes....i cannot transfer my songs onto my ipod and it hasnt asked me for a name for my ipod like it did with my 2nd generation ipod.......can anyone help?

hiya!
okay, we'd better check on the usual suspects.
first have a look inside your "My Computer". is the ipod showing up in there?
if it isn't, see:
Windows confuses iPod with network drive and may keep iPod from mounting or songs may seem to disappear
iPod missing in "My Computer" or in iTunes on Windows
if it is, see:
iPod for Windows: Fast user switching in Windows XP is not supported
iPod shows up in Windows but not in iTunes
love, b

IPod Shuffle Not Recognized In Windows Or iTunes v7.0 - What Now?

Hello everyone,
I am having the same problem as many who have posted here. I have upgraded my software to iTunes v7.0.1.8. I also accepted the auto update for my iPod Shuffle - 512GB 1st Gen to v 1.44 (I believe). Of course, now my Shuffle is not recognized in iTunes and is only recognized in Windows for less than 5 seconds (as I have monitored it). I am listing below all of the actions I have taken today.
As none of these have worked, my question is now what? Does anyone have any other suggestions before I take the dreaded step of calling support? Any help is appreciated.
I am not happy with this upgrade issue at all. I expect much better from Apple.
Steps Already Taken:
1. Reset iPod.
2. Set Terminal Services to "Manual" and restarted my laptop PC.
3. Changed all USB Root Hub entries power management options to "Allow the computer to turn off this device to save power option" and rebooted.
4. Assigned my external hard drive a different letter as it was assigned to "E" and tech support documentation suggested I changed it - I changed it to "M".
5. I stopped the iPod Service via the Services and Application interface from My Computer/Manage, reattached the Shuffle, and started the iPod Service. The Shuffle was still not recognized.
6. I uninstalled iTunes 7.0.1.8, the Apple Software update and QuickTime. I deleted all temp directories; program files folders and all possible traces of all three pieces of this software. I also deleted my iTunes library. I reinstalled all of this software and re-built my Library. NONE OF THIS WORKED!
My 30GB Video iPod works fine and always has - it is only the shuffle for which I have this issue any only since the upgrade.
What do I do now? If no one has another fix, I will be forced to call Tech Support after an experience with them over a year ago I would almost rather throw this thing away!

qswh - I too cannot play the songs that are loaded on the shuffle. Additionally, I get a green & orange light when I plug it into a USB port and then I either get a blinking orange light or a solid orange light from there after.

Old iPod isn't recognized by Windows Vista

Hey Everyone,
My girlfriend has a second generation iPod, which is around 5 years old. She didn't use iTunes before getting a new laptop(which runs Vista), but has now decided to try it out. When I plug in the iPod a message comes up saying "USB Device Not Recognized. One of the USB devices attached to this computor has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message." It recommends to reconnect, which I have done, and then it recommends "replacing" the device. She doesn't want to have to get a new iPod if at all possible. Does anyone have any recommendations?

Have you had a chance to look at these troubleshooting pages? They may be of some help:
iPod missing in My Computer and in iTunes
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
If you are using a laptop, this page might help: iPod not recognized when connected to Windows laptop over USB

Error during OS 4.2 update; Ipod no longer recognized by windows or itunes;

I've had my 3G 8gb since last Feb and never updated the OS (3.1.3). Yesterday I tried updating to 4.2. (OS: Windows Vista 64bit Home Premium; iTunes: 10.1.1.4) There was an error (unfortunately did not make a note of). Now my ipod touch is stuck in "Recovery Mode" and cannot be seen by Windows or iTunes. Windows does detect new hardware but when I browse for the drivers, I get the error "Could not find driver software" after I pointed exactly where it was located in C:\Program Files\Common Files\Apple\Mobile Device Support and C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. I've tried removing all Apple software from my computer and then reinstalling iTunes but I get the same results. I don't know what else to try. Any ideas? Thanks!

I found a solution last night through http://support.apple.com/kb/ts1538. But thank you for trying. The worst part was that I was doing the right thing all along but I think there is a bug in Vista (or I don't understand why I couldn't do it the way I was). On the window that appears after I clicked "Browse my computer for driver software", there are 2 options. The first says "Browse for driver software on your computer" which has an edit box under it and a "Browse" button next to the edit box which allows you to pick the parent directory that driver is in. The second option says "Let me pick from a list of device drivers on my computer". I knew where the drivers were so I was doing option one and it would not work (many repeated attempts after re-installing iTunes, etc.) - VERY FRUSTRATING. But now I'm up and running!!!

Ipod isn't recognized by windows 7 explorer or itunes help!

Okay so it started I was cleaning out my computer in the 'delete programs' section of control panel. I found something called 'asmedia asm104x' it looked rather
suspicious so I deleted it. After that my ipod just suddenly stopped charging from Itunes so I was like "ok thats weird." I looked at itunes and it wasn't found then I looked on Windows explorer and it wasn't there either so then I just thought "Ok I'll restart and see what happens." so I did that and as soon as my computer rebooted my ipod was charging so I felt relieved and then when it got to the windows logo during start up it just stopped charging. So I looked into the issue and checked a bunch of things, I ran diagnostics I tested the cable and usb ports etc... it was all fine I even tested it on my Asus touch screen lap top and it charged there so I looked further into it and narrowed it down to uninstalling Itunes so I did that. TWICE. I cleared everything; I looked all around my computer for itunes related stuff and I'm am 100% sure I deleted EVERYTHING to do with Apple. Then I installed it and Itunes for the second time I opened it everything was still there. I'm really frustrated and I have already looked at almost all the threads about this subject yet they all link back to the one tutorial on how to fix it so please don't just link me to one of the apple tutorials with no information. I want to know whats going and how I can fix it, please tell me if I need this 'asmedia' program and if so what version or whatever. Please help me I am rather desperate.

Googling shows that the "program" is the driver for the USB host controller on your computer.
If y have a ASUS motherboard then:
http://www.driversguru.com/manufacturer/ASUS-tag-USB
http://support.asus.com/download.aspx?SLanguage=en&m=Z9PE-D8+WS&os=29

My 1st generation iPod isn't recognized by Windos or iTunes,

When I plug my shuffle into the USB port, it is not detected by iTunes or Windows. It still gets charged but I cannot access it to change the playlist. I have songs in the library, but the 'sources' thing never comes up. My friend's works just fine--on her computer.
If its something technical, you'll probably have to explain how to do it, as I'm not exactly the most technical person out there.

By all of those suggestions, do you mean the ones I mentioned in the paragraph about or the ones in the support article I linked? Does this 5G iPod via still power on? DId you try connecting it to another PC or Mac to see if it is recognized there? Did you check the dock connector for any signs of debris or damage to the pins that could be preventing a connection to your PC?
Any idea how long the average iPod should last? Ours if from 2006.
Most people never get the iPod to last 6 years, so consider yourself lucky. That's quite a time span!
B-rock

My IPod is not recognized by Windows or ITunes

I have followed most of the instructions on the website, need an IPod Guru for more assistance.
1. ITunes appears to freeze up when I dock my IPod.
2. After a few minutes, It will find my IPOD.
3. I have only one Summary Tabl. My IPOD name is missing as well as the software version and serial number.
4. Check for updates option is greyed out.
5. I clicked on Restore option and I receive the message: There was a problem downloading the ipod software for the ipod "ipod". The requested resource was not found.
6. Does #5 have something to do with being in Disk Mode? That was one of the instructions on the Apple site.
7. I've done the 5 R's.
8. Windows XP recognizes when I place the Ipod in the cradle.
9. I ran IPOD Diagnostics from the Help menu. The iPod Service is running vers 7.1.1.5
10. I've uninstalled itunes and reinstalled a new version from the Apple website.
Help,
I can't think of anything else to do.

I have followed most of the instructions on the
website, need an IPod Guru for more assistance.
1. ITunes appears to freeze up when I dock my IPod.
2. After a few minutes, It will find my IPOD.
3. I have only one Summary Tabl. My IPOD name is
missing as well as the software version and serial
number.
4. Check for updates option is greyed out.
5. I clicked on Restore option and I receive the
message: There was a problem downloading the ipod
software for the ipod "ipod". The requested resource
was not found.
6. Does #5 have something to do with being in Disk
Mode? That was one of the instructions on the Apple
site.
7. I've done the 5 R's.
8. Windows XP recognizes when I place the Ipod in
the cradle.
9. I ran IPOD Diagnostics from the Help menu. The
iPod Service is running vers 7.1.1.5
10. I've uninstalled itunes and reinstalled a new
version from the Apple website.
Help,
I can't think of anything else to do.
Here is the Diagnostic report from my first post
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
HP Pavilion 061 PP164AA-ABA a810n
iTunes 7.1.1.5
iPodService 7.1.1.5 is currently running.
iTunesHelper 7.1.1.5 is currently running.
Current user is an administrator.
Connected Storage Devices:
DiskDrive, photosmart printer card reader (HPH11), Bus Type USB
DiskDrive, ST3160021A, Bus Type ATA, Bus Address [0,0]
DiskDrive, Apple iPod USB Device, Bus Type USB
DiskDrive, Generic USB CF Reader USB Device, Bus Type USB
DiskDrive, Generic USB MS Reader USB Device, Bus Type USB
DiskDrive, Generic USB SD Reader USB Device, Bus Type USB
DiskDrive, Generic USB SM Reader USB Device, Bus Type USB
Universal Serial Bus Controllers:
SiS 7001 PCI to USB Open Host Controller. Device is working properly.
SiS PCI to USB Enhanced Host Controller. Device is working properly.
IEEE 1394 Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
The last connected iPod serial number: JQ452208PQ7.
To see more details, click Save and then open the saved file.

Ipod is not recognized in Windows or itunes...Need some help here!

I have the ipod connected via the USB cable. I have the newest updated program and itunes installed. For some reason the iupod is not being recognized. anyone know what i can do??

What's on the screen of your iPod?
Try resetting it: Make sure the hold switch is OFF so that there's no orange color showing. Then hold down the MENU and SELECT (center) buttons for about 10 seconds, and you should get an Apple logo on the screen. When you do, you can release the buttons and try again.
You can also try connecting the iPod to a different USB port, preferably one on the back of the computer if you're on a desktop computer.
If that doesn't help, try these:
http://docs.info.apple.com/article.html?artnum=61711
http://docs.info.apple.com/article.html?artnum=93716
CG

Ipod isn't recognized by PC or ITunes, but it charges

Hey guys,
My Ipod has worked perfectly untill today.
I came home and plugged in my Ipod to my computer and it connected, but when I looked again ITunes was opened and it said:
"an ipod has been detected, but it could not be identified properly".
It charges, but it is not recognized and *when i open Itunes it disconnects*
I have tried everything.
I have reinstalled Itunes
I have changed the (F:)to (G:) and back again
I have reseted my ipod
I have changed the USB port
I have restarted the computer.
I Have done pretty much everything and it still won't work.

Have you updated iTunes?

Please help! My ipod isn't recognized by computer or itunes

Thank you in advance for reading this, I'm about to lose it. I have spent 12 hours trying fix my problem, and nothing seems to work. I did everything suggested by the apple site, and other misc. sites out there.
Last week I put music on my ipod video just fine. Then, yesterday, I plugged in my ipod to my computer, and nothing happened. It still charges it, but that's it. It won't show up in itunes or my computer.
The only thing that is different from last week than this week, is I have traveled on a plane (hopefully the security people didn't zap it), and also, I purchased an ipod docking station (called iBlaster)....do you think that has anything to do with this?
Any insight would be greatly appreciated. I'm about to blow up!
Thanks you all!

Hi,
I'd been really frustrated with ITunes not recognizing my IPod after failed attempts at using the "5Rs" to resove the issue. I just wanted you guys to know that I found a resolution posted under http://support.apple.com/kb/TS1372 and after following the instructions, I "forced" ITunes to recognize the Pod and it is right now, as we speak, syncing my entire library back to the IPod! THANK YOU to whomever posted this solution! I was so lost without my IPod and was about to go on a trip without it! Whew! THANK YOU, THANK YOU, THANK YOU!!!!!!!!!!!!!!

Ipod isn't recognized by computer (or itunes)

i received an ipod video for christmas. i was excited, but so far, i'm not impressed. i turned it on, and a little sad icon showed up with the apple support website link underneath. a problem? already? i just turned it on! so i decided to plug the ipod into my laptop computer. my laptop won't recognize the ipod, and thus, neither does the ipod update software. all that the ipod does is cycle through this pattern: screen with apple logo, screen with sad ipod icon, and battery screen (the battery is frozen, though. it doesn't indicate that the battery is actually charging). while this pattern cycles, occasionally i hear an annoying clicking noise. *click click click click click* is this sound from the hardware within the ipod? i don't want to have to listen to it all the time. i'm also disappointed with how easily my fingerprints cover the ipod, front and back. i'm afraid i'll scratch it... so at the moment, i want to return it to the apple store. what is happening to my ipod? what's wrong with it??
these ipods are very tempramental...
thank you

yes, i've installed the software and i've followed the directions. i have an ipod mini- i've done all of this before. nothing new.
charging. well, that's the whole problem now, isn't it? if the computer cannot recognize that i've plugged new hardware into it, it definetly won't send power to it, hmm? i had been plugged into my computer for about 3 hours, and NOTHING happened. so the answer: no. i haven't fully charged the d%#$ thing. i haven't been ABLE to do so.
uh, yeah, i know that i'm a human being. well actually, i could be some deranged mutant alien from mars, but how would you ever know?? ...wow... latex gloves? sounds like a possibility. i'll be sure to tell anyone who asks me about why i'm wearing them, i'll let them know it was you. thank you for the brilliant idea. har har har. oh- and how could i keep the clear film on the ipod if it actually came off after putting it into the lame, sorry excuse for a "case" that they give you?
i declare my ipod officially: dead. thanks for the help, though. latex gloves, man. rock on.
i'm returning it because it's defective.
the end.
sony vaio fs-620 Windows XP

Ipod isn't recognized by my computer, itunes,or Ipod Updater

When i plug in my ipod to my computer, it says "USB Device not Recognized". Can anyone help me?? I would really appreciate the help!!!

Preston,
Try this and it works in my case.
1.Put your iPod in diskmode
2.Plug your iPod with your computer
3.Your computer may not recognize your iPod, but try few attempts until your iPod showing "Do not disconnect"
4.Then force unplug (not EJECT - just force unplug it and I know it is not a proper way, but which may let your computer to recongnize your iPod) your iPod from the computer and replug again for few times, until your computer showing an iPod icon on the desktop - amazing it did in my case
5. Reformat your iPod by using Disk Utility
6. Reinstall the latest iPod update software
Bear in mind that you will loss all your songs in your iPod so make sure you backup your songs
By the way are you connect your iPod with XP or Mac? I have experience that the XP's formatted iPod got recognize in Mac machine and vice versa, then you can format the iPod before your reinstall your prefer iPod update PC or Mac

IPod isn't recognized by windows or itunes

Similar Messages

Maybe you are looking for