Ipod just broke and frooze? Please help

Hello from one day to another my ipod just frooze during the sync process and now I can't even turn it on because it displays a black screen so I can't even toggle through the menu.
I phoned apple and they told me that they would fix it for the same price of a brand new 30 GB (great deal).
Does anyone know of somewhere where I can go or a support email or site where I can ask to see how I can go about fixing my ipod for a reasonable price.
It worked fine before and is not that old so I doubt I need to go out and buy a new one.
Thanks any suggestions would help.
Dorian

Does it happen fairly quickly into the importing? If so, another thing you might try if you want to further narrow it down to the iPod or the iTunes, is create a new user account on the computer. In that account the iTunes library will be blank. So add a bunch of songs to that library (File -> Add to library) and then add a bunch from your original library. Then try it there. If it works, then you might have something corrupt in the other user account. If it does the same thing, then likely it is the iPod (assuming it isn't some sort of bunch of bad files that you happened to import to this new account).
Patrick

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