IPod Mini frozen with charger symbol after iTunes 7 download

I have connected my iPod mini to Apple store. I have been proposed to upgrade iTunes with version 7. I have accepted to dowload this new version. No problem during the downloading, but after that, my iPod was and is still frozen with charger symbol discplayed on the screen. And I know that the battery is charged.
I have tried the 5S, reset,... No change. I am frustrated to have accepted this downloading. Does anybody have a suggestion ? Thanks

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IPod mini frozen with Apple logo on screen

After charging the iPod several nights ago, the Apple logo has remained permanently on the screen until the battery runs down. We have tried all the combinations of resetting it, and occassionally get a flicker of a line on the screen, but the logo always comes back. The only other display is the low battery symbol when we attempt to reset it when the battery is low.
The iPod is also no longer communicating with the computer as it does not appear in iTunes. We have had a bit of trouble with it over the past 6 months, having had to deal with several other frozen episodes, but it usually comes back to life. Not this time however.
I have not attempted a full restore yet - is this likely to achieve anything or does it need service (or a good stomping on perhaps?)
thanks
Windows XP

Before you go to buy a new one, do you want to have a last try?
Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
In case you need an old versions (window only)
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2997880
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

IPOD MINI FROZEN WHILE CHARGING, PLUG WON'T UNPLUG

Hi, I have an ipod mini that is frozen. I was charging it on a laptop w/out any apple ipod software installed, (does that make a difference?). When I woke up, it looked frozen and non responsive. I then hooked it up to my software installed computer, and it was not recognized. Also the plug does not disconnect from the unit. Help. Paula

Paula,
Let's clear up a misunderstanding here first of all.
The iPod software is not "installed" on a computer, it's installed on the iPod. See my previous post on how to install the software to the iPod. Sure, the iPod updater is installed to the computer, but this is only a program that installs the software to the iPod.
You can connect an iPod that has the software installed on it to any computer, the only thing that computer would need to work correctly with the iPod is to have iTunes installed on it.
Have you tried resetting the iPod? It may take several attempts.

HT1430 ipod is frozen with itunes symbol on screen and picture of USB cable

My sons ipod is frozen with the itunes symbol on it and the usb' cable pictured. I can't turn it off. Ive tried resetting it and the apple symbol appears but this picture reappears.

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Was updating iPod and computer shut down and now my iPod is frozen with itunes symbol and USB symbol on front of iPod???

I was updating my iPod and computer shut down and now my iPod is frozen with iTunes logo and USB symbol on front and is unresponsive. Any ideas?

Have you checked the knowledge base articles
http://support.apple.com/kb/HT1808
http://support.apple.com/kb/TS3281

My Ipod is frozen with the appel symbol on ?, My Ipod is frozen with the appel symbol on ?

My Ipod is frozen with the appel symbol on ?
I have tried the hard reset with no luck.
The problem apperd after that i started a sync from Ipod to PC

What happens when you follow the instruction in the link I provided?
If it still shows the log, then let the battery fully drain. After charging for an hour try it again.
If the logo still shows that points to a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

Only ipod mini can be charged with supplied usb cable? ..Really?

I just read in fine print in an obscure part of support site that only the ipod mini can be charged with the "supplied" cable? Is this true? No, come on really? But, I...I,I,I just paid 500 clams for the top of the line shiznit and it doesn't come with any kind of charger? Is apple gonna send me back to the store? No way,I thought apple was down for the little guy...I gotta go buy an A/C charger? 30 more duckets?

welcome to the forums!
your ipod doesnt need a power ac cable. Every time you connect ur ipod to your pc, it should start charging the batterie auto matically. Just leave your pc on all night long with the ipod connected, and in the morning your good to go!

IPod Nano crashes with BMW adapter after 1.3 update

Hi All,
I have a 1st Gen 4G iPod Nano that I have updated to the new firmware version 1.3. The problem is that now when I connect the iPod to the BMW adaptor kit in my car the iPod freezes after approximately 1 hour and will not change play lists or tracks. Then when I unplug the adaptor the iPod is frozen with "BMW okay to disconnect" on the screen. Once resetting, the iPod will go back to normal for approximately one hour and then the error will start over again. Does anyone have a suggestion or is it possible to revert to old firmware?
Thanks!
MacBook Pro Mac OS X (10.4.8)

Hi all,
Here is my update on the issue:
While reconnecting and disconnecting the iPod, I accidentally dislodged the adapter from the stereo which resulted in a service call to BMW to reconnect the adapter.
I ended up purchasing the new Product Red iPod which works fine with the adapter. To sum things up, the fact that I just updated the firmware may not have anything to do with the BMW adapter problems. The BMW adapter is finicky. I have friends with the same adapter in an X3 as well as a Mini Cooper with the same issues; the adapter becomes loose and begins to malfunction.
My recommendation is test your adapter with another iPod and if the problem persists take your car back to BMW to fix the problem.
*Note: Cold weather should not affect how the adapter works because mine has been working fine in -30 degree Celsius weather
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)

I can't get my ipod to synch with my conmuter or itunes. But my kids are able to synch their ipods.

I can't get my ipod to synch with my computer or itunes. I've checked the USB ports, my ipod is charged and my kids are able to get their ipods to synch.

Have you tried using a different known working USB cable? Are you plugging the iPod into a high powered USB 2.o port on the back of your PC? What happens if you reset the device with it still connected to your PC? To do this, toggle the hold switch on and then off, then press and hold both the Select (Center) and Menu buttons together long enough for the Apple logo to appear.
Otherwise, try removing all other USB devices (minus the keyboard and mouse if applicable) and reboot your PC. Then reconnect your iPod after opening iTunes. Any luck there?
What happens if you connect it to another PC or Mac running iTunes. Is it recognized there?
B-rock

Does the iPod Mini Work with Windows?

I am thinking of buying an iPod mini but I don't have an Apple computer. Does the iPod mini work with Windows efficiently? Thanks....

Hello Ian,
Can you be really specific about the necessary Windows XP updates needed? I run XP Pro on a rather new computer and just got an IPOD mini. I'm ready to tear my hair out because iTunes seems to crash my computer every time I change one CD for another. iTunes runs REALLY, REALLY slow for me. Also read on the board that iTunes 6.0 and the mini don't work well together. True or not true?
Thanks - Genevieve

Ipod mini won't charge from mains.

My ipod mini won't charge from the mains lead or a dock but works fine with the usb lead. I've tried different leads, sockets and resetting it but nothing works. It's a pain because if I go away from home for any length of time, I need to take my laptop just to charge it up.
ipod mini Windows XP

I say try a different charger. When I wanted to avoid having to take my laptop everywhere, I bought this: http://www.amazon.com/gp/product/B000BNZLGE/ref=pdcp_etitle/002-2209999-2570423?%5Fencoding=UTF8&v=glance&n=172282
and it's worked fine in the six months I've had it... and besides it would cost under $10 to find the root of the problem, much more than Apple would charge, that's for sure.

How do I play my iPod Mini on my work computer using iTunes 7?

I had iTunes 6 on my work computer and I could easily play songs from my iPod Mini while I worked. Then I downloaded iTunes 7. Now I cannot play music from my iPod Mini. iTunes 7 wants me to sync my iPod Mini. But this erases my iPod Mini. Does anyone know how to play music from an iPod on another computer using iTunes 7?

Is your ipod set for "Manually manage music"?
If not, that would explain the problem. Mine is currently set to manually manage music and I'm using it on my work PC with iTunes7
There are however, alternatives to using itunes to playing music from your ipod if you can't get it working...e.g. Pod Player (http://www.ipodsoft.com/site/pmwiki.php?n=podplayer.Homepage)
Hope that's of some help
Miles

My Iphone got stuck showing a itunes symbol after the download of IOS 7..is there a way i can get it to start apart from restoring

My Iphone got stuck showing a itunes symbol after the download of IOS 7..is there a way i can get it to start apart from restoring...i need to get somewhere and i cannot leave the phone behind however it wont start otherwise?!! any help

Rishitani wrote:
..is there a way i can get it to start apart from restoring...
Nope.
Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Once you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup
http://support.apple.com/kb/ht1766

IPod Mini failed with iPod Updater 2005-06-26 & iTunes 4.9

Has anyone experienced iPod mini first generation failing completely (running low on batteries) after installing the iPod Updater 2005-06-26 & iTunes 4.9?
My iPod mini showed "Low battery sign please recharge" after being fully charged shortly after I installed the latest updater and iTunes 4.9. My iPod mini would show low battery status after playing 5 minutes or less. After several attempts to reinstall the latest update and iTunes software, I resolved the issue by reverting back to the original iPod Updater 2004-04-28 and iTunes 4.5. Now my iPod functions as before with the expected battery life.

Yeah, I didn't download it for that reason. I like my itunes the way they are. My iPod didn't work with the other one. So, I restored it. I don't plan to change my iTunes until i know for sure the new one is fool proof.

IPod mini battery shows empty even after it charged for hours, but works?

i'm new to this, i borrowed someone's iPod mini and when battery ran out i put it to charge to my new macbook, charged for a few hours, lightning bolt showed all the while even if sometimes the indicator showed full and other times it showed that it was charging. now that i've disconnected it, it shows empty but it still works, can anyone help?
I read here http://www.vsa.cape.com/~danh/ipod.htm that this could happen, that the battery indicator could start showing full after 20 minutes... should i start panicking or not?
MacBook Mac OS X (10.4.7)

Hi,Emmerx tnx for letting me know about battery charging,i usually dont read manuals,so i didnt know that.,Look here https://forums.lenovo.com/t5/Idea-Windows-based-Tablets-and/How-do-you-create-recovery-disk-with-Yog... maybe this can help you make recovery media. I know its 16GB,but there are alot of places where you can upload it(sky drive,google drive etc),but first you need create recovery media,i know i can order recovery media from lenovo,but maybe still someone be so kind and share their created recovery media for yoga 2 13.

IPod Mini frozen with charger symbol after iTunes 7 download

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