Ipod isnt really fixed or is it???:(

hey all,
I sent my iPod 5thgen video in for repair on 02/11/06 because the case is defective. when pressing down on the iPod case near the bottom middle it would make a clicking sound, as if the case was coming off. that is the way i described the problem to apple, I recived an e-mail today 02/15/06 saying "Your IPOD 5TH GENERATION passed our diagnostic tests and we have installed any appropriate software or firmware updates. Because it is working as expected, we will return it to you rather than sending you a replacement." does this mean they never checked the problem i reported and never fixed my problem? if so did i waste my one tech support call a lot of time for packaging and waiting?
thank you for reading if i could get tech supports e-mail that would be awesome considering i've already used my tech support call. thanks again for reading and any help you can give me!
Sincerely,
David S.
G4 AGP Sawtooth Mac OS X (10.4.4)

if i could get tech supports e-mail that would be awesome
Never seen a public email address for tech support.
considering i've already used my tech support call.
It's not one call. You get one issue from tech support. If the same issue takes a hundred calls, you're covered.
If it does the same when you get it back, you can call about the same, unresolved issue.

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I just want to ask if there is any way i can fix my ipod touch 4G from watar damage and i dont think that a larg amount of water have entered and the ipod isnt working at all and i tried charging it but it didnt work so please help me, and thankyou.

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You should let it dry for a week or so, then try.

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http://www.apple.com/feedback/ipod.html
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GFF

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Please help.
I have had a 30 gig color ipod for about six months, never had a problem until 2 days ago. I dont think there is a problem with my PC, as its a work computer and has never had acted up.
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B-rock

Ipod isnt really fixed or is it???:(

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