Ipod mini doesn't appear to be recognized by updater

i have been having trouble with my mini. whenever i connect it to my PC, the ipod screen goes directly to ok to disconnect. I have tried the latest updater available but even when i plug in the mini when asked by the popup, the application never seems to acknowledge the mini being plugged in. both the update and restore buttons remain gray with no response from either when i click on them. i have tried resetting (both plugged into the PC and not) also.

Hi,
You may want to repost your question in one of the iPod mini Forums:
http://discussions.apple.com/category.jspa?categoryID=148
This is the iPod nano Forum
Regards,
Colin R.

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