Ipod-looks dead

I have a 5-GB ipod 1st gen (scroll wheel), and it seems to have died. It gives me the "sad ipod" icon, but it won't go into disk mode, as apple tells me to. I have but it in "diagnostic mode", and run all of the tests, and the only one that it fails is the "OTPO." Does anyone know what that means or if i can fix it? Apple care has run out, and I really don't want any pricey repair shops.

You can try putting it into Disk Mode
http://support.apple.com/kb/HT1363
If that works, you can see if the computer will recognize it when connected, either in iTunes or by the system.
NOTE: You can also try putting it into Disk Mode WHILE it is already connected to the computer.
If the iPod is recognized, you may be able to use one of the third-party methods or utilities to transfer song files from iPod to computer. You can do a Google search on something like "ipod transfer" to get some links (add "mac" to the search if your computer is a Mac).
Once the song files are on your computer, add them to that computer's iTunes library, then sync it to the new iPod.

Similar Messages

HT2188 I'm presuming my old iPod id dead meat, but after 24 charging a get the Apple Logo followed by an image that looks like a file folder with an exclamation point. Is there anyway we can resurrect all trhe music on it & transfer into a new iPod?

I'm presuming my old iPod id dead meat, but after 24 charging a get the Apple Logo followed by an image that looks like a file folder with an exclamation point. Is there anyway we can resurrect all trhe music on it & transfer into a new iPod?

You can try putting it into Disk Mode
http://support.apple.com/kb/HT1363
If that works, you can see if the computer will recognize it when connected, either in iTunes or by the system.
NOTE: You can also try putting it into Disk Mode WHILE it is already connected to the computer.
If the iPod is recognized, you may be able to use one of the third-party methods or utilities to transfer song files from iPod to computer. You can do a Google search on something like "ipod transfer" to get some links (add "mac" to the search if your computer is a Mac).
Once the song files are on your computer, add them to that computer's iTunes library, then sync it to the new iPod.

TS1382 When is your iPOD officially dead?

When do you know if your iPOD is dead? Mine is blinking a blank screen ... and will not respond to the rest actions.

Hello
I have a PowerMac Dual 2 GHz G5, I am looking for a Dual Layer Superdrive to replace the PIONEER DVD-RW DVR-117D that came with it. I noticed you have a Samsung SH-182M w/LightScribe. I am trying to replace my SD so I can create images of movies that are over 2 hours long with iDVD '08 and burn them with Toast 7 onto a single DVD-R.
I was wondering if you have had any issues with your Superdrive and if it works seamlessly with OS X and all the iApps. It is important to me becouse I have found no SD replacement that will "officially" do so.
Thank you,
PF

Ipod Suddenly DEAD (Improperly Disconnected)?? Gulp :(

I have an 80g Classic. It is Windows formatted and I was trying to reformat it for Mac. I connected it to my G5 desktop running iTunes 7.6.2 with the USB cable. Itunes told me it was downloading the correct software. It was taking a REALLY long time...after quite a while it then looked like it was reformatting (hard to say what it was doing)...it then asked me for my G5 password. Then it started to 'sych'...it looked like it was synching pictures (there was like 1,000 pics it was slowly converting each one to ipod format and importing it to the iPod). I didn't want it to sych and I removed the iPod without ejecting the icon and without getting the 'ok to disconnect' screen...on hindsight probably a big mistake.
Immediately when I removed it, and still now, the iPod appears DEAD. It does not power on (it was fully charged right before I did all this so I know it's not the battery). Could I have disconnected while it was formatting and it has caused a software issue with the ipod's HD? Any ideas how to get it working again??? Presently a dark screen on the ipod and NO signs of life....GULP!!
Thanks a bunch for any ideas!
-Lovegasoline
PS: IF I am able to get the ipod back to life, what is the recommended way to change it from Windows format to Mac?
Message was edited by: Lovegasoline

During the improper ejection, either the software being corrupted or the hard drive of the iPod got crashed (bad sectors). Have a read the following carefully, I believe the way to solve it is quite similar.
The best way to change the format of your iPod - just do a Restore for your iPod on your Mac.
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
Spank your iPod
http://www.youtube.com/watch?v=3ljPhrFUaOY
http://discussions.apple.com/thread.jspa?messageID=3597173#3597173
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
Cant put it into disk mode
http://discussions.apple.com/thread.jspa?messageID=3786084#3786084
I think my iPod just died its final death
http://discussions.apple.com/thread.jspa?messageID=3813051
Apple logo & monochrome battery stay
http://discussions.apple.com/thread.jspa?messageID=3827167#3827167
My iPod ism’t resetting and isn’t being read by my computer
http://discussions.apple.com/thread.jspa?messageID=4489387#4489387
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote
Message was edited by: Mitch 751

Ipod generation 1, updated ipod software version 5.1.1 and now my ipod is dead..

I have an ipod generation 1 since 2005 and it works perfectly till yesterday when i receive a prompt from iTunes store (after my last login 6 months ago) reminder/alert to update my ipod software version to 5.1.1 in which i did and just after i updated the software my ipod went dead..
The message appeared "Please Wait..Very low battery.." However, when i plug it into adapter charger i'll see the normal screen, but the message appear when i use the cable to connect to my lappie....Urgent help! Thanks.

You need to continue with the Recovery...
Once the Device is in Recovery Mode... it is too late to save anything...
To minimise loss... After the successful Recovery... Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766

My Ipod was dead and I hooked it up to my computer it said is was charging and when it turned on it wouldnt charge any more I doesn't even show that I have it pluged in to my computer I want to send it in to get it replaced but I dont no what info i need

My IPod was dead and I hooked it up to my computer it had the charging symbol but when it was charged up enough to turn its self on it stopped charging and my computer doesn't even read that it is hooked in I tried another chord and still doesn't work I would like to send it in but I do not know what Information I need to do so can some one please help me It was also a gift to me for christmas last year and she bought it in December I was wandering some one told me that Ipod touches have atleast a 1 year warranty with Apple and if it gets replaced can they put what pictures that are on it on the new one If you know the answers or at least one please please help I would be very appreciative. thank you

Have you tried here:
iOS: Not responding or does not turn on
You can check your warranty coverage by entering the SN here:
Apple - Support - Check Your Service and Support Coverage
For how to get warranty work see:
Apple - Support - iPod - Service FAQ
The fastest is to make an appointment at the Genius Bar of an Apple store.

Hi guys well huge issue my Ipod 4th generation shuffle died and I tried to chrge it I plugged it into the USB port and the red light came on and after 5 seconds turned off the whole Ipod is dead and I've tried in wall chargers as well that doesn't charge

Hi guys well huge issue my Ipod 4th generation shuffle died and I tried to chrge it I plugged it into the USB port and the red light came on and after 5seconds turned off the whole Ipod is dead and I've tried in wall chargers as well that doesn't charge what should I do is there a solution or should I claim my warrenty and have it fixed??

Also my Itunes and computer won'r reconize it

2nd Generation iPod Nano Dead?

My 2nd generation iPod Nano was working fine this morning. Played music as it did for all these years. Later this afternoon I turned it on and the display would not light up. No music played. Seems like the battery is totally drained. Plugged into USB wall charger (from Apple) and get no indication whethr or not this thing is charging. Same when I plugged into my Mac. Does not show up in iTunes or on the desktop.
Is my iPod Nano Dead? Has the battery bitten the dust and cannot be recharged again? It's a shame that none of these iPods have user replaceable batteries... Other than being dead I am quite sure that if I could put in a new battery it would work again. I don't like spending a lot of money for something that does not last me at least 10 years.

If the iPod's battery has been fully drained it can at least 30 minutes or more of charging for the iPod to show any signs of life and even after that a hard reset might be required. To reset the Nano, press and hold both the Select?Center and Menu buttons together long enough for the Apple logo to appear.
B-rock

My ipod is dead. I have tried resetting but to no avail. I have attached to itunes and it sees that the ipod is bad, but it still can't seem to work. How do I get it fixed?

My ipod is dead. I have tried resetting but to no avail. I have attached it to itunes and it sees the ipod is bad, but it still can't seem to work. How do I get it fixed?

Its probably just as you said, it's dead. I mean the battery.
I have a second generation iPod and the battery doesn't hold a charge long. So yours must be really struggling with the battery.
You can send it off for a battery replacement, or as is expected due to the cost of doing that and with standard manipulative business thinking, you could just get a new iPod like a good little customer.

I followed directions to restore ipod contents to iTunes after computer crashed. Now my ipod is dead.

I followed directions to restore ipod contents to iTunes after computer crashed Now my ipod is dead. iTumes does not recognize it; the device is not showing in the left pane.Can I do something?

Try:
iOS: Not responding or does not turn on
If not successful, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

My ipod went dead and wont do anything. is it locked or something?, my ipod went dead and wont do anything. is it locked or something?

my ipod went dead while i was using it, and now wont do anything, is it locked or something?

Try a hard reset.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

My iPod is dead and won't charge or connect to the computer. How can I fix this?

My iPod is dead and won't charge or connect to the computer. How can I fix this? Before it died, it said I had a full battery whenever I charged it, but as soon as it came off of the charger, the battery level was always under ten per cent.

Sounds like the battery needs to be replaced.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
 In Memory of Steve Jobs 

Ipod plays dead

hello all, first of all my ipod is over one year old, i was recharging the battery and wanted to turn the ipod on. When i discharged it from its dock the ipod went dead.
i mean, the display isnt working and there is a humming noise coming out of it.
I tryed the 5R's, get an update but even my computer wont recognise the hardware (also I-tunes won't recongnise it)
I have no idea what to do about it and never heard about this before, so I hope someone can help me with it...

here is my answer to my own problem with the ipod:
leave the ipod humming in your livingroom overnight, in the morning there's no sound of humming. Then try to get into the ipod's menu, after that the screen says that the battery needs to be charged.
Connect it to the USB port of your PC, get an update from apple and disconnect it through "my computer",click on the sign IPOD, right mouse click and disconnect. Then conncet the ipod to the main charger and charge the battery...all music is still on the ipod!!
Hopefully it works for everyone here
greetz sharon

How can my iPod be dead?

Hi!
I just bought a 60g Black iPod video, I took it out of the box, used it for about 3 hours then battery needed to be charged, so I plugged it up in my computer before going to sleep. Three hours after I plugged it, I checked on the screen and the battery was still charging (nothing abnormal at this point). I then decided to go to bed and leave the thing charging.
When I woke up, I checked my iPod and realised the screen was black. So I thought: Okay, it must be recharged.
I then wanted to load new songs in the computer and was surprised to see that the thing refused to turn on.
I check the "Hold" button, but everything was correct.
I read this site's FAQ, when it says that you must leave it layed down on a flat surface for about 24 hours. That' what I did, but nothing happened.
Anyone experienced the same problem?
Could this be because I don't have a USB2 port?
I'm now thinking of buying a Power adapter, but I dont want to pay $35 without being sure that this could fix my problem.
Any help would be appreciated.
Dre
Custom Windows XP Pro
Custom Windows XP Pro

Thank you for your reply,
But I already did read the whole thing before posting in here (didn't want to waste everyone's time with a question that could be answered by reading the FAQ)
My concern is, How can my iPod be dead after being charged for several hours? Nothing appears on the screen, that thing is totally dead. Oh, and did I mention that It is BRAND NEW??
This is the first time that I'm buying an Apple product and this may also be the last time.
Anyone experienced that problem before?
Thank you for your time,
Andre

HT1339 Ipod is dead ,will not charge, nothing showing on screen?

My ipod is dead, will not charge, nothing comes up on screen?

After leaving the Nano to charge for a minimum of of 30 minutes, try to reset it by pressing and holding both the Select/Center and Menu buttons together long enough for the Apple logo to appear.
You'll also want to make sure the hold switch is not in the ON position.
See here for more troubleshooting: iPod won't turn on
B-rock

Ipod-looks dead

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