IPod mini reset itself, all songs gone

Help! I turned on my mini last night to find the language screen asking what language I wanted...then I found that all my songs and playlists were gone. I'm away from my home computer all summer so is there any way I can get those songs back? I miss them already!

Laura, I wish I had an answer, but I'm posting hoping that someone else will answer too. I encountered the same problem last night. I turned on my mimi last night at the gym and all the songs, playlists, everything, were GONE! I tried to copy the playlist to my mini when I got home, and the Powerbook and iTunes recognized the iPod, and let me copy the playlist over, and I could see the playlist in iTunes through the computer but when I ejected the mini from the computer, nothing was on the mini. I'm at a loss.
Help!

Similar Messages

Ipod Mini reset itself while playing

Don't know if this is an issue or not. I was playing my songs shuffled and in the middle of a song the ipod shut off and reset itself. The ipod is only 1 day old, just wondering if this is a problem or what could have caused this. It had almost a full charge at the time.

Hi BB,
Thats amazing, 1 day old iPod Mini.
The first thing you should try is the "The Five Rs".
Jon

IPod keeps reseting itself while updating

I've had previous trouble with my 60GB iPod Video, but I think this is the last problem... I am trying to update my iPod but while its updating the iPod keeps reseting itself over and over again... please help!!!

There's nothing you can do but bring it back to the store. Mine does the same thing, it just goes to show that Apple is so busy pushing these new iPods on us and releasing them too soon that the customers end up having to deal with their hardware failures---all because they didn't take the time to test these!!!
PowerMac G5 2.3 GHZ Mac OS X (10.4.3)

Why does my iPad reset itself all the time?

Why does my iPad reset itself all the time?

Hello!
The same happened to my yesterday night when I was charging my iPhone 5 with iOS 6.1. My first impression was that could it be and auto update (to install iOS 6.1.2) however I'm still on 6.1.
It erased ALL my info and shows the initial configuration wizard......this is totally a mega ***!!!!!!

Ipod constantly resetting itself when plugged into Itunes.

My new 5G 80gig Ipod constantly resets itself when I plug it into Itunes. Any ideas? The Ipod is new...

Here's what I've done so far unsuccessfully:
Placed it into disk mode, but it does the same thing. Once plugged into the computer the ipod is recognized by both windows and Itunes but it resets itself within 30 seconds. It constantly keeps resetting itself.
Also, since it keeps resetting itself, and therefore disappears form itunes, I cannot reformat/hardreset it via Itunes....

Ipod keeps reseting itself

so after i had the trouble with my ipod last week and ended up replacing it at the apple store for a small fee of $32.05, this new ipod is giving me more problems.
so this new ipod keeps reseting itself. for example, i connected it to my computer and the "do not disconnect" sign won't come off and it's not connecting to itunes. so i reset the ipod. it finally connected and then i ejected the ipod no problem. so then from now on, it resets itself, leading me to restore the ipod. so i restored it, and the problem still occured. and then i reset it again and now it's working fine.
in conclusion, does anyone have some suggestions/comments/idea for this situation?

that's EXACTLY what is happening to me. i plan to go back to the apple store very soon because i've run out of ideas as to what to do to solve this dilemma. i'm glad though i'm not the only one with this problem although i am sorry you have the problem too lol.

IPod froze, then it was BLANK(all songs gone!). What happened?

First my iPod(2nd generation iPod nano) froze. This has happened 2 or 3 times before, and when it does, I've had to let the power run out, then turn it on. When I've done this before, it's always been fine: no longer frozen, all songs present, etc. This time, however, I let the battery run down, turned it on, and while it was no longer frozen, it was completely empty! All the songs were gone, and even my preferences had been reset.
I plugged it into my computer, and it said the iPod was "corrupted." I "Restored" it to its factory settings, and I have now sync'd it, so hopefully now it will work. I also downloaded yet another new version of iTunes, so if that was the problem, maybe now I'll be fine.
Still, I'd like to know just what caused this so I can prevent it from happening again. Anyone know?

I plugged it into my computer, and it said the iPod was "corrupted."
There's your answer. Occasionally it would appear that the iPod software becomes corrupt. This doesn't mean that the songs are not on your iPod, hence the fact that the iPod may report used space and iTunes may show them. I've seen this problem many times here on the forums.
I can't answer your question as to why because I've never seen a plausible explanation.

Ipod mini scrolls trough all the songs in the playlist!!!

My ipod mini was working fine until now. When i play one song, it plays for less then 1 second and goes to the next song in the playlist, and then it does the same for the next... so i basically only get to hear less than 1 second of every song! I've tried reseting it a few times, but that doesn't seem to do anything..... if anyone knowa what to do, please help!!! thank you, Morgan

I was thinking,my computer crashed, so i had to put the songs from my ipod mini onto my computer using the tips from the dicusion "my computer crashed!!!" so i was wondering if this would effect the odd patern of my songs.????

Help! My IPod Mini keeps losing all the songs I put on it!

A while ago I noticed that the battery life of my IPod mini(original) was getting shorter, however didnt really mind because I didnt use it that often. However I updated it with the new ipod software that my itunes suggested when I plugged it in to my computer. However since then its been going crazy. It wont play anything and just switches back to the apple sign. So I restored it using the ipod updater but it still has the same problem. Ill leave it to update, then it will list everything on it, but once I select something to play it turns it self off. Then once I manage to turn it back on again all the titles are gone. Have tried all the steps on the support page, really dont know what to do with it now!

"Have tried all the steps on the support page, really dont know what to do with it now!"
Have you considered that it may need battery replacement, especially since you said battery life was getting noticeably shorter? Is it still under warranty?
If not, Google "ipod batteries" for alternatives to Apple.
If you want to use Apple, they do an out of warranty battery replacement programme.

Ipod keeps resetting itself with folder and exclamation point.

Well, I was listening to some music one day when my ipod just shut off on me.
I reset it because it wont turn back on and it shows me the apple emblem and then a folder with an exclamation point and then shuts off. It will do this as long as I am willing to stand there and keep pushing any button.
At one point and time it would actually make an audible spinning sound and then come to a halt and repeat that over and over again.
I tried charging it and nothing changed.
I tried hooking it up to the computer and the computer does not even recognize it being connected anymore.
Could a bad/corrupted song possibly ruin the ipod? Anything suggestions as to what my problem may be?
Thanks in advance!

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/itunes/download/
For old and other versions of iPod updater for window you can get here
http://www.ipodwizard.net/showthread.php?t=7369
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iTunes 7 and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iTunes 7 and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“HP USB Disk Storage Format Tool”.
http://discussions.apple.com/thread.jspa?threadID=501330&tstart=0
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iTunes 7.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning !!!! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
Exclamation point and folder and nothing else
http://discussions.apple.com/thread.jspa?messageID=2831962#2831962
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.
Finally, I read a fair comments from dwb, regarding of slapping the back of the iPod multiple times
Quote “This has been discussed numerous times as a 'fix'. It does work, at least for a while. In fact I remember using the same basic trick to revive Seagate and Quantam drives back in the mid to late 1980's. Why these tiny hard drives go bad I don't know - could be the actuator gets stuck in place or misaligned. Could be the platter gets stuck or the motor gets stuck. 'Stiction' was a problem for drives back in the 80's. Unfortunately the fix can cause damage to the platter so we temporarily fix one problem by creating another. But I know of two instances where a little slap onto the table revived the iPods and they are still worked a year or more later.”UnQuote

Problem w/ipod mini reseting/charging

I've been having a problem with my ipod mini (2nd. gen 4gb) not fulling charging even after 8 hours and then shutting itself off and reseting after a few minutes of use. I've read some of the posts and couldn't really find a solution yet. I've tried reseting manually while plugged in to my computer (I don't have a wall plug-in adapter) I made sure I'm fully updated (v. 1.4) and have not yet reset it to factory settings, I'm hoping not to have to do that because I have a huge library of music on my computer and do not want to have issues reloading some of it onto my ipod. I have started the process to send it in for repairs but an afraid I will be charged the diagnostic fees (I can't afford the possible $100) I've got a dark spot in my lcd screen in the upper corner and a few scratches on the case from being transported in my purse with my keys but other than that it hasn't been traumatized in any way (never dropped etc.) I'm thinking about going to my local apple store tomorrow to see if they can help. I just want to know that if I cancel my repair order before sending in my ipod that I won't be charged anything and also if I do end up sending it back that it won't be sent back with a bill unrepaired. Please help me I got this a few months ago for my birthday and cannot afford to buy a new one if this ones broken and not repairable!

Ok so I charged it all night and took it off this morning and as soon as I turned it on and toldit to play a song so I could try calibrating the battery it said low battery and shut off again! It showed it was still charging on the screen, I unmountedit from my computer showed an almost full battery then jumped to half full then shut off. I'm getting so incredibly frustrated with this thing, somebody please help me out here!

IPod Randomly Reset Itself, Now Apps Are Not Working!(4th gen)

So, I was just browsing websites in Safari when this happened. I'm pretty sure I got linked to Tumblr and then my iPod decided to reset itself. After that, many apps refused to work, including Safari. Puffin Web Browser still worked, but it said that I was located in the United Arab Emirates, when I'm in the United States. Many YouTube videos refuse to work now also. I honestly have no idea what happened, and any help would be much appreciated.
Thanks!
Noah

Software glitches happen
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

HELP!! ipod mini has lost its songs and pc wont recognise it

I've turned my ipod mini on today after not using it for a week. I plugged it in to the pc via the usb cable and itunes popped up as usual. My ipod wasn't on the source list and a box appeared saying that itunes didn't recognise my ipod and I had to go to software updater to reset it. There was no frowny face or all the other icons that appear when there's a problem. All the songs and folders I had on the ipod had disappeared even though they were still on itunes. After spending almost 2hrs downloading the new version and updater (dial-up) it still didn't recognise it.
I tried to reset it but got the message "ipod updater...... can't install firmware on connected ipod. The ipod's hardware and the updater firmware are not compatible".
I've done held the menu and select button to restore factory settings etc and its still the same.
It's constantly charging whilst plugged in and nothing I do will get my songs back on the ipod.
It was fine a week ago when I last used it and can't understand where all the gremlins have appeared from. No one else has used it.
Someone out there please help.

How were you able to plug in your iPod, your iTunes opened because of it but then it says it didn't recognize it? LOL Funny..
iPod not recognized by iTunes
http://docs.info.apple.com/article.html?artnum=61771

Ipod mini won't plays songs, keeps skipping

I've had my ipod mini for the last year but 4 to 5 months ago it stopped working and I'm just now finding the time to deal with this. My ipod is a mess and I'm not sure if it can even be fixed without some technician messing around with it but any help would be GREATLY appreciated. This is a long one...
The problem was:
When I selected a song from a playlist (or any category) to play it, the song information would pop up on the screen and it would play the first milisecond of the song and then the next song on the list would pop up and the ipod would do the same thing. It would do this over and over for every song on the playlist until it reached the end of the list. It did this for every category. I restarted it and NOTHING worked. But at least it turned on then. Now it doesn't.
The problem now:
I reset my ipod and took all of the songs off of iTunes, just in case. When I tried to turn the ipod back on, the folder with the exclamation point alert popped up and now the ipod won't turn on at all.
I put songs back into iTunes and tried to update my ipod and iTunes said that it was importing the songs but the ipod still won't turn on. I reset it once again just in case and I didn't put any more songs in it because that just seems to make it worse. So now the ipod has no songs in it and it still won't turn on.
It keeps giving me the same alert after a few minutes of the apple symbol and I've plugged it into my computer and it says that it's charging but it will do nothing else but charge.
Windows XP

step 1: try to restore it. this will remove everything on the ipod. then it will make sure it is current and nothing will be left on the ipod. then, just reload your music

160 GB iPod Won't Sync All Songs From iTunes

I have a 160 GB iPod and barring the normal song-skipping issues everyone seems to have, I've had no problems out of it. That is until a couple of days ago. I would attempt to listen to a song and it would skip to the next one during the middle of it. It would run sluggishly, skip nearly every song, and at times, freeze. So I decided to exercise the restore option. After that, when I tried to sync it to my library, it only synced 330 (out of 14,000 plus)songs, all of them artists starting with A. I've tried rebooting and restoring the iPod to no avail. I even did a system restore for my entire computer. Nothing works; it insists on giving me only a fraction of my music library. Any suggestions?

*Hard Drive Diagnostics*
Take your iPod and place your right thumb on the centre SELECT button and your left on the top MENU button. Press down both thumbs for about 6 seconds until your iPod reboots. Immediately move your left thumb around to the rewind button |<< on the left and hold this down together with SELECT for a further 6 seconds. Your iPod should now switch into Diagnostic Boot mode. Press MENU for *Manual Test*, then select *IO > HardDrive > HDSMARTData* to reveal your stats. For comparison here are mine for my 2 year old 6th Generation Classic:
Retracts: 889
Reallocs: 12
Pending Sectors: 0
PowerOn Hours: 2202
Start/Stops: 894
Temp: Current 24c
Temp: Min 10c
Temp: Max 50c
Take a note of your results. When finished press *SELECT & MENU* for 6 seconds to reset the iPod again.
With modern disc drives sectors are no longer marked bad by a disc scan, if the SMART firmware detects a sector it has trouble accessing it will attempt to invisibly reallocate it to a spare area of the disc.
Note that I've only 12 remapped sectors and none pending. To help explain what the numbers mean here is an extract from the Wikipedia S.M.A.R.T. article:
*Reallocated Sectors Count*
Count of reallocated sectors. When the hard drive finds a read/write/verification error, it marks this sector as "reallocated" and transfers data to a special reserved area (spare area). This process is also known as remapping, and "reallocated" sectors are called remaps. This is why, on modern hard disks, "bad blocks" cannot be found while testing the surface – all bad blocks are hidden in reallocated sectors. However, as the number of reallocated sectors increases, the read/write speed tends to decrease. The raw value normally represents a count of the number of bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate.
*Pending sector count*
Number of "unstable" sectors (waiting to be remapped, because of read errors). If an unstable sector is subsequently written or read successfully, this value is decreased and the sector is not remapped. Read errors on a sector will not remap the sector (since it might be readable later); instead, the drive firmware remembers that the sector needs to be remapped, and remaps it the next time it's written.
Large numbers of Reallocs or Pending Sectors would suggest your drive is failing and that you may need to repair or replace your iPod. Check your stats after another attempt to update your iPod. If the numbers increase that again points to hard drive failure. While it won't be good news at least you'll know it isn't some random software problem and you can decide what to do next.
tt2

IPod mini reset itself, all songs gone

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