Ipod makes clicking sound when turning on and tells me to go to supposrt

My older Ipod makes a clicking sound when I turn it on and tells me to go to the support website. Any ideas what the problem is? I don't know what generation it is or what ISO what ever that is, I use. It was bought for my son many years ago and he has moved on to the newer ones,lol. I do know it is bulkly and heavy,

It probably needs service as it's indicative of a hard drive problem.
What does this picture on my iPod mean?

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