Ipod Mini Frozen up!

My girlfriends iPod mini has frozen. Apparently it displays a website address on the screen. anyone have any ideas?

Try a reset.
Press and hold the MENU + CENTER buttons at the same time until you see the Apple logo. This is best done when her iPod is connected to a computer and it might take more than 1 try.

Similar Messages

IPOD MINI FROZEN WHILE CHARGING, PLUG WON'T UNPLUG

Hi, I have an ipod mini that is frozen. I was charging it on a laptop w/out any apple ipod software installed, (does that make a difference?). When I woke up, it looked frozen and non responsive. I then hooked it up to my software installed computer, and it was not recognized. Also the plug does not disconnect from the unit. Help. Paula

Paula,
Let's clear up a misunderstanding here first of all.
The iPod software is not "installed" on a computer, it's installed on the iPod. See my previous post on how to install the software to the iPod. Sure, the iPod updater is installed to the computer, but this is only a program that installs the software to the iPod.
You can connect an iPod that has the software installed on it to any computer, the only thing that computer would need to work correctly with the iPod is to have iTunes installed on it.
Have you tried resetting the iPod? It may take several attempts.

IPod mini "frozen"?

So today I was on my merry way to school, simply updating my mini when it just... stopped. This has never happened before, in fact, I have never had problems with my mini. It stopped on the usual "Do not disconnect." screen, so I waited a few minutes to see if it was simply finishing up or disconnecting... in iTunes, it was no longer updating. So I press the eject button, it ejects successfully on my computer, but it is still on the "Do not disconnect." screen. I unplugged it from the computer, and it does not change. I can't turn it off or anything. Help?
Oh, and when I plug it back in, Windows says that it has malfunctioned and to try resetting my computer... which I have done. And nothing is helping. Thanks in advance!

The suggestions here should help: What to do if Ipod appears frozen or doesn't respond.

Please help - ipod mini frozen - can't reset or restore!

I saw several posts on this topic, and followed the advice given. I've tried to reset the ipod by toggling the hold switch and then holding down the menu and select button at the same time (at least 20x's, and being careful to only hold down the correct buttons). Not having luck with resetting, I tried to do a restore, however when I start to run the ipod updater, and it asks me to connect the ipod, the updater doesn't recognize it.
It's frozen in the pause position at the start of a song and nothing I do helps! Although it's still under warranty I really don't want to have to send it in to apple, so I sure hope someone can help me.
powerbook Mac OS X (10.4.3)
powerbook Mac OS X (10.4.3)

i have called apple and talked to a tech. he said my windows program needed to update to xp2, i did. i then had to reinstall the disc. it was in disc mode. i followed the comands and it said to plug in ipod to update, i did. no dice, didnt recognize hardware. said i needed to try a new usb port. tried all six. said maybe need new cable, i plugged in a new one. no dice. my daughter got her ipod the exact same day i did, same computer same cables same everything. hers works mine doesnt. hearing that even a new ipod didnt work for u makes me not too confident in the ipod mini as a whole. i really want it back. my daughter and i have been sharing hers and she wants me to have mine back!!! HELP APPLE!!! the tech said if it doesnt work i should send it in and gave me the info to mail it. the website he gave me hasnt got any info on requesting a mailing box and warranty service. i only have about two months left on my warranty and i hate to think they are stalling me until it expires. please apple, call me and tell me this isnt true!!!!

IPod Mini frozen with charger symbol after iTunes 7 download

I have connected my iPod mini to Apple store. I have been proposed to upgrade iTunes with version 7. I have accepted to dowload this new version. No problem during the downloading, but after that, my iPod was and is still frozen with charger symbol discplayed on the screen. And I know that the battery is charged.
I have tried the 5S, reset,... No change. I am frustrated to have accepted this downloading. Does anybody have a suggestion ? Thanks

I have connected my iPod mini to Apple store. I have been proposed to upgrade iTunes with version 7. I have accepted to dowload this new version. No problem during the downloading, but after that, my iPod was and is still frozen with charger symbol discplayed on the screen. And I know that the battery is charged.
I have tried the 5S, reset,... No change. I am frustrated to have accepted this downloading. Does anybody have a suggestion ? Thanks

Ipod minis FROZEN! HELP!

Hi, I was listening to music on my ipod (4 gb) and i turned it down for about 2 minutes then when i went to turn it back up, nothing happened! it's completely frozen and it doesnt respond when i press the buttons or plug it into the computer!...Its never been dropped and it's fairly new. Help!

My Ipod Mini too has just recently completely locked up. The screen remains locked at the same thing with no music playing and no apparent response to any keys. Yes I've tried soft reset by holding the select and menu buttons many times (and I know how it should work) It too will not connect to my computer in any way (computer doesn't know it's there mini remains locked. Yes I've tried Itunes, Ipod Updater, and of course windows it's not connecting. I will try letting the battery run down but for now what can I do! I think I'll see what the people at my Apple store say Friday.
Edit: What would be good ways to accelerate discharging with out being able to actually give the mini new commands? Would connecting it to a powered down computer possibly help?

IPod mini frozen at apple

When I tried to start my iPod mini this afernoon,I got stucked on the apple! I tried to put my iPod in disk mode,but it doesn't work!! He doesn't show the "Disk Mode screen" What should I do? I really need some help!
Thanks

I tried this already a few times:
Toggle the Hold switch on and off. (Set it to Hold, then turn it off again.)
Press and hold the Menu and Select buttons for at least 6 seconds until the Apple logo appears.
When the Apple logo appears, release the Menu and Select buttons and immediately press and hold the Select and the Play/Pause buttons until the Disk Mode screen appears.
The disk mode scren doesn't appear. (how long do I have to hold Menu and Select?)
The screen freezes again at the apple.
What should I do now?
Thanks

IPOD min frozen fol use with ITRIP

Left my Itrip on my mini and now can not play mt mini unless it's through the computer (windows). Have tried a reset but to no avail.. Any suggestions out there
Andy

I am having a similar problem - I just purchased a pioneer DEH-P690UB indash car stereo, but I can not get the radio to recognize my iPod mini (N/A USB). The installar has a newer iPod, which worked when he tested the system, so I have been looking for the new firmware to see if that will help.
Can anyone direct me to the firm ware downloads?

Ipod mini frozen on apple What to do?

My ipod froze up after i updated it and ejected it from my pc, i went to the music option and it just froze, i reset it and it stays stuck on the apple logo any ideas on what to do with it...
Ipod mini Windows XP

In some cases, the iPod might get into a state in which the battery needs to be drained before it can be reset so try these steps.
1. Disconnect iPod from all power sources and leave it disconnected for about 24 hours.
2. Reconnect iPod to the Apple iPod Power Adapter or the computer and reset it.

IPod mini frozen with Apple logo on screen

After charging the iPod several nights ago, the Apple logo has remained permanently on the screen until the battery runs down. We have tried all the combinations of resetting it, and occassionally get a flicker of a line on the screen, but the logo always comes back. The only other display is the low battery symbol when we attempt to reset it when the battery is low.
The iPod is also no longer communicating with the computer as it does not appear in iTunes. We have had a bit of trouble with it over the past 6 months, having had to deal with several other frozen episodes, but it usually comes back to life. Not this time however.
I have not attempted a full restore yet - is this likely to achieve anything or does it need service (or a good stomping on perhaps?)
thanks
Windows XP

Before you go to buy a new one, do you want to have a last try?
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
In case you need an old versions (window only)
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2997880
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

Ipod mini frozen help

I can use my ipod within itunes but i can't scroll or anything it's like it's frozen. Do I need to repair it or what? Help please!!1

See this.
How to reset the iPod if it appears frozen or doesn't respond.

Ipod Mini Frozen...Click wheel inoperable.

I've taken on the task of getting my Niece's Ipod back into working condition. I've tried everything as suggested, still not working. I started by changing the battery myself, easy enough. Then fully charges unit. I then attempted resets as suggested. I then reset to original defaults. I'm able to connect through itunes and download ect... . I do not think the "wheel is working. I haven't located any problems such as this anywhere. Is there anybody who can help me??

I quick note. The above problem was that because I did not make sure the click wheel plug wasn't in the proper position to accept the "guts", with the new battery, I damaged the plug on the main board. Having found out that APPLE would indeed repair this for 185usd I attempted this repair as well. I was able to resolder this plug to the main board. After reassembly Ipod back in working order. It was fun to do. Thanks to all on this board to posting their own experiences for my review. I will now attempt other repairs.

PROBLEM..PLEASE HELP..my ipod mini has frozen...

My ipod mini has completely frozen or hung...the cursors not moving..its not even showing connectivity of hardware on the computer...basically it has become totally non-responsive...even the backlight is on...could someone please help me and let me know how i should get it working again?i`ll be very grateful...

How to reset the iPod if it's not responding.

IPod mini is frozen

PLEASE HELP. my ipod mini got frozen suddenly. none of its 'click wheel' buttons are working. the hold button is okay as i can see the lock on the LCD when i set it to hold. i've tried to
reset the ipod mini at most 10 times and
(ii) restored it twice.
(iii)i've even tried to reset it while it is on power on my PC.
I can switch on the ipod only by switching the hold to on and then to off.
Please suggest something? Thanks.

Thank you very much for your response.
As suggested, I let my iPod battery run out and then plugged it back into my PC to charge. After about 1 hr., it was back to normal...I'm hoping!
BTW - is this a common occurance? The reason I ask is that I'm wondering if it happened naturally or if it is because earlier in the day my daughter dropped it. It worked fine after it was dropped, but 45 mins. later it locked up.
I have an opportunity to exchange it (iPod Mini, if damaged) for the Nano or regular iPod (since the mini's no longer exist), but if this is purely coincidental, then I would rather keep it.
Anyone have any suggestions or comments?

My iPod Mini Broken/Frozen - Can't find one thing to help my problem :(

First off, my iPod is frozen at the "Do Not Disconnect" screen because I was adding music from the iTunes library to the iPod when iTunes started "Not Responding"(For the first time ever) [while i was transferring music]. So I ended the task and unplugged the ipod, and I reopened iTunes, but my iPod would now show up on the menu. So, I unplugged my iPod (not noticing "Do Not Disconnect") and then reconnected it, but it still wouldn't show up on iTunes. So, then i unplugged the iPod and it wouldn't do anything it's just frozen at the do not disconnect screen WITH THE HOLD LOCK ON! So it will not do one thing; I tried "The 5 R's", but it won't even reset or do anything. So I restarted the computer and unplugged the iPod. When it came back to the desktop I plugged it in and 2 bubbles popped up one said "New Hardware Found", but the other came up with an exclamation point saying
"USB Device Not Recognized One of the USB devices attached to this computer malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message."
When I clicked the bubble a seperate window came up with a saying at the bottom that said, "Recommendation: Try reconnecting the device. If Windows does not recognize it, replace the device." So after that I followed the 5 R's, well tried to, so next I unistalled the iPod Updates and iTunes and then restarted and then reinstalled the iPod updater first then restarted then installed iTunes and it did not help one bit what so ever...
So PLEASE help me, I have NO idea what to do or where to start and I'm not even that computer illeterate lol, but please I need someone's help. I don't know what to do.

Just let the battery die on your iPod… This is only advice we can give you… If I were you, I will insist on reseting it… the best way is to let it die on your iPod too…
But, it doesn't work, and if you're still under warranty, call Apple and ask for a replacement…
Good luck
but you don't have any strange message such as a folder with an exclamation mark, or a sad iPod with eye-crosses ?

Ipod Mini Frozen up!

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