Ipod mini  and nan2nd not recognised by windows or itunes

Had ipod mini for two years no problems. My son got a nano 2nd gen in november no problems. latest itunes downloaded and none of the above are recognised. tryed all the quick fixes on the help pages and a few on the discussion page nothing works please help.....

I'm having the exact same problem, have tried everything listed on this page and the device manager steps. Nothing extra comes up when I click on "show hidden devices" the exact same listings are still there. And there is nothing indicating an ipod mini in the USB section in device manager or "unknown device" or anything.
The other user said "thank you yes have tried this and message is as follows: windows cannot start this device because its configuration information (in registry) is incomplete or damaged (code19)" - but nothing like that is coming up on mine. None of the R's make anything different. Am I doing something wrong? Can anyone give me a hand?
Ipod Mini   Windows XP  

Similar Messages

  • Updated ipod nano is now not recognised by windows or itunes

    Hi,
    I am sure there would be numerous people who are in the same situation. Being computer illiterate does not help the situation i tell you. Can anyone please help?

    Welcome to Apple Discussions!
    Is everything up to date?
    iTunes
    iPod Updater
    Updating iPod's Software
    Also, have you seen and tried this?
    iPod missing in "My Computer" or in iTunes for Windows
    Finally, when you connect your iPod to your computer, open My Computer. See if the iPod appears there. If it does...
    iPod shows up in Windows but not in iTunes
    btabz
    PS: Next time, plese post in the iPod nano forums

  • Nano not recognised on windows or itunes and will not charge, help!!!!

    i went to update my ipod the other day and it said that the ipod was corrupted, so i took it out and pluged it back in again and it worked fine. then i went to charge my ipod on the computer a couple of days later and its not regognised on windows or itunes and will not charge!
    i have reset, restarted and updated etc and nothing has happened. i have read other thru peoples messeges who have simular problems and they say that reinstalling and reseting to factory conditions doesnt work.
    can someone please help me or has any one had the same problem? thanks

    can i put it into disk mode if the computer doesnt recognise it at all?
    Yes, you can.
    "Putting your iPod into disk mode" is simply a process that involves pressing a few buttons on your iPod, getting it into Disk Mode.
    To put your iPod into Disk Mode, follow the steps in this article -> Putting your iPod into Disk Mode
    As Bryan said, see if the iPod is recognized by your computer when it's in disk mode.
    -Kylene
    If any post helps or solves your problem, please click the "Solved" or "Helpful" buttons on top of that post. Thank you for helping the boards!

  • Ipod in not recognised by windows or itunes. PLEASE HELP!!!!!!!!!!

    I have a 5th gen 30gb video ipod which was fine up until the start of january when i tried to connect my ipod to my laptop and it was not recognised by windows as a usb device, i'v been through the device manager and can not find it there. USB port are fine as other things connect, i've tried 3 different usb cables. I've run diagnostics and got the following
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Dell Inc. Inspiron 1501
    iTunes 7.5.0.20
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Current user is an administrator.
    The current local date and time is 2008-01-15 13:16:51.
    Video Display Information:
    ATI Radeon Xpress 1150
    ** iPod Connectivity Tests **
    iPodService 7.5.0.20 is currently running.
    iTunesHelper 7.5.0.20 is currently running.
    Apple Mobile Device 1.14.0.0 is currently running.
    Universal Serial Bus Controllers:
    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard OpenHCD USB Host Controller. Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Device Not Currently Connected:
    Fifth Generation iPod (iPod with video) running firmware version 1.2.3
    Serial Number: 8M6398VKV9K
    Can someone please please please help me, i've run the 5 r's, i've tried to put it in to disk mode etc etc and still it will not connect.
    it looks like many people are having this problem with the same model.
    You can e-mail me direct on [email protected] if easier.

    Same as, although a new development on this last night, I borrowed a mates USB hub that has it's own mains power supply and for a short time my laptop recognised my IPOD, I obviously thought i had found the solutions as it started to sync at which point the smug smile left my face as i could smell burning plastic. Yep, the usb cable was melting in to the USB hub. so not only won't the sodding thing work properly it is a god **** fire hazard. Luckily our producst that cost hundreds of pounds are supported by friendly and helpful people at Apple!!!!!!!!!!!!
    Oh and i downloaded itunes 7.6 last night and nothing.
    PLEASE HELP!!!!!!!!!!!!

  • Ipod 5 not recognised by windows or Itunes, no drivers found in devmgmt.msc

    Hello there.
    My Ipod 5th Gen is having problems. When I try to connect it to my windows 8 laptop I get nothing. Not even an "unrecognised device" message. I am guessing there is no driver to process it, or something like that. All my other USB devices are working.
    I have tried all the ideas listed on the support. when I take a screenshot and try to find it as a camera, nothing appears. There is no "portable devices" section, no "other devices" section. It is completely unresponsive.
    I have no conflicting software, and everything has been reinstalled, including AMDS.
    Here is a screenshot of my Devmgmt.msc:
    thanks In advance.
    Joseph

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates

  • IPod locked and USB not recognised?

    Someone please help!! I've been stuck with this problem for the last three days. Basically, what has happened is:
    I changed my passcode for my iPod 5 the other day, then had to turn my iPod off as I was in school, I get to my iPod
    at lunch and completely forget the passcode I changed it to. So now I'm locked out. This has happened before so
    I knew what to do but this time, whenever I plug the USB into my laptop a little message just pops up saying
    ''USB not recognised''. I've tried absolutely everything to get this USB to work, I've even used different USBs
    but barely any of them work or nothing comes up at all, like the laptop doesnt even know it's plugged in.
    Is there any way I can restart my iPod without connecting it to iTunes or..? Does anyone know how to sort out
    the USB? Sorry if this was a stupid question, I'm not very good at this sort of stuff.
    Thanks anyway,
    Kate x

    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Forgot passcode or device disabled
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: Back up and restore your iOS device with iCloud or iTunes       
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        
    If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.
    Also, as necessary:
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem
    Further:
    If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone and use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.

  • HELP Ipod shuffle is not recognised in windows or itunes

    Ok I got my ipod shuffle for my birthday but I got I beforehand so I could add songs. First it worked fine,played songs,was recognized in itunes but then the next day when I tried playing the songs using my ipod shuffle the error light flashes.I left it for another day and checked again.error light still flashing.I then connected it too the computer.not recognized in windows or itunes.it is extremely annoying.i have re-installed the software twice,got more updates and i have read all the tutorials but still the exactly same problem.i am getting incredibly annoyed with it and so is my dad.please help!
    Thank you for your time,
    Sophie

    Did you try all the steps here:
    http://docs.info.apple.com/article.html?artnum=61711?

  • Shuffle is not recognised by Windows or iTunes on first installation

    Hi
    Just got an Ipod shuffle, which was marked down in price due to missing ear phones. Tried the installation software but when asked to connect shuffle to check to see if it needs formating did so, and the shuffle is not recognised by windows or the installer software.
    Tried to go through apple chat, but when prompted for S/N it says that my shuffle was registered in Aug 2005 and not valid for chat support anymore. I suspect that the shuffle is returned goods and that it may already be registered to another user. Would this stop my computer recognising it?
    Have downloaded updater and run that, same result.
    OS is Windows XP Pro
    USB port confirmed working
    Itunes 6.0.4.2
    Ipod Nano running okay on same machine.
    Ipod Shuffle is only showing constant green light when plugged into USB port (showing that it is at least getting power)
    Any ideas, there seem to be similar threads to this so is it a common problem.
    thanks
    CDR

    Did you try all the steps here:
    http://docs.info.apple.com/article.html?artnum=61711?

  • I disconnected my ipod mini and now it wont show up on itunes..PLEASE HELP

    I disconnected my ipod mini and since lost my cd rom...Ive tried to connect my ipod to windows but have yet to be succesfull...Is there another way to connect my ipod again without the cdrom? If anyone can help me i'd really appreciate it...thank you robert

    Try downloading the Updater from apple.com. It's the same thing. Make sure you get the right one for your iPod
    HP   Windows XP  

  • Ipod touch (4th gen) not recognised by windows 7 computer!

    Hello everyone
    I have been unable to use itunes for a good while now because my computer will not recognise my ipod touch. My laptop makes a noise like it is configuring when I plug my ipod into it but then absolutely nothing happens. When I checked apple mobile support it was installed but when I go to device manager nothing appears. I have uninstalled itunes and reinstalled regularly and nothing solves the problem. I am completely out of solutions, any help would be greatly appreciated.

    Does the iPod work?
    Does it charge?
    Did you do everything here:
    iOS: Device not recognized in iTunes for Windows
    Including
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    Note the above removes and reinstalls all Apple software
    New cable and different USB port?
    Runs this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Try on another computer to help determine if computer or iPod problem

  • Ipod touch and nano not recognised with itunes

    Hi
    I updated my itunes yesterday.  I have a new shuffle (4th gen I think) but 4th gen nano and 2nd gen touch.  Itunes recognises my shuffle no problem and I was able to sync ok, but it won't recognise the touch or nano, I tried 2 different usb cables but still won't recognise, is it something to do with older gen models not working with the new itunes??? I have a fairly new computer running off new windows package.  Itunes was recognising all my ipods until I installed the new itunes.  Any help gratefully received.
    Thanks.

    It sounds to me like an issue with your iTunes, try un-installing the software and re-installing it and see what happens then. It seems a little odd that it won't recognise 2 iPods, so I highly doubt it is the iPods' fault.
    If it deosn't work after re-installing, take it to the Apple Store (with your computer, if it is portable) and they should be able to help out

  • Ipod shuffle 2nd Gen- Not Recognised by Windows 8.1 Laptop

    Hi All,
    I have HP Laptop with .... Windows 8.1 / 4gb RAM / Intel i3 / 64-bit, i am trying to connect my Ipod shuffle  (2nd gen) to laptop but its failed in Itunes (i got updated one) as well as in Windows..
    at the same time, the same ipod i can connect and use at windows XP computer.
    is anyone there to help me out.
    Thanks in advance.
    Regards
    Rahul

    Unfortunately, I use a Mac; I'm not a day-to-day Windows user...  When you connect your USB flash drive, it should appear as a device in a Windows view, like the one you provided as a screenshot.  When you connect your shuffle, if things are working normally, the shuffle should similarly appears as a device.  Whether it is recognized as an iPod or not, it should appear as a device.  If it does not, that means the USB (3.0) port (on your laptop) does not see that you have connected the shuffle.  If it does (appear in Windows), that's good news.  You may be able to trouble-shoot and fix the problem, using this document
    iPod: Appears in Windows but not in iTunes - Apple Support
    I suggested trying a self-powered USB 2.0 hub (if you have one), because the hub should be recognized as a device by Windows.  In the screenshot, it looks like there are two hubs already connected ("Generic USB Hub"), unless that is something internal that is identified as a "hub."  If a hub is older and works with the shuffle, then your laptop may be able to connect to the shuffle through the hub.
    Here are two other things you can try. 
    (1) You said the shuffle still works with your older PC.  Connect it to iTunes on that computer, and go to the shuffle's Settings screen (select shuffle in iTunes).  There is a checkbox for Enable disk use.  Check that box and Apply.  With this setting enabled, the shuffle acts like a USB flash drive (to Windows).  Maybe that will let Windows see it, and then iTunes will also see it (as an iPod).  NOTE:  When disk use is enabled, you need to Eject the iPod in iTunes before physically disconnecting it, because the iPod's disk is continuously mounted by the system.
    (2) If the above does not help, connect it to iTunes on the older PC, and do a Restore on the shuffle.  This will erase the iPod, reinstall its software, and set it to default settings.
    Restoring iPod to factory settings - Apple Support
    It's a long shot, but maybe there is some kind of odd data corruption on the shuffle's storage that is causing the laptop to not see it (even though the old PC can see it fine).  After doing the Restore on the older PC, connect it to the laptop.

  • Ipod nano 6th gen not recognised at all in itunes or windows

    Nano was recognised as a device first two times i used it but now not recognised in itunes or in my computer as an ipod. Followed various help suggestions but no change. Does t need software restoring and if so how if not recognised in itunes?

    This problem now solved after a few hours browsing Apple help and other forums like this - tried connecting through usb ports at rear of computer instead of front and instantly itunes recognised it.  Odd since I can still connect my camera through front usb ports - the mystery of computers eh?  Anyone know how to fix front usb ports?

  • Just Got my ipod touch and is not connecting to windows vista

    i'm having the same problem that a lot of you had, i try everything that i read on this page uninstall itunes installed it againg pretty much everything now when i connect my ipod touch this error comes up on itunes THE SOFTWARE REQUIRED FOR IPHONE IS NOT INSTALL. RUN THE ITUNES INSTALLER TO REMOVE ITUNES AND THEN INSTALL ITUNES AGAIN
    is there something wrong with my ipod touch anything else i could try i will really appreciate if anyone could help me
    thanks

    The error message you are getting means that the apple mobile support driver is not getting installed
    Here is are a couple of articles from the apple support website that might help out.
    http://docs.info.apple.com/article.html?artnum=306640
    http://docs.info.apple.com/article.html?artnum=305415

  • Nano not recognised by windows or itunes

    i recently got a new nano after my old one stopped working and my computer doesent recognise the new one at all.
    it is not show in explorer or iTunes
    it doesn't show any do not disconect signs
    it does show a recarging icon
    it is not listed in the device manager
    the computer did recognise the older one and i have tried installing the software again to no avail
    any help would be appreciated
    SPrawL
    5h17_80X - 5000   Windows XP   works with hole-punch cards and writes to tape

    I got it working!
    i dont know exactly what i did but i pluged it in after a weekend of it sitting idle and a speach bubble popped up in my task bar saying the device had malfunctioned.
    i clicked on the bubble and it gave me several options of updating drivers, i clicked on and update automaticaly button that gave me an error message, then i stuck the cd in and was about to tell it to update from that location when the ipod was suddenly recocnised by iTunes.
    I dont know what happened but it works now except it isn't shown by explorer, but ill fix that soon.
    Thanks for trying to help
    SPrawL

Maybe you are looking for