IPod mini new PC connection woes

Hi all,
Please help me out! I'm a frustrated uncle being nagged by his niece re her 2nd gen ipod mini and connection to her pc. Long time mac-user, so l've never encountered this kind of problem. I've tried the search function but this seems to be a problem not encountered before.
OK. when she plugs in her ipod to new pc (XP), it won't mount, recharge, or sync with itunes. she+I have followed the apple advice:
http://docs.info.apple.com/article.html?artnum=61711
http://docs.info.apple.com/article.html?artnum=300173
http://docs.info.apple.com/article.html?artnum=302898
Nothing seems to work. Windows device manager says a unknown device is attached but ipod doesn't show up where you would expect, ie, desktop, itunes. She's reinstalled itunes but she gets the following error:
"one of the usb devices attached to this computer has malfunctioned and windows does not recognise it."
Last week she came to visit and l plugged her ipod into my mac and it worked seemlessly. She went home and problem persisted. It seems her ipod will connect to her old pc but its faulty hence the new pc. Any advice welcome. If more windows details are needed, l'll ask her. sorry for the long confused post. Goes off to tear more hair out.... Paul

Hi and thanks Mark,
A comprehensive post that is incomprehensible to me!
Unfortunately, my niece is young and unable to understand your instructions and l'm on the other side of the country. I'll see if her dad can make any sense of this issue.
Thanks once again,
Paul

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